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I have been a very disappointed patient of Aspen Dental located at San Pedro Crossing in San Antonio, Tx for almost 1 year. They have caused chemical burns to my face with whatever they use to make impressions for partials and since October, 2017 when I first started there, they still have not gotten my permanent partial to me.

They did one and it was so bad being crooked and couldn't even bite food so I could eat. They decided to try again and more of that crap all over my face and I am still waiting. They got the money up front and don't seem to care if I get my product.

Charged me big time for a temporary partial and then for the permanent one also. The extraction of one tooth was fine and easy but the rest of what they do is just a money get game with them.

Product or Service Mentioned: Aspen Dental Dentures.

Reason of review: Problem with delivery.

Monetary Loss: $1600.

Preferred solution: Deliver product or service ordered.

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Anonymous
#1525362

The burn on your face is crazy because modern impression material are very safe. I have never had a reaction to any of them.

Perhaps you have an allergy to latex gloves?Usually dentists want to wait 3-6 months after extractions before making impressions for the final partial. Once the impression is taken, fabrication should take 6 weeks at most. Once they got your money, the motivation to get done with the partial vanishes. That is why almost all dentists divide up the payments for a partial by the number of visits it will take.

Nobody but crooks demand all the money up front.Good luck with your new partial if you ever get it.

A lot of the metal part is made in China out of flimsy metal that bends easily. Making excellent partial dentures is no easy task!

UninterestedJay222
to ClydeDDS #1525689

I didn't have but one small extraction. I needed a new partial because they said they couldn't repair my existing one.

All I now is that crap was all over my face and stuck to it and I had a hard time getting it off. Maybe if this dryness crap on my face is from latex gloves they need to use other kinds.

I am probable not the only one who has a reaction to whatever. They billed my CareCredit for full treatment up front and I am paying that off.

Anonymous
to UninterestedJay222 #1526146

Most dentists now use non-latex gloves. You never know with Aspen.Be aware that patients should wait awhile after extractions before having an impression for a new partial.

If you take an impression right away, the new partial will need a reline in no time.

It is wise to wait 3-4 months after extraction before starting to make a new partial.That is Aspen for you- billing up front for something that will take several appointments to complete. Got to get that money in the corporate bank account ASAP!

h.kitchener
#1525185

Your mistake was in paying them up front. At this point, I recommend you see a dentist in private practice in your area who can help you rather than mess around with Aspen.

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