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Hello. I am writing in regards to treatment and quality of my purchase and visit for a new partial denture tooth.
4 years ago or so I had a tooth made by another company.
I was very dissatisfied so I sent to Aspen dental in Florence KY. All on the same day my partial was made and made to complete perfection.
Here I am a few years later and I was referred to Aspen dental in Newport KY due to scheduling asap. I went in on Monday t
Nov 4th. Not only was I not able to come back and see my tooth and how it looked and felt until the 7th which had already upset me.
But when I arrived my tooth was the most horrible looking thing I've ever seen for someone's moth. It looked like a white 'toothpick' with a gap a mile wide. My teeth do not gap anywhere. I showed them at my initial visit that I wanted possible just a repair but was willing to weigh my options.
After sitting in billing...the Dr who I saw did not even mention in my paper work about a repair. So at that point I felt forced into a decision. Which I chose to pay out of pocket in full right there.
Back to Thursday my pickup day. I asked while I was waiting, why I was unable to look and decide on a shade.
After Dr rushing walking away from me answering at the same time which was very rude. His answer somewhat left me in all. After all I was the one there picking out what I wanted to get ,what I liked and what I wanted to spend. This was not what I encountered and I'm quit pissed off to be frank about it.
I had my broken partial right there with me trying to show them what you all had once before made me and again I was shunned. At this point I'm angry. So to top off me being angry. Another impression was made.
Mind you we are still on Thursday the 7th. And I'm told I have to wait until Wednesday the following week to come back in and see if I'm satisfied then?
Very upset, disappointed and let down about the whole approach forward me and the situation about the whole thing. And if have not been able to still where my broken REPAIRABLE partial and had to wait longer than 24 hours for a replacement or fix I really would have been beyond feeling's as I feel now.
I guess I wouldn't be so upset if my proven expectations of Aspen were not completely terminated at that point.
Is there anyway my issues and complaint can be addressed as soon as possible?
I would appreciate it Greatly.
Thank you ,
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Aspen Dental Pros: Very nice staff overall.
Aspen Dental Cons: Amount of mistakes made, Could not get my dentures in a timely.