Aspen Dental - Was told my insurance wasn't accepted when indeed after I called my insurance company was told that yes, they have to accept my insurance.
Was told insurance was not accepted even though you accepted a year ago and years before that, your doctor isn't on the network, whatever that means, yet when I call my insurance company I'm told I'm covered 100 percent. I'm very displeased with service at the North Smithfield Rhode Island office.
I need a tooth pulled immediately and they turned me away claiming my insurance isn't accepted yet if they took 5 minutes to call the actual number to my insurance company they would've been informed that my insurance is still accepted at their location. I'm in pain and now e extremely frustrated. Your North Smithfield location should be ashamed of themselves. I've had much work done at the that office and wanted to continue going there but now I don't know what to do.
Again, this is unacceptable. As a person in pain who needs an emergency extraction bring told your doctor isn't on the network and therefore even though I was seen there before by Dr Sutton who turns out moved to Pennsylvania which is much to far for me to see him as I live in Massachusetts.
Location: Milford, Massachusetts
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