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On 03/07/18, my 93 yo mom had a dental appointment for cleaning at 2p at the Aspen on 15450 PCB Pkwy, Panama City Beach, FL. We came signed in and sat down.

The receptionist smiled and acknowledged us, but was talking to another customer over the phone (appointment related). She finally got off the phone around 2:15 or so, she typed on the computer then told me what the price would be. I asked her about the dental benefits and pulled out my mom's FEPBlue dental card. She said they didn't take them unless they were in Florida that the card said Minnesota.

I pointed out this was the address to send claims to, not where the dental insurance offering was. I told her I had registered my mom on line indicating Florida. She said she would call her back in a moment. At 2:30p, she comes back to the front and tells us that the dental hygienist says we are late and she will not see my mom.

I asked her to have the dental hygienist to come talk with me. She left and came back saying the dental hygienist said we would have to make another appointment. I asked her what the hygienist name was. It was Jodie.

I told her to tell Jodie, this was a 93yo patient who moves a little slower and had misplaced her purse, we arrived at 207pm and it wasn't until she(receptionist) got off the phone that she checked us in.

We would not be coming back to Aspen.

I have never been turned away from a dentist office after arriving a few minutes past the designated appointment time. This was ridiculous and very bad customer service.

Reason of review: Poor customer service.

Preferred solution: Not coming back to that office. Wil find another dentist for my mom..

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A cheap outfit like A$pen probably only books 30 minutes for cleanings. 7 minutes late equals 23% of you mom's appointment time.

In real dentists' office the usual time is 45 minutes to one hour allotted for a simple cleaning.By the way, all the Medicare supplemental dental plans are low-paying garbage that no decent dentists want to be a part of.

Save your mother's money and just pay cash for things like routine dental. Go to dentists on this plan and your mother will end up with bottom-of-the-barrel dentists.

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