Had two wisdom teeth extracted yesterday. My first problem is that I was told anaesthesia was not covered by insurance and would owe over $1,100 that MUST be paid before the surgery.
Called my insurance company and was told that yes the code I gave them for the anaesthesia was in fact covered at 80%. I called Aspen and was told "there was more to it than just the anesthesia, there was more behind that goes on which is why it isn't covered". Which makes absolutely no sense, aspen gave me a breakdown of the procedures bill, with the codes for insurance. So I called back the office in a conference call to aspen and my insurance company and when my insurance told the women at the office that those codes were covered, she responded by saying their system doesn't estimate that it's covered and there was nothing they could do to change that estimate.
(Makes one question how Aspen defines "estimate"). So the only reason I had called Aspen to take out my wisdom teeth was because they were in network and I could avoid paying up front and being reimbursed later which ended up happening anyway. At this point I had no other option than to take a Dental First loan for over $1,100 at 15% interest rate if I was going to be able to wisdom teeth as soon as possible, as they were causing me quite a bit of pain at this point. My second issue is that in the office I was asked to initial next the paperwork saying I understood what was happening that day and yet never once did a surgeon actually tell me what was happening.
When I received the paperwork from the man in the office I asked what exactly i was getting for anaesthesia and was told it would be nitrous oxide which would put me totally asleep. Knowing that nitrous oxide does not put you to sleep I continued to question him, saying in the past when I've had surgery it was given through IV and was put totally asleep. He informed me that no, it would be a gas mask and be given nitrous oxide which will put me to sleep. At this point it was obvious to me he was not aware of what he was talking about and figured I would wait to discuss when I saw the actual surgeon.
Which I waited almost a full hour past my appointment time to see him, at which point he informed me that yes I would be getting a shot and put totally asleep for the procedure. He never asked me if I had any questions, or gave any post op instructions just sent out the door with a piece of paper giving instructions. We talked maybe 1 minute from the time I met him to me walking out. (Which is also making me question my surgery consult charge since no consultation with a surgeon ever took place).
To top it off, after surgery we were told my prescription would be waiting at my pharmacy. My procedure was scheduled at 3pm, actually started at 4pm and so when we arrived at the pharmacy after the procedure and discovered the prescription was never called in, it was after 5 and the office was closed. We called the emergency line that was in my post op instructions and were told they would page the doctor and we would hear back within 20 minutes. After the 20 minutes came and went I called the emergency line again and was told they would page the doctor again and would hear back in 20 minutes.
This occurred a total of 4 times, all while I am sitting in my car in the parking lot of my pharmacy after having JUST gotten out of surgery and every minute that goes by the local anaesthetic was wearing off and my pain is increasing. Finally I received a call from my pharmacy saying they have the prescription ready but never received a call from anyone at aspen that entire time to either inform me the doctor was taking care of the issue or even to atleast apologize for causing such a delay in me being able to have pain relief and to properly take care of the gauze or be able to properly rest like you're supposed to after surgery. Overall I was incredibly dismayed at my experience with Aspen dental as a whole and would never recommend anyone to this establishment.
I would even go so far as to say a nightmarish experience with Aspen dental and I will absolutely NEVER return here. Also I feel I should contact the Better Business Bureau for such lack of responsibility taken by this company and causing such a financial and emotional stress on a client that was in a vulnerable position and taking advantage of my situation.
Product or Service Mentioned: Aspen Dental Tooth Extraction.
Reason of review: Problems with payment.