On July 2,2019 I had my initial appointment with Aspen Dental in Mattoon, Illinois. Historically I have always had great check ups until coming here.
I had come for the initial visit in hopes of the end result of just getting my teeth cleaned. After exam and x-ray, I had no cavities but they said I needed scaling in 2 of my teeth. This didn’t sound like a big deal to me. When I called initially, I was told the cost of a cleaning was $75 which I thought was pretty good.
Upon checking out and setting up my follow up appointment for my cleaning and scaling I was presented with a bill for $775.00. Needless to say, I was not pleased. I told them that I could not afford this and I would just like to get the cleaning without the scaling procedure. Upon hearing this, the dentist came out and said that I had to have the whole process or he was not the dentist for me.
Since when can’t a patient decide which aspects of their care they want and which they don’t? This was a high pressure sales pitch instead of a doctor/patient interaction.
The whole experience was very traumatic and I would highly recommend not using this dental practice. These people should be ashamed of themselves.
Product or Service Mentioned: Aspen Dental Dental Cleaning.
Reason of review: Poor customer service.
Monetary Loss: $19.
Preferred solution: Let the company propose a solution.
Aspen Dental Cons: Dentist.