I had an appointment to see the hygienist on August. Well, I was feeling certain discomfort in my mouth so I called the office on early June to schedule an appointment ASAP.
The lady who took my call told me in that occasion that they were full until the end of August. I proceeded to explain to her what was the situation and she told me that the best she can do for me was to put my name in a cancellation list; in case somebody cancel, the she will call me. Well, I never received a call from this office and two weeks later, June twenty-two, the discomfort in my mouth got worse and I personally went to the office and asked to see the Dr right away because by that time I had a real emergency. Well, after a while and my efforts to explain the lady in the front desk my emergency, she told the same story she had told me two weeks ago and when I asked her to see the Dr, she told me, the Dr was in a surgery and could not see me that day.
In that moment, another lady who was hearing my conversation came to the front desk. I was thinking well she is going to help me. Well, she came to the front desk to tel me that even her, as employee, had to wait until August to see the hygienist as I was asking. I told her I wasn't asking to see the hygienist, I had an emergency and I was asking to see the Dr.
At that time, another lady, yes a third one, who apparently was also hearing my conversation came to the front desk and I though, well she is going to help me. NO, she told me Sir, we are doing our best. Oh my GOD. My answer was, Really, are you really doing your best.
If Aspen Dental is going to be my Dentist and cannot see me when I have an emergency; then I am in a wrong place. Doctors have a commitment with the health of their patients and if for any reason they cannot see you in a specific time, then they should look for an alternative but never let you walk away from their office when you are letting three ladies in the front desk that you are in pain, bleeding and you are a heart patient. You are dealing with patients. By the way, I went to another dentist office that afternoon and the Dr.
saw me in less than an hour.
Shame on you Aspen Dental and specially on these three ladies in the front desk. I am not mentioning the names of these ladies because I understand they could be mothers and or providers and needs their jobs to support their families but definitely there is something wrong on their training and common sense.
Product or Service Mentioned: Aspen Dental Customer Care.
Reason of review: Poor customer service.