What a let down Aspen Dental was, is. They will not honor your appointment time.
It took me three years to muster up the courage to make and keep a dentist appointment. I, like many others, have a phobia. Aspen Dental was very aware of how difficult it was for me to make my appointment today and yet they still refused to see me after being just four minutes late.
As I said, I arrived four minutes late after sitting in traffic (through no fault of theirs) for forty five minutes. After waiting for five minutes the receptionist informs me, with a smile on her face, that they have to reschedule my appointment. She let me know that the paperwork they insist you fill out will take thirty minutes, that my appointment will take an hour... and therefore their dentist will not be staying to see me as my appointment will run past five, their closing time. Why then did they schedule an appointment at four if they never intended on keeping it? Aspen Dental made it crystal clear that starting their weekend at exactly five is far more important than patient care.
I have a broken tooth and am in terrible pain, they did NOT care. The receptionist continued to smile after I began crying due to the shock that they refused to treat me.
I am so disappointed with Aspen Dental, I thought they were different, truly cared, I could not of been more wrong. I will never trust Aspen Dental with my mouth. I can only hope and pray that they never treat someone like this again.
Product or Service Mentioned: Aspen Dental Dental Cleaning.
Monetary Loss: $180.