I had to be rescheduled twice before this visit. When I finally got my cleaning, I asked if the fluoride treatment ($41.00) could be covered because of the inconvenience I went through, was told NO.
The next visit, I called the day before and was told there was a $9.00 credit and the fluoride treatment was $41.00. After my cleaning the Billing Manager (Brittany) said the $9.00 credit did not apply. Then I noticed a sign on the wall that said anyone 65 or older can get a 10 % discount. So I mentioned that and she said o.k.
Then right in front of me she said that fluoride treatments are $47.00 and with the discount would be the $42.30. Which I paid. So with the credit I was told that I had and the quote from the office of $41.00 for the fluoride treatment, There is a difference of $15.00 that was changed right in front of me. Now, come on.
What ever happened to our customer service and what was quoted to us, that they should stand by? I Called back and asked for the Regional Manager's number to explain what happened. Was told they do not pass that out but they would pass on my information to them and they would get back to me. It's now been 7 days and no call back.
(I wonder if they pasted on my information at all?) This happened at Aspen Dental South in Eau Claire, Wi. Today I will go in person (More of my time used up to be sure that she is doing her job) and see if the difference of the $15.00 will be returned for my over charges.
I am very disgusted with how I was treated or taken advantage of. We will see how today goes?
Reviewer is in unhappy mood. abc-def_hij.5 stated that there is a room for improvement of or price gouging. Please immediately contact the author of this review to discuss pricing issue of aspen dental dental cleaning and associated monetary loss in the amount of $15. Aspen Dental needs to issue a full refund according to poster's claims.