Aspen Dental
Reviews and Complaints

I was working out of town and had a tooth break. I had a tooth extracted from a Fort Worth, Texas location.

The ladies there are very nice. However, I don't think the doctor should have extracted my tooth. I ended up with four stitches and no antibiotics. I called for the next three days, and they kept saying to take aspirin and ibuprofen.

I ended up going to the ER for antibiotics. They tried to upsell things I didn't need. They informed me that I had gum disease.

However, when I went to my regular dentist upon returning home, they disagreed with the diagnosis and also suggested that an oral surgeon should have been called. I will be getting my $1,000 back for one tooth extraction.

Hello my name is Marcy Jensen, I have been to the Aspen dental clinic several times now and it's been the most horrible experience I have ever dealt with. I was seen and treated by Dr.

Jonathan Thompson in which I required two crowns to be done. My first red flag was having to pay money up front BEFORE any work was even done. I was in excruciating pain for several weeks and had returned to see Dr. Thompson several times.

He and his assistant continuosly took out my temporary crown and kept adjusting it all while I was in a great deal of pain so the Dr prescribed me Tylenol 3 and Ibuprofen none of which helped. After dealing with this for several weeks I decided to see a different dentist only to find out the crown was "short" and wasn't covering my entire tooth and therefore causing me all the pain. I had to have the crown removed and redone at a different dental facility. I had been talking with the financial person Darlene Federly at the Owatonna clinic and when I last spoke to her on 06/10/2024 on a 3-way call with my dental insurance provider she said my insurance would be credited $548.50 or more and still to this day it hasn't happened.

I've called her several times and have been unable to reach her as I was told she's not available and doesn't have voicemail. I had to pay out of pocket to get my crown done correctly and would appreciate the portion my insurance paid to Aspen to be refunded asap. records will show you this is regarding the crown that was done on tooth #18.

My phone number is 952-486-**** and my email is marcymjensen@***.com. I would appreciate your prompt response to this matter.

To keep this as brief as possible, I went in for my regular cleaning approximately 1 1/2 years ago. The receptionist told me that I had a balance of $90.

I was baffled, as I'd never had a balance before, so she explained that she would check into it. However, she stated that the only way I could be seen that day was to pay it off. I told her that was incorrect, and I would reschedule until the error was corrected. She called a few days later and explained that the insurance money, which covered my regular cleaning, had been returned to the insurance company.

I later discovered, months later, that the office manager was upset about my review of her only. She wanted me to pay out of pocket over my negative review of her. I'm so angry because I have been calling for over a year to speak with one of the doctors, but nobody will return my calls or allow me to speak with Dr. Nyguen or Dr.

Augustine to explain.

In the meantime, I'm considering small claims court because my crown has come off, and I'm experiencing all kinds of pain in my tooth because I can't receive the medical attention that I need. I was told by a former employee that this individual is very vindictive and fired her after she handed in her two weeks' notice, with only a few days of work left.

Dear sir ...I made a appointment for today at 1030 made it yesterday at 12.00 I was at work until 9.pm I got a voicemail to call n confirm appointment by 5 I didn't get that message until this morning I go to my appointment and the girl at the desk who was very rude said oh we cancelled your appointment due to no confirmation . I was furious considering I took off work..

Why wasn't I notified It was cancelled should of let me know before I drove there. I'm beside myself with anger .

I said I wasn't called she rudley said we called ..well obviously I had no clue or I wouldn't of been there. I will not recommend this dental place to anyone

To make a very long story short, the saginaw location is holding my permanent partial hostage. November will be a year.

I finally thought today was the day ! the dentist promised she would b there so I could not be hassled any longer and when I got there the office manager said I had to pay another $240. And would not let me get my last partial!! Again!!

My plan was $1000. And I paid it!! And they just keep Makin me get more and more done. Until finally I said no more!!

I just want this over with. I'm trying to take care of my elderly father.

that lives 2 hours away and these appointments I'm not getting anything done. Just hassled more and more.

I moved to Florida three years ago and found Aspen Dental on Google. That was where things went downhill.

I told them I wanted to get X-rays and sit down to talk about my options. I got yelled at by the office manager because he said he had gone through my options, but they did not, so I made a second appointment to go over options. Nobody showed up, so I left. I then decided that Aspen Dental was not for me, so I found a great local dentist.

In the transition from Aspen to my new dentist, Aspen forged my name on my CareCredit account for $2500 and maxed out my insurance. Now, remember all I had them do was get X-rays.

I am now trying to get my X-rays and they are being childish and withholding them from my new dentist. So, people, stay away from Aspen.