This is the email I sent to Aspen Dental......
To Whom It May Concern:
I had heard both good and bad reviews on Aspen Dental, so I figured I'd see for myself. I'm wishing I hadn't. Very disappointing.
Visit #1 - "We have no record of you having an appointment (even though I had a VM from the day before confirming my appointment). Why don't you wait in our waiting room for 2 hours until we can squeeze you in." Wonderful. When they finally got around to seeing me they started reviewing SOMEONE ELSE'S file with me!!!!! After finally being seen and given an initial exam, I am shuffled over to the insurance administrator, who explains to me that I need $1,500 worth of dental work. Keep in mind, I've been going to the dentist religiously twice a year since I was 4 years old. I reviewed their recommendations and instructed them that I didn't want any of the 'fluff'. Magically, my after-insurance payment went from $1,500 to $5!!!!
Visit #2 - Three fillings. I asked the dentist, hygienist, and insurance coordinator if they were sure the resin fillings were covered; all three said "yes, 100% by insurance." All went well enough. Scheduled Visit #3.
Visit #3 - Four fillings. Went well enough. Scheduled Visit #4 for a semi-annual cleaning. Confirmed that my balance was $0.
Visit #4 - When I arrived, I was told that I owed ~$125 for some procedure that was being done that day; insurance didn't cover. I explained I was there for a cleaning. The insurance coordinator explained to me that I was "beyond normal cleaning" and had to sign a waiver relieving Aspen from responsibility if I didn't want the other procedure. So, in short, they're saying all of my other dentists were lying to me; even the one I had seen just 8 months prior. If Aspen isn't responsible for my dental work, who is? I left.
Oh, and along the way, a 'No Weapons Allowed (even with permit)' sign is posted on the door. That's fine; I'm a law-abiding citizen, so I lock my CW in my car. But then nobody searches me. So, in short, I am now defenseless against any evil that may walk through that door and Aspen is creating that situation and doing nothing to ensure my safety; that's just ignorant.
Please respond to this email explaining to me how you would handle the above. Feel free to call, also.
Product or Service Mentioned: Aspen Dental Dental Cleaning.
Monetary Loss: $245.