Last week my Mom had called reguarding a bill that had come in the mail. When we were at the Vancouver office, she had paid for everything in full so when she called the office manager Mitch in vancouver, he was very rude.
His lack of perfessionalism and willingness to help made her very upset. He was very snide and sarcastic to her questions and seemed more concerned in making the front office laugh than genuinely trying to help.
When she told me this it made me very upset because we were so pleased with Aspen, but unperfessional sarcasm is not something we were looking for from our dentist. If we wanted to feel belittled and hear bad jokes, we would have called the comedy club for help.
Product or Service Mentioned: Aspen Dental Manager.