Aspen Dental - Scam!! Free Initial Visit Unless You have Insurance (You pay $98 & Insurance Pays $113)
My wife called Aspen Dental for my son's appointment and told them we have Anthem insurance. They tell her they will do x-rays and initial consultation and insurance should cover it in full.
I get to the appointment and outside is says "Free 1st visit". I get inside and there's a note on the desk that the Free 1st Visit is only for those without insurance. We wait for an hour before getting to see the dentist. Full mouth x-ray and consultation and then they call me back.
They print me up a list of everything they say my son needs including 3 cavities and wisdom teeth extraction. The total is over $3000. But for now they need $42 before I leave to cover what the insurance won't pay for the consultation. I'm surprised because I've never been to a dentist that made you pay before you walked out the door for charges they knew would be over and above what the insurance would pay.
And they told my wife it would all be covered. I paid it because I really had no option. Now they are calling our house and saying we owe an additional $56.
The x-ray was covered but they overcharged and they want us to pay the difference. I went to a different dentist for an initial consultation, full mouth x-ray, and cleaning and I owed $0 after the insurance.
Review about: Aspen Dental Customer Care.
Reason of review: Not as described.
Monetary Loss: $100.
Preferred solution: Full refund.
I liked: Office hours.
I didn't like: Overcharged, Wait, Equipment, Being lied to, Being charged for having insurance, Long wait, Lied about cost, Pay upfront then billed additional, Office equipment not well maintained.