Aspen Dental
Reviews and Complaints

Henry Busby

348 Horizon Dr

Edison, NJ 08817

732-874-****

henrybusby43@***.com

Date: August 27, 2025

Aspen Dental Iselin Office

U.S. Highway 1

Iselin, NJ

Subject: Request for Billing Relief Account #20312****

Dear Aspen Dental Team,

I am writing to formally express my concern and request relief regarding unexpected charges associated with my dental treatment at your Woodbridge, NJ office.

After a year of battling cancer and undergoing radiation treatment, I experienced significant weight loss—approximately 65 pounds—which caused my upper denture to no longer fit properly. I contacted your office to request a realignment. During my visit, the attending doctor noted that I was missing several lower teeth and asked if I would consider a partial denture.

I explained that, as a senior living on a fixed income with my wife, we are on a strict budget and rely solely on Social Security. I made it clear that I could not afford any additional dental work beyond what was covered by insurance. Your team assured me they would review the costs and get back to me.

What was presented to me—and what I signed—clearly stated that the partial denture would be covered by my insurance and that my out-of-pocket cost would be $0. I agreed to proceed based on that understanding.

However, I was surprised to receive a bill dated June 15, 2025, for $179.00, which I paid due to an adjustment needed for a poor fit. Then, on August 15, 2025, I received another bill for $1,079.00. I immediately contacted your office and was told that the $0 amount was only an estimate. I must emphasize that a discrepancy of over $1,000 is not a reasonable estimate. Had I been informed of such a possibility, I would never have agreed to the procedure.

As I mentioned, both my wife and I are senior veterans living on limited Social Security income. We simply cannot afford this unexpected expense. Furthermore, the partial denture still does not fit properly and causes discomfort when I attempt to eat. I am now hesitant to return for further adjustments, fearing additional charges that we cannot bear.

While I was advised to contact my insurance provider, I must reiterate that my agreement was with your office, and the documentation I signed stated that my responsibility would be $0. If there were additional terms in fine print, they were not explained to me.

Given these circumstances, I respectfully request that you reconsider the charges and offer relief from this debt. I have not worn the partial due to the poor fit, and I had lived without it for many years prior. I trusted your office's guidance and acted in good faith based on the information provided.

Any assistance or understanding you can offer in resolving this matter would be deeply appreciated.

Sincerely,

[Your Full Name]

I made an appointment (there were only a few openings available) on Friday 11/14/2025 for 3:00 on 11/17/2025. I was sent an email to confirm, and I confirmed the appointment.

Come Monday the 17th at 12:00, they called me and said the 'call center' overbooked and they couldn't do the appointment. When I told them I took off work for the appointment and had explained that when I made the appointment it was an emergency, at this point they swiveled the argument to say they had set a 'first time customer' appointment, not a repair appointment. I said that the ad on their website said $49 repairs while you wait. They had no reply.

I asked why they couldn't take the denture and just cement the tooth back in, and I would pick it up the next day. At this point, they weren't going to take the appointment regardless.

Apparently, I seemed upset that I had taken a day off work and wasn't going to get any service. So, in the end, it was the customer's fault!

My only income is social security. I am 76 years old.

I went there because my dental insurance was used up. They told me I needed X-rays and gum work. The x-rays showed I needed a new crown. The Manager took care of me.

I told him I needed to finance it. My finances went through. He told me the price and that was okay. I said "that will take care of the whole thing right?".

I was told yes.

I went to have the permanent crown put in and I was told that I needed to pay $600. I asked why and they told me my insurance didn't pay anything. I asked why they put it through my insurance when I told them my insurance had run out. No explanation.

At first they were not even going to give me my new crown which I thought was paid for. Long story short, I called my daughter and she loaned me the $600. Now I am going to pay my daughter back and I will not repay the loan. I have to pay my daughter first and there is no way that I can pay both.

I went to Aspen Dental because I needed to finance the whole thing. I do not have the money to pay back my daughter and the loan.

Worst dental office I have ever been to! Aspen Dental, 1209 N Retail Court, Myrtle Beach, SC 29577 (Dentist Mills).

I should have paid closer attention to all the 1-star reviews, but I was in severe pain due to 2 damaged front teeth. Without looking at my teeth, Dr. Mills started by saying he couldn't assess the condition of my damaged teeth without a full mouth evaluation and a full set of x-rays. I told him I had a periodontist who had recently taken a full set of x-rays, and I was there just to have my 2 front teeth fixed.

Without even looking at my teeth, Mills said since I'd had root canals, my teeth were brittle and would need to have crowns. He was just trying to sell me something I didn't need or want! His statement has since been repudiated by my periodontist and a reputable second dentist. When I questioned Mills about the x-rays, he said it was a law that his office needed to take the x-rays and the 4-month-old x-rays taken by my periodontist could not be used.

I said that made no sense. He then lied again and said you get more radiation from going through airport security than from a set of dental x-rays. It's not true, and when I told him so, he left the room in a huff. The office manager came in and said the dentist refused to treat me.

I was charged for the visit, however, even though nothing was done. I just recently got the charges reversed by my credit card company. I will never go to Aspen Dental in Myrtle Beach again. The dentist (Mills) is not only dishonest but was totally lacking in compassion.

It was a terrible experience.

Dr. Mills lied and showed absolutely no compassion for someone in severe pain.

Stay away from Aspen Dental at 6941 Eastchase Loop in Montgomery, Alabama. Initially, I came upon Aspen Dental by way of Google, seeking a repair for a broken denture.

The initial call to the 800 number to get assistance with a broken denture and assurance that my issue was within their company's framework was treated with respect, and I was given a same-day appointment. However, upon arriving at the front desk, I was immediately told that this dentist would not repair a denture that she didnt make. I thought that might be ok, and I would go ahead and opt for a new denture, which, of course, since the lab was on-site, might lead to the repair of what would become my backup denture. I spent several hours in the office going through the setup procedure, which I was very happy with.

I believed the dentist, Dr. Tolbert, was totally qualified, and the support staff was absolutely fabulous! Dr. Tolbert went through the motions of making a minor repair to my denture that would last a week at most (which didnt last through the day).

At checkout, I was seated with a young lady whose name I've forgotten due to her unpleasant demeanor. I was then given the total amount to pay after the insurance portion was deducted. I was floored, as this amount exceeded $2000! I requested an itemized description of charges to understand what I was paying for and was eventually provided with a printout.

This printout revealed that I was being charged $5000 for the top-of-the-line denture alone! This was done even though there were three other models that were less expensive. The fact that I was not given a choice but automatically given the top-of-the-line model, without being asked for or shown options, really upset me. This felt less like a professional medical procedure and more like a high-pressure sales tactic from a greedy used-car salesman!

I called the main number just a few minutes ago (800.277.3633) to complain, as their internet ad states that they offer repairs. As a matter of fact, their ad is the first ad that appears in each and every Google search Ive done for denture repair. I was told by a woman who identified herself as Christina R of the patient services department that, regardless of what the ad says, each office decides whether or not they will do repairs. Their ad is designed to mislead the general public, get them into a chair, and then do a hard sell and close, much like a shady used car dealership.

I urge anyone in need of denture services to be cautious of this practice.

Make sure you see and approve all paperwork and charges before you commit to any treatment. Don't fall for the bait-and-switch that gets you in the door only to hit you with a hard sell.

Way too much to go into here, but the short of it is I went in for a bridge. They prepped the two surrounding teeth; both teeth took less than 30 minutes to prep as the dentist was busy and rushing around, tending to other patients as well as me.

I came back to get the bridge put in. I was then told I needed a root canal, which after tens of x-rays they'd done before and prepping the teeth, the dentist did not mention. The dentist at that time did not have enough time left to do the root canal, so she suggested I come back in a couple of weeks and get the root canal done. At this time, she put the bridge in my mouth supposedly with temporary cement.

Fast forward to two weeks later; I went in to get the root canal, and the dentist could not get the bridge out of my mouth. She commented that the previous technician used the wrong cement, which was not the temporary cement. Her suggestion was to break it to get it out or just leave it in there and let it fall out eventually, and then come back and get a root canal. I had prepaid for the root canal, and one of their receptionists by the name of Diamond argued with me on the phone and was extremely condescending, stating I never paid for the root canal before she hung up the phone in my ear, which is the second time she has done that in the last couple of months.

Fast forward to last week; Aspen contacted me and confirmed that yes, I had paid for the root canal. I requested a copy of my medical records, all invoices, and treatments to be emailed to me. None of these have been received, though they did send me an additional bill for $578 yesterday to add insult to injury. Currently, I am going to another dentist to try and fix this mess that Aspen made.

I had called them a couple of weeks ago with a big concern that the odor from this bridge was horrendous, and there is a visible gap between the bridge and the gum line. They didn't think it was very important and told me I could get an appointment in maybe four weeks. At this point, I'm possibly looking at $5000 plus to have another dentist fix what Aspen has done, and I may lose the two anchor teeth surrounding this bridge. I have just put together a file that will be sent to Aspen corporate, the Better Business Bureau, consumer affairs, and tomorrow will go to the state Attorney General's office as this is unacceptable.

I paid for a service that they botched badly, and now they want more money. If a full or at a minimum partial refund is not offered, they can answer to the Attorney General's office as I've had bad enough of their lack of service as I can deal with for one month.

I originally went in to Aspen Dental in Livonia in July 2024. My lower denture had cracked in half, and I couldn't find anybody to fix it. They fixed it. They told me to get the information from my dentist on the denture that was made in 2020 with two snap-ins. I got all the information to them, called them several times to find out what the service was, and finally, after a month, I was told they couldn't do this. So in August, by the time I was taking care of my husband after his two brain surgeries, I managed to get to December before they cracked again. Unfortunately, they cracked while I was in Phoenix visiting my daughter. Since I had used a DIY denture fix kit before, I figured I could do it again. Unfortunately, I didn't do a very good job, and they didn't work very well. I went back to Aspen Dental in Livonia to see if they could fix the problem. On January second of 2025, I went back in. They told me they couldn't fix those, but they could make me a new set. Unfortunately, they told me they needed to put in two more posts. I explained to them that I could not have two more posts put in because I don't have enough bone and that they had to do a bone graft to get the two in that I have. Also, this is cosmetic surgery, and it would cost me over $1800. So they said they could make me a conventional denture that I would just have to go back to using Fixodent. This wasn't going to be a problem for me because that's what I did with my first set of dentures. By January 9, I had this new bottom denture that didn't fit very well, but I was assured that with the Fixodent, they would be okay. I had to go to my niece's wedding, so I was hopefully going to be okay, but not true. I couldn't eat because they were so big. They almost fell out of my mouth at the wedding. Again, I was not concerned because I had an appointment on January 17 for an adjustment. When I went in, I got a smile from the girl who said there was nothing she could do unless I would allow her to put in two more posts. I again explained to her that this was not possible. At that point, she told me there was nothing more they could do for me. I could not function with these, so the guy at the desk told me I had a money-back guarantee. We started this process, and on January 31, I returned the dentures and was told I was all set. I was unable to pursue new dentures because on February 2, I fell and broke my arm and was unable to get in and out of my truck comfortably. I finally found a dentist on March 12 that was willing to make me a denture that would work with my snap-in. Unfortunately, I found out the hard way that Aspen Dental had not processed my refund. As a result, I'm on the *** of receiving a bill for $2665 for my new bottom denture. I called corporate; they told me to call the office. I also called customer service, and no one could understand how angry I was. I want Aspen Dental to pay the entire $3684.71 for my new dentures because I would not be in this situation if they would have handled everything the way they were supposed to. First, I told several people I could not handle another set of snap-ins. I now feel as though they were probably just trying to oversell it because they are cosmetic. I am unable to have this rectified by Aspen handling this bill. I am considering finding a lawyer and suing them for much more than that. There has been nothing but pain and suffering from the time I have come to Aspen Dental. The fact that the first time they said they were going to make them, nobody ever contacted me. I attempted to contact them, kept getting put off, and then finally, after a month, they told me they couldn't do anything. When they finally did it, all they wanted to do was put in another set of snap-ins. Nicole at the Livonia office said she was going to make it her personal mission to get me taken care of. I am following this very closely, and they are not talking to me or returning my calls.

I am very disappointed in the treatment from January 31 until now regarding the treatment that I have received. I firmly believe now that they were trying to upsell the posts.

This is day 60 and no resolution. I have just learned today that the ticket for the reimbursement for $1519 to the insurance company has not even been put through. I was told by customer service that it would take up to 90 days. I don't have 90 days more to wait to get a full set of teeth. I don't have the $2665 that the insurance company is going to charge me because they think I have a full set of teeth. Aspen Dental in Livonia is not following through. They've had this return since January 31 and haven't done what I needed them to do in order to get a new set of dentures. I unfortunately was told by the office clerk at the Livonia office that they will not do anything with this $2665 bill. Unfortunately, Aspen Dental has caused this entire problem. She told me to have the new dentist resubmit his insurance claim, but it will get bounced back just as quickly as it did the last time because the $1519 hasn't been refunded.

I have also learned by calling customer service and by calling the Livonia office that there is nobody of any management level that is willing or able to help me. All I keep hearing is there is nothing more they can do for me.

The place is a corporate scam machine. They told me I needed a $4,600 extraction, implant, crown, and bone grafting to fix a cracked tooth.

They tried to charge me for the implant screw that holds the implant in place, which wasn't going to be needed for 6 months from now. They did no work and still billed me. After getting a second opinion, another dentist fixed the tooth perfectly with a basic filling for $600 in about half an hour.

Port Orange Aspen is absolutely scummy and does not have the interest of their customers first. They take everyone's *** insurance to get you in the door, then jack up the price for things you don't need, adding way more stress, time, pain, and money for you but profits for them.

I originally went in to Aspen dental in Livonia in July 2024. My lower denture had cracked in half and I couldnt find anybody to fix it.

They fixed it. They told me to get the information from my dentist on the denture that was made in 2020 with two snap ins. I got all the information to them called them several times to find out what the service was and finally after a month I was told they couldnt do this. So in August, by the time I was taking care of my husband after his two brain surgeries.

Managed to get to December Before they cracked again. Unfortunately, they cracked while I was in Phoenix visiting my daughter. Since I had used a DYI denture fix a kit before I figured I could do it again. Unfortunately, I didnt do a very good job and they didnt work very well.

I went back to Aspen dental in Livonia to see if they could fix the problem. On January second of 2025 I went back in. They told me they couldnt fix those but they could make me a new set. Unfortunately, they told me they needed to put in two more posts.

I explained to them that I could not have two more post put in because I dont have enough bone and that they had to do a bone graph to get the two in that I have. Also, this is cosmetic surgery and it would cost me over $1800. So they said they could make me a conventional denture. That I would just have to go back to using fixodent.

This wasnt going to be a problem for me because thats what I did with my first set of dentures. By January 9, I have this new bottom denture that didnt fit very well, but I was assured that with the fixodent they would be OK. I had to go to my nieces wedding so I was hopefully going to be OK but not true I couldnt eat because they were so big. They almost fell out of my mouth at the wedding.

Again, I was not concerned because I had an appointment on January 17 for an adjustment. When I went in, I got a smile from the girl who said there was nothing she could do unless I would allow her to put into more post. I again explained to her that was not possible. At that point, she told me there was nothing more they could do for me.

I could not function with these so the Kyle at the desk told me I had a moneyback guarantee. We started this process and on January 31 I returned the dentures and was told I was all set. I was unable to pursue new dentures because on February 2 I fell and broke my arm and was unable to get in and out of my truck comfortably. I finally found a dentist on March 12 that was willing to make me a denture that would work with my snap in.

Unfortunately, I found out the hard way that Aspen dental had not processed my refund. As a result, Im on the *** of receiving a bill for $2665 for my new bottom denture. I called corporate, they told me to call the office, I also called customer service and no one could understand how angry I was. I want Aspen dental to pay the entire $2665 for my new dentures because I would not be in this situation if they wouldve handled everything the way they were going to.

First I told several people I could not handle another set of snap in at the back of my mouth because i had to have a bone graph to have the first two put in. I now feel as though they were probably just trying to oversell it because they are cosmetic. I am unable to have this rectified by Aspen handling this bill. There has been nothing but pain and suffering from the time I have come to Aspen dental.

The fact that the first time they said they were going to make them in July 2024 nobody ever contacted me. I attempted to contact them kept getting put off and then finally in August 2024 , after a month they told me they couldnt do anything. When they finally did it all they wanted to do was put in another set of snap in at the back of my mouth. Nicole at the Livonia office said to me yesterday that she is going to make it her personal mission to get me taken care of.

Brad contacted me yesterday and stated they processed the refund. United Healthcare said they had not. So I am stuck between them. I have insurance for my dentures but United Healthcare will now not cover my new snap ins because they feel I still have bottom dentures.

I havent had a full set of teeth since January 31 when I returned them to the Aspen Livonia office. If you dont have dentures , you dont understand how to eat with either half your teeth or not with your teeth. Gumming food is not as easy as you would like to think it is. Unfortunately, I had choked a few times because of this problem.

And unless something happens, I will not be able to pick up those teeth when they are ready because I dont have the money.

I am still not expected to have my teeth until April. So as at this point, I am looking for a lawyer to determine what kind of payment suffering I can sue you for.

I have a question ok I took a set of dentures in for a second opinion the dentist put the set of dentures in my mouth I guess they were to bad to fix.so he decided to make a new set while making my new set they used the bad set that I took in put the goop in the bad set and stuck them in my mouth now if I'm saying that they are bad now why would you use the bad set to make new impressions why not a regular tray they use to make dentures if they are bad that will make the new set be bad to much gum buck teeth plus they wouldn't fit my mouth so dentist put soft linner in them and they still didn't fit right so I left the denture in the office im very upset I drove a hour and half to get there for what nothing you all get paid and I don't get any dentires

The Aspen Dental on 135th Street and Alden in Olathe, Kansas is very bad. The lady dentist there is very bad and not nice.

They hurt me very badly and when I told the dentist she was hurting me, she didn't care and said that I was okay and I didn't need any medicine. She had messed up my crown and it was sticking up very high. So, I went back a couple of hours later and she just started cutting the top of my temporary crown off with some kind of mechanical device. I told her she was hurting me doing this without medicine, and she just said it didn't hurt and it was okay.

I said that it hurt, and had my left hand up telling her it hurt but she didn't care.

I told them I'm not going back there again and that I'm going to a different dentist. They are terrible and did a very bad job.