I went to Aspen Dental in Richmond, Ky as a new patient. The staff was kind and courteous until it was time to present my charges.
I needed 3 crowns. Aspen Dental were going to charge me $4800 ($1600 each). This is twice the rate of other dentists in my area. I presented an Aspen Dental sale ad for $683/crown.
It was ironic that the ad noted their NORMAL CHARGE WAS $853/crown, NOT $1600)...SEE ATTACHED. The representative refused to accept the ad. I got up and left. That was 2 hrs of wasted time I’ll never get back.
When I called customer service I was transferred several times and on hold for over 30 minutes. I finally hung up.
Product or Service Mentioned: Aspen Dental Tooth Crown Services.
Reason of review: Pricing issue.
I didn't like: Office manager, Not knowledgeable, Quality, Poor car salesman customer service tactics.