Customer service
1 comment

Had an appointment, was called to come in early, arrived shortly after call, forced to wait past the original time, dentist walked in for a brief second, stated we needed to reschedule for next week, walked out. Rude staff, all they cared about was lunch.

Never again! Aspen you may have a lot of offices, but you are not the only dentist in town! This practice is not handicap friendly, does not seem to care for elderly patients, and has a dentist that is rude and unapologetic. This was an appointment to be fitted for dentures.

Not only has this practice lost my business, but I will post this review every where possible for all to see.

Rudeness in any industry is uncalled for! Especially healthcare!

Product or Service Mentioned: Aspen Dental Dental Services.

Reason of review: Poor customer service.

I didn't like: Unprofessional business, Being told one thing and it not be so.

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Oh, they care for elderly people all right. The elderly and the working poor are A$pen's favorite targets to scam.A$pen's Smart Scheduling System (SSS) triples books the inexperienced young dentists.

The patients with the least profitable procedures (denture adjustments, for instance) gets cancelled if too many booked patients actually show up.You are right, there are plenty of other dentists. I hope you will be wise enough next time to choose one who is a private practice owner and not merely an overworked employee of some corporate rathole clinic.

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