Aspen Dental - Rude staff refused to fix dentures

1374 of 2064 Aspen Dental reviews

I had to keep going back as the dentures never fit.I finally gave up and just used cushion grip until the dentures broke.

They told me my warranty doesn't cover dentures that fall and break on the floor. I went back when they repaired them and because I complained so much they cut the cost in half. They dentures they repaired still didn't fit and the dr told me there is nothing more they can do for me and I am DISMISSED. I can not come back anymore.

I asked about my warranty and they told me it wasn't their problem to call corporate. I tried corporate and they won't return my calls because I was dismissed ( no longer a patient).

So I gave them $ 1100..00 in full and I am stuck with dentures that I started with.Rude rude staff oh and they handed my dentures to me in a bag

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Monetary loss:
Product or service
Dentures And Partials
Review category
Hospitals, Clinics and Medical Centers, Doctors
review #417931
Had an experience with Aspen Dental? Submit review ›
Helpful? 14 Yes 14 18 No 18
Had the same issue 2 Yes 2
1374 of 2064 Aspen Dental reviews

Oct 01, 2014 #878179

Are you kiddding me? This is Aspen Dental for you, SCAMMERS out for money, with no care for the patient. Go to small claims court in your state and sue them for the cost of the dentures.

1 0 Reply

Feb 06, 2014 #782824 Atlanta, Georgia, United States

If you buy a fine china plate and drop it on the floor at home and break it, can you go to the store and get a new replacement free?
You think not?
Well then why do you think you should be able to do that with a denture that costs 10 times as much?
I repair my patients' broken dentures all the time. It is no huge task, unless they tried to do it first with Super Glue, and messed it up. Why your office had such a hard time doing it right is not clear.
Next time, forget about a corporate chain dental clinic owned by investors instead of dentists.

1 4 Reply

Jul 05, 2013 #675174 Winter Park, Florida, United States

Honestly I wouldn't go to any ASPEN dentist because since this happen to me I have heard horror stories about other locations

2 0 Reply
Ayn Rand

Aug 31, 2014 #863885 Binghamton, New York, United States

Suppose a lion mauls you in Kenya on a game preserve, and you narrowly escape death.
If you next travel to a game preserve in nearby Uganda, would you approach a lion, guessing that this lion would be different, just because it is in another country?

4 1 Reply

Sep 10, 2014 #868345

That is a *** and irresponsible analogy. Statements like that are why people fear all dentists because of one bad experience. People are not lions. People are capable of being schmucks, yet also capable of being good and honest. Generalizing an entire group based on 1 person is never an intelligent approach.

2 2 Reply
Dental Advocate

Dec 18, 2016 #1257342 Champaign, Illinois, United States

Yeah, and the PEOPLE who work for Aspen at EVERY location are under the same horrible pressure to overtreat patients, that even the HONEST ones buckle under to keep from getting fired. You have got to remember that almost all of Aspen's dentists are fresh grads with high student debt and will do ANYTHING to keep their job. Aspen is the biggest corruptor of young dentists in the US.

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