Joseph S Fga

Customer service

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Camillus Aspen dental is absolutely horrible customer service skills the office manager were horrible x-ray tech horrible ended up walking out of my first appointment and will never go to an Aspen dental again The most professional person in the whole place was the front desk girl
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Preferred solution: Apology

User's recommendation: Avoid Aspen dental at all costs

Anonymous
map-marker Belleville, Illinois

They missed a major infection after a cleaning

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I purchased partials in October 2023 nothing found on xrays. Then I had a cleaning in Dec 2023 and my teeth started hurting.

Went back in, they took an xray, found nothing, told me to use Sensodyne. After a few more days the pain got worse. I went back in, they took another xray, told me I had a major infection. My options are 2 extractions and a new partial or 2 root canals with no guarantee if that will save my teeth.

All this for free. I asked about antibiotics, she agreed, I was to return in a week. I went to another dentist. After 2 rounds of antibiotics I have to go to an Endodontist to see what they think.

I filed a complaint with the BBB, a lady called me from Aspen Dental, apologized and said I could return there for treatment, I told her no, I don't feel comfortable going back to them after what happened. Nothing else was offered.

I don't know yet what my costs will be, no Endodontist will take my Humana dental insurance. This has been awful for me.

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User's recommendation: Do not go to Aspen Dental

Aimee W Omv

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Verified Reviewer
| map-marker Nashville, Tennessee

HORRIFIC EXPERIENCE

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Updated by user Dec 21, 2023

They tried to charge us for a procedure that they billed the insurance for. Alveoloplasty for all 4 quadrants.

They charged us, but wrote it off.

It's still charged on insurance!! Now the updated bill has "pending charges" we were billed for "special" procedures over...

Original review Dec 11, 2023
Billing was coded wrong, sedation would cost $2,000 out of pocket. They never called in valum.

22 teeth pulled. Came out the door with dentures half sticking out of his mouth. They were 2 big. We came for 2 impressions prior.

Blood running down his face. No aftercare instructions, not even a container or instructions on how to care for the dentures. The ride home was horrific. Purple blood pouring out of his mouth, his face, shirt, pants, car, all bloody.

Had to call to see what to do. They said bite on gauze for 45min. They called at 6 to say they would call pain meds and antibiotics in. Again...they didnt!!

They called the wrong pharmacy. The dentures dont fit, sized wrong. Cut the roof of his mouth and gums. Bine fragments sticking up.

We go back on 12/4 for follow up. They were apologetic, sorry this happened to you. They immediately say dentures are sized wrong. They smooth them out, put a cushion in.

Fitting and feeling better. They say come back the next day because there is a gap they need to fix. Surgeon lady is back. She said the ones they just fixed were wrong!!

She made them jagged again and took out the cushion. Adter they dont fit and cut his mouth open again, she says, "they are trash, dont wear them." Come back in 3 weeks for another impression. We left the office just like the first time. Bloody mouth and in pain.

Now he still has no teeth. He is a store manager. He deals with customers, accounts, management all day. We gave $800 of our own money, financed $1,000.

The remaining balance we owe od $2,811.80. Insurance covered the rest. We just got a bill for an extra $939.20!! We Still Have No Teeth.

We need to xome back for the 8th time and 4th imlression visit. We have been calling and making complaints since 12/5/23. Tickets are generated to regional management. They have escalated the problem.

We keep getting hung up on or transferred then hung up on i leave messages everyday. No one is responding or taking care of the situation. You guys got paid a lot of money, still want more, and he has a bloody, slit up mouth for the 2nd time and still no dentures. His name is michael Huffines.

Under account 615-362-****. My name is Aimee. My number is 615-362-****. Please get in contact with me.

Michael works all day. I am the best contact.
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Loss:
$800
Cons:
  • Everything about aspen dental

Preferred solution: Full refund

User's recommendation: DONT GO

1 comment
Aimee W Omv

The regional manager finally called back. She said she could do a refund or we go to a different office.

I guess they got us. They have our money, what we financed, insurance is maxed. and no teeth. If she refunded theb$800, we still have no insurance or extra money to go somewhere else.

We would have to get impressions from another place, plus dentures. So we went with trying the other office. Which is 45min away. He goes back, and right away she noticed his left lower Jaw was messed up.

He needs an alveoloplasty. That was suppose to be done when they pulled his teeth. That happened because his teeth were pulled. They now have to cut his gum snip a piece of bone, file and polish it.

This new oral surgeon informs us it's about $400. She will send in the office manager to discuss options. Office manager comes in and says, his insurance Renews in January. We can see what the insurance will cover and we would need to come up with the rest.

I said No! You already have us financing $1,000. We borrowed from a friend to help with the $800, the billing was wrong in the first place, and 2 days ago we got another bill for $939.20. We are tapped!!

You guys have all our money already. And now you want us to wait till January, in hopes that the insurance will cover it. Meantime no dentures. She says, let me see what I can do.

She comes back, she talked to the surgeon and she'll write it off. Ok, cool. Thank you, appreciate it. The surgeon also looked at the old dentures.

They are so thin, u can see through them. U can see and feel the ridges and slits in the gum part. I did take pictures. She was even shaking her head.

I asked her about his bone for the alveoloplasty and why she didn't fix it, knowing it was damaged. She said, she don't know why certain ppl do the things they do. We also found out they never sutured his gums when they pulled his teeth. Since the last review he has also lost bone fragments out of his gums.

We came home and thought, that alveoloplasty, should have been covered. We looked at the bill and sure enough it was. For all 4 quadrants. On the bill is also suture removal and a code that says, "specialized techniques", also minor smoothing of socket bone.

I have been calling the same number today, as I have since this started. All of a sudden, no one will talk to me. No one will answer my questions. I did leave a message for the regional manager again asking about this billing.

We did the 4th impression, and this was our 8th visit. We have to go back this Friday 12/15/23 for them to cut open his gum again and do the alveoloplasty that should have been done the first time.

Anna S Inh

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Verified Reviewer
| map-marker Winchester, Virginia

I have insurance through cigna and they signed me up for care credit. Little did I know o w that Carre credit has a 200 dollar interest fee up front on your balance plus it is a 30% credit card. I was

Updated by user Jan 10, 2024

I had to have the bridge replaced that I didn't need.

Original review Jan 10, 2024
I dont thnk they are billing me insurance so they put everything on care credit. So if my insurance dies pay what happens to the money they receive because it us not going on my balance of that card.

Are they pocketing it? I have not heard back from my insurance. I got one letter that said the calim had to be refined. It had errors.

I'll be dead by the time I get this card credit paid off. I dont think I'm going back. I have had nothing but problems. I didn't need half the things they did to me and I got a 7000 bill.

I only need cleaning a tooth filled and I had periodontal disease. But I ended up with 2 bridges that still dont fit.

Right. My mouth is constantly sore
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Loss:
$2000

Preferred solution: Apology

User's recommendation: Don't go

Anonymous
map-marker Frederick, Oklahoma

Waiting for call for appointment for dentures

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Updated by user Mar 23, 2024

The problem wasn't all theirs part of it was me getting anxious. They totally called me and we worked everything out. Thanks for everything.

Original review Mar 20, 2024
I went to Aspen Dental in Lswton,Oklahoma i got in very fast. The dentist seen and and said I needed dentures I tried to set up appointment but they are hard to get in touch with
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User's recommendation: Ask question if you need to or if you don't understand something

Valaree Krn

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Verified Reviewer
| map-marker Biddeford, Maine

They owe me money

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Paid upfront for a dental cleaning in Aug of 2023. Paid $257. My insurance pays 100% for cleanings. Aspen dental says they submitted the claim and my insurance has yet to receive it. Ive called multiple times with no resolve. I went to another dentist in October and the insurance paid within 2 weeks. Maybe Ill file a small claims in court to get my money. Stay away from Aspen dental!! Will never go back
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User's recommendation: They lie! Do not give them money upfront if you have insurance

MaryAnnandLowell C

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Verified Reviewer
| map-marker Lexington, Kentucky

Unhappy

My husband had teeth pulled on October 29th in Champaign Illinois. We understood he would get the healing denture in a couple weeks. After a dozen trips he finally got them February 29. Now he is scheduling for the permanent ones. What is the point of healing dentures when it takes 4 months?
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User's recommendation: I probably won’t recommend Aspen

Anonymous
map-marker Woburn, Massachusetts

They saw how high my credit score was & talk me into getting dentures

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I didn't need my teeth pulled at the time it could've waited at least 10 more years, they scammed me took advantage of my disability. I hate them now I can't get implants because I can't afford them.
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User's recommendation: Don't go

Jen Davidson

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Verified Reviewer
| map-marker Hillsboro, Oregon

Deceitful practice

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Since the location in Beaverton Oregon is balance billing against their contract with my insurer EMI, I demand a refund of all amounts. I am requesting that another individual discuss the billing with me since I have tried multiple times with the location manager and only get ignored (a email went unread for almost two weeks) or spin.

It is a lie that I am responsible for amounts above and beyond covered services. I demand a full refund of all services beyond what I should be paying. Only then will I remove my reviews. The reviews will continue until satisfaction.

Meanwhile, I have another dental emergency and would not receive treatment until I paid up for an exam which insurance had already paid for the day before! This location does NOT communicate with insurers before the fact but claims they do.

That is absurd. It is deceit!

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Loss:
$2000
Pros:
  • Location
Cons:
  • Deceiving customers and balance billing

Preferred solution: Full refund

User's recommendation: Stay away from Aspen Debtal

Jen Davidson

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Verified Reviewer
| map-marker Hillsboro, Oregon

Balance billing practices are deceiptful

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This office in Beaverton lied to me telling me I am responsible to pay them for amounts that my insurance company partially covered. Normally, providers write off these amounts.

According to their contract with my insurer, they are not permitted to balance-bill patients but they are doing this anyway. Furthermore, they expect customers to pay upfront for services even if they are covered by insurance claiming that they have communicated with the insurer. This was not the case. My insurer received no such communication.

My exam should have been covered in full. Finally, when I called them regarding an emergency they denied me emergency care for that (covered) exam.

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Loss:
$2000
Pros:
  • Location
Cons:
  • Fraudulent billing

Preferred solution: Full refund

User's recommendation: This company is a fraud.

1 comment
Guest

Look, you got two problems really. 1.

You got crummy insurance paying lows fees that makes it impossible for a dentist to treat you by following the rules. 2. You are choosing your dentist based on an insurance list.

If you have crummy insurance, this will be a list of the most unethical dentists in your area. Only unethical dentists sign up for these crummy plans because they must cheat on claims to make a living.

Joyce W Qnv

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Verified Reviewer
| map-marker Charlottesville, Virginia

Terrible service. Actual treatments were fine but otherwise deplorable.

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Mostly inaccessible and make people promises no one ever follows through on. Wasted so much time on this seemingly simple request.
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User's recommendation: Don't do it.

Mandy W Hnt

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Verified Reviewer
| map-marker Grandy, North Carolina

They are AWFUL!

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My aunt went to the Aspen dental walk in clinic in Elizabeth city NC last Friday in extreme pain, and they told her she didnt have an appointment they couldnt see her.. AT A WALK IN CLINIC.. what? Told her to come back Monday morning they would take care of her she went back this morning like she was told- and they charged her as an emergency visit, took an X-ray, left her in the waiting area for SEVERAL HOURS, only to tell her they dont have time to pull her tooth today and said to come back NEXT Monday. ARE YOU KIDDING ME??? PLEASE HELP!!!
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User's recommendation: Don’t go!!

Lizabeth Nfj

Por su excelente trabajo

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Son muy buenos en su trabajo y muy atento y si uno tiene dudas o preguntas te resuelve rápido. Los reciendo
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User's recommendation: Si

Scarlett S Lwq
map-marker China Grove, North Carolina

Keep cancelling appointment

StHad to pre pay for procedure and wait three weeks for an appointment. Appointment was cancelled and moved out another month. Wont give my money back. This place is ridiculous. Dont go here!!!
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User's recommendation: Stay away!

Linda H Dos

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Verified Reviewer
| map-marker Hot Springs, Arkansas

Lack of help

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Updated by user Jan 21, 2024

I called and left a message every day last week. I have yet to hear from them.

Original review Jan 16, 2024
I have tried for the last 2 weeks to get in touch with Aspen Dental inHot Springs Ar. I have called at least 5 times and left message and I have not recieved a call back.

I did get someone once, and asked about a treatment plan and cost. Was told that they would find out and call me back. Haven't heard back. I have had 4 office visits and have had no work done.

I have an appointment 2/5/2024. I was going to have inplants,but my Medicare/ united care wasn't paying for inplants. I decided that I didn't want to pay $9000. So I decided to get regular dentures.

However I can't get any information of cost.

I am quite frustrated. I would like to transfer to the Texarkana Tx office but I can't get in touch with anyone to ask about it.
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Cons:
  • Lack of professionalism

Preferred solution: Like to get information and explanation why my calls were not returned as I was told.