Aspen Dental Reviews

Show reviews that mention
dentist teeth office money dentures insurance appointment tooth dental mouth
Showing 71 of 4489 reviews Clear filter
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have been a patient with Aspen Dental in Williston, Vermont for about year this time around. I went in for a exam back in 2016 and they did extra work that they said I had to pay for. Well I didn't pay and didn't go back at that time. I have had a lot of problems...
View full review
View full review
ID
#3290564 Review #3290564 is a subjective opinion of poster.
Location
South Burlington, Vermont
Loss
$5093
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I received an immediate partial for my top teeth after I had work done. It was crooked. When I went back the following day, the dentist tried to file it in an attempt to straighen it. There was nothing that she could do. She assured me that it could be remade. On...
View full review
View full review
ID
#3237241 Review #3237241 is a subjective opinion of poster.
Location
Boston, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was overcharged for services

I was overcharged for dental services I received on 4/22/2021, 4/23/2021 and 5/24/2021. I was charged $1151.05 as my portion. After contacting my insurance company I was informed my share for the services was $468.05 showing I was due a refund of $683.00. The Aspen Dental Office I use on Emily Dr., Clarksburg, WV refunded me $447.55 and that leaves $235.45 I am owed. The Aspen Dental office has never provide me with a billing statement.

User's recommendation: watch for over billing.

View full review
ID
#2808917 Review #2808917 is a subjective opinion of poster.
Location
Clarksburg, West Virginia
Pros
  • Very professional service
Cons
  • Over billing for service
Loss
$235
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

False billing claims

They my charged insurance for more than was told. They made claims of work ever done. Now Toothless with no dentures that fix. (3 month pair) got respirational pneumonia after treatment of the teeth pulling. I was hospitalized 3 or 4 days. I thought I was going die.

User's recommendation: Do not go fraudulent insurance claims.

View full review
ID
#2533962 Review #2533962 is a subjective opinion of poster.
Location
Temple, Texas
Service
Aspen Dental Dental Service
Pros
  • False billing to insurance
Cons
  • Lied to
Loss
$3400
Preferred solution
Full refund

Account Balance refund

I wanted my credit balance to be refunded by check. They said they had to apply it to the original payment method (Master Card I had closed). Then when it got rejected they would mail me a check. Dunno why. Seems strange in todays technological world.

User's recommendation: Check into everything first but all in all a good company. I would recommend.

View full review
1 comment
#2012390

It is all a delay tactic to keep your money as long as they can. It is amazing when a patient actually manages to get a refund. Getting money back from these shysters is harder than getting particles back from a Black Hole in deep space.

ID
#2529999 Review #2529999 is a subjective opinion of poster.
Location
Frankfurt, Hesse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund/money back guarantee

I got top plate 11/25/2020. I can't wear them and would like the money back guarantee. How do I apply for that?
View full review
ID
#2382228 Review #2382228 is a subjective opinion of poster.
Location
Norman, Oklahoma
Cons
  • Over priced
Loss
$700
Preferred solution
Full refund

Poor service

After getting two crowns, at a very high price, one fell off. Had to go to provider in another city as I was out of town. Just called to schedule appt for a simple 6 month cleaning....they will not see you until they do a complete exam at $$$$, THEN you can schedule cleaning. My thought is....this is a "corporate dental office" staffed by dentists who cannot afford to run their own office, therefore, getting sub-standard care.

User's recommendation: Go to a local, family provider.

View full review
1 comment
#1972882

Nobody does cleanings without examining patients first. How on earth would they even know the condition of your gums, and where and how much tartar was there?

You are not going to a car wash. You are going to a health care provider! Aspen is about the worst place I know to go and have crowns done. They get the cheapest lab work they can from China.

You are right about one thing. Only the biggest losers work for a gyp joint like Aspen.

ID
#2370761 Review #2370761 is a subjective opinion of poster.
Pros
  • Timely appointments
Cons
  • Will never return
Preferred solution
If a patient is in good dental health, why have to pay you for an exam to get a simple 6 month cleaning????????

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Aspen Dental is working out situation

Aspen Dental got in touch with me and they are taking care of the situation. Thank you

User's recommendation: Be persistent!

View full review
1 comment
#1933948

Reminds me of the parable in the New Testament of the widow seeking justice from the crooked judge. She badgered him enough that he got tired of her, and granted her request. I guess even a bunch of thieves like Aspen can get worn down by a pesky consumer.

ID
#2213643 Review #2213643 is a subjective opinion of poster.
Location
Richmond, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Was quoted full price at first visit. girl says that cover everthing. when went for permanent partial they said i owed over $600.00 dollars or i couldnt get my partial. girl that quoted price is no lo

girl is no longer withs aspen.plese send me a answer or I will take it farther
View full review
2 comments
#1879870

Employees come and go at Aspen like flies on a fresh dog turd.

#1879501

Aspen pegged you for sucker and decided they could have extracted more money from you. So they raised the fees you were quoted. You are dealing with industrial strength scammers at Aspen, not amateurs.

View more comments (1)
ID
#1994729 Review #1994729 is a subjective opinion of poster.
Loss
$677
Preferred solution
Full refund

Inferior workmanship

Aspen Dental is still digging me to pay for the inferior dentures. Even though I sent back the dentures. The company that finances is relentless.

User's recommendation: Think twice be and go to DDS Dental solutions.

View full review
1 comment
#1869911

Never use a finance company recommended by a corporate clinic. If you MUST borrow, use a reputable institution like a bank or credit union.

Seemed like you would have learned a lesson and gone to a reputable independent dentist instead of another sleazy corporate chain. Alas, cheapskates already tend to repeat their same mistakes.

ID
#1950455 Review #1950455 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Aspen Dental Dentures

EEveryone at the office was kind and curteous! no problemm

Had to have an impression made for lower plate. Went very well!
View full review
1 comment
#1842268

Great! You assume these buffoons can make a good lower partial from what you perceive is a good impression.

You got a big surprise coming! Keep us updated!

ID
#1835435 Review #1835435 is a subjective opinion of poster.
Location
Williamson, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

If you don't mind to wait weeks sure

I was happy with first visit a little irritated they don't actually do anything on the first visit and make you come back but an super irritated that I can't get my tooth fixed for a couple of weeks. Not sure why they book a new patient problem visit if they can't fix it in a decent time frame. I will have to pay a little more but whatever I will have to get my problem fixed walking around with a broken molar for a couple of weeks isn't something I want to do. It doesn't feel wonderful. Maybe they should be clear about the fact that you won't get anything done on day one rather than x Ray's fine seems fair but at least be able to accommodate problems or stop booking new patients until you can? Super annoyed otherwise staff and dentist where fine.
View full review
1 comment
#1831899

Before a dentist examines you, how can they possibly know what is wrong and how much time it will take to fix it? That being said, every practice management text says to address the patient's chief concern at his first visit, if at all possible.

As A$spen, this rule is turned on its head. No matter what the concern, the priority is to do an exam and treatment the maximum $ amount of treatment, necessary or not. Then twist the patient's arm to pay for the treatment in advance. Once they got your money, they will make it difficult to impossible to get appointments to have the treatment done.

The object is to have you give up in frustration, and let them keep your money for doing not much at all.

It is the A$pen way! What happens when Wall Street Crooks own dental clinics instead of licensed dentists.

ID
#1805318 Review #1805318 is a subjective opinion of poster.
Location
District 2, Tennessee
Pros
  • Hygenist
  • Dentist and dental assistants
Cons
  • Not getting what i came for fixed
New Reviewer

Aspen dental guest password

They say they dont know it at Aspen, Onalaska WI.
View full review
1 comment
#1823073

Why you worried about free internet from aspen dental. When aspen charges you $5,000 for work you don't even need in your mouth it won't seem like free internet.

ID
#1781057 Review #1781057 is a subjective opinion of poster.
Location
Onalaska City, Wisconsin
Pros
  • Great customer service
  • Female dentist with long fluffy brunette hair
  • Nice place
Reason of review
Aspen guest password for internet
Preferred solution
Let us know guest password
New Reviewer

Not happy with dentures want new ones made

i have been going for over a year now and my dentures still dont fit, very pissed iam not and will not go with out dentures!They messed the first ones wrong second ones something was going on at that office sent this pair out to be made well of course they dont fit.The doctorsaid they would give money back so i can go some other place!No i want a set that fits its paid for and i want a new set!
View full review
1 comment
#1760433

You could keep going to Aspen for the next hundred years and you would not get a wearable denture from them. Recent dental graudates have made very few dentures in school, and don't have a clue when thrown into a seedy joint like A$pen with not enough time to treat patients.

If that were not bad enough, they are forced to use the crummiest labs around. There is not way they can do a good job.

Best to get any money back you can and go to a dentist who knows what he is doing. Don't even think of going to another corporate chop shop like Affordable Dentures or Coast Dental.

ID
#1676658 Review #1676658 is a subjective opinion of poster.
Location
Bloomington, Indiana
Product
Aspen Dental Dentures
Reason of review
Bad quality
New Reviewer

Horrible experience

6 months later with useless dentures and uncaring dentist. Would not even to truly attempt to fix the dentures so they fit. I finally had to use my own Dremel tool to try and adjust them myself, thus invalidating my plan. I had no choice since I couldn't get any help from the dentist.
View full review
ID
#1658425 Review #1658425 is a subjective opinion of poster.
Location
Peabody, Massachusetts
Product
Aspen Dental Dentures
Pros
  • Friendly staff on the first visit
Cons
  • Not fixing dentures so i could wear them
  • Unprofessional
  • Leaving with the same problem i went in with
Reason of review
Poor customer service
Preferred solution
Just educate the staff to listen to patients and not spend someone's 5 minute appointment discussing social life with each other. I have dentures I spent a small fortune on and cannot use

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article