I've had a couple of really questionable experiences here. I made an appointment that coordinated with my kids' appointments; I needed to have some cavities filled.
I arrived at the appointment and they said they had no record of me making it. I made it while in the office....
My daughter had an appointment for a checkup, but had a filling that needed to be replaced, according to Aspen. She went in on a Friday for the check up. They booked the following Tuesday to address the filling.
The issue was that the tooth with the loose filling fell out a month before the checkup and evidently the "dentist" didn't notice.
So when her mother took her to the Tuesday appointment, the noticed the tooth was gone and sent her home. No apologies, not reimbursement, nothing.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Aspen Dental. The most disappointing about aspen dental customer care at Aspen Dental was administrative staff and manager , but reviewer liked dentist. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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