Every time I had a schedule appt. there has been a long delay by the time you wait and get to see the right person.
The multitasking by employees doesn't give you the care needed and desired. Had 7 teeth pulled. Very upsetting. while the dentist seemed concerned he had to leave to attend 2 other patients.
I felt like this is a meat market. Too many patients trying to attend to. Then I was scheduled for a crown . it was decided I didn't need one but I was to keep my appt.
to check my gums and new partials. Receptionist calls the day before to tell me there isn't enough time for a crown. I tell her I 'm not getting one. She tells me well come in on the 10th.
I said no, my teeth and gums are killing me. She tells me well come in as a walk in but it will be at least an hour wait. What happen to my appointment? At that point I want the manager.
Now I am suppose to go in tomorrow at 11:30am with not too long a wait. I don't think you do this. I am suppose to give my appointment away when I am in pain? Your office tries but it is over booked.
Sad there is no caring or concern.They talk to you in the beginning as though you get elite dental care. I don't feel that way at all. I would never recommend your services as I feel very disappointed. It as though a goal of new patients has to be met and once you do it's on to the next one.
The dentist is nice but he can't do it all. You probably need 2 dentists working at 1 time. There is anxiety in having dental work done and there is no compassion when you doing too many things at once.
This hasn't been a pleasant time rather hectic and disappointing experience.
Product or Service Mentioned: Aspen Dental Receptionist.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.