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went to the Albany ny office on central ave.

what a dirty waiting room , staff weren't friendly

office people weren't very attentive, didn't know if took my coverage, which is why I went there,

held me for over an hour and still don't know what the problem is,

couldn't tell me prices of the coverage I had that on their web said they accepted.

Place was outdated dirty and office area was so cluttered and one fat dirty hag waiting and talking to someone instead of helping customers,

BET I DONT GO BACK TO THIS DIRTY PLACE

ASPEN DENTAL IS NOT A PLACE FOR CLEANIESS

Reason of review: PLACE IS FILTHY HELP IS TERRIBLE OFFICE CLUTTERED, OFFICE PEOPLE CANT ANSWER QUESTIONS. ONE OFFICE WORKER WAS TALKING TO SOMEONE AND HAD ME WAIT OVER AN HOUR TO GET OUT OF THE FILTHY PLACE..

Preferred solution: HIRE COMPETENT HELP, CLEAN AND UPGRADE OFFICE , CLEAN THE PLACE UP..

I didn't like: Place is filthy, Office workers and office filthy, Office people ignorant on coverage, Over an hour to get out of there, Lack of communication.

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Anonymous
Fort Myers, Florida, United States #923068

Not surprised on the dirty office. Aspen is a sewer of dishonesty, trash and every other type of filth.

You should meet the management people at aspen. They are the same caliber people you find in pawn shops and other swank places.

Anonymous
Topeka, Kansas, United States #922576

You are right. Any health care office should be clean.

But I don't understand why you believe a dental office should know every detail about your benefit plan.

Whose coverage is it, yours or theirs? It is impossible for any office, including mine, to know every detail about every dental plan. It is impossible to predict with 100% accuracy what any dental insurance company will pay on any procedure. Time for you to do the work and read the mouse print in your policy.

Wouldn't hurt for YOU to call your insurance company and see what they will pay on procedures. Most of the time, they will not tell dentists.

You greatly err in selecting dentists according to lists on your insurance. It reads like a rogue's gallery of dentists not to go to. How much money do you save on dentistry you don't need by going to a dentist on the list?

None. That is why honesty and reputation for competence are the most important attributes.

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