I made a big error of judgement when I decided to call Aspen Dental instead of using my regular dentist. I thought I could save some money, but it cost me more money and alot more pain.
Right after my initial exam, I was escorted into the office managers office to go over the costs of the impending dental work. He offered to finance the $480, which I agreed to. However, later when I tried to get reimbursed from my $150 insurance dental benefit, Aspen refused to help me with this refund. This benefit from my insurance is for exams and cleaning. I have never had a problem with making this claim with my other dentist. Aspen claims all their exams and cleanings are free so therefore it would be fraudulent for them to allow me documents to submit to my insurance. So now I am forfeiting the $150 that was due to me.
They extracted my bottom molar after about 16 shots of novacane it still hurt. The dentist was not gentle. I was so totally drained from the experience that I had to take a 15 min breather before I could even drive home. Then to top it all off, I got a dry socket because I was not given proper information on how to care for it. They did not inform me how important it is to leave the gauze on your extraction to keep the blood clot from dislodging. I learned about this importance later from someone who had an extraction from another dentist. I was in excruciating pain for two weeks, and ended up going back twice for packing with a pain solution. Not only was I in pain I had to miss a week of work that also cost me money.
I feel like I was mislead and did not receive proper care. I will never receive treatment from them again. I will be sure to tell everyone I know not to go to Aspen Dental.
Product or Service Mentioned: Aspen Dental Tooth Extraction.
Reason of review: Bad quality.
Monetary Loss: $500.
Preferred solution: Full refund.
I liked: Reception area, Atmosphere was pleasant.
I didn't like: Not getting all our money back, Poor service - lost my insurance money - suffering pain.