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I had an issue with and bill I FAS company called me concerning a bill, I called Aspen to get a copy of my itemize bill for the visit and asked if I could have it fax to me. Well the young lady told me I would need to fill out a authorization form before that could release the information.

The young lady did fax the form, but for some reason on my end it did not come through so I called again and I was told she had faxed it. This was Wednesday. Thursday mid morning I call and spoke with the same young lady and she had attitude tell me she faxed it twice someone else had this same problem what did I want her to do about it. To say the lest yes I have the young ladies name.

But I could believe her attitude when this is a business and you have to deal with people, clients, workers, etc. every because this is her job.

Product or Service Mentioned: Aspen Dental Customer Care.

Reason of review: Poor customer service.

Preferred solution: They need to have a talk with their staff on how to address customers properly..

I didn't like: Customer service is very poor.

Company wrote 0 private or public responses to the review from Dec 14, 2017.
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Aspen dental does train and talk to the staff. They tell them to focus on getting money out of you then slam the door in your face. Bunch of cold , rude scammers.


The staff don't care. They are burned out from money-grubbing and scamming patient-victims at A$pen and will leave for a better job soon. There is no reason to put any effort into making A$pen patients happy, because it won't get them any recognition from the hustlers that are A$pen executives.

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