Rating: 3 Stars Clear all filters (212 of 4002 reviews match)
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2.6
Details
Kat at the front desk is great at her job all over. I have a lot of Health Issues and they have always been very Accommodating and Caring. I am not good with names but the Doctor that pulled my teeth did a great job but one of my teeth was being a pill so i had to go...
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1 comment
Anonymous
#1762311

All this praise and you gave them a two star review?!?! You realize your praise will be counted as another complaint, as this is a consumer complaint forum?

Review
#1671741 Review #1671741 is a subjective opinion of poster.
Reason of review
Good customer service

Aspen Dental in Chicago, Illinois - Dentures

3.0
Details
I went to Aspen dental in highland Indiana on 9/28/19 got my dentures they were crooked way to big hurt my upper gums so i called 10/1/19 no answer finally someone answered that worked for customer service she tried calling still no answer mean while my mouth hurts she said she would send a message to the managers email and she would get back to me never did now today is 10/2/19 called again the receptionist answered and said i will let the manager know she will get back to today my experience with other dentist when you get your dentures they are right there to see if you have problems they were nowhere to be found the manager has yet to call me back
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1 comment
Anonymous
#1756726

They got your money. They don't want to call you back.

Any adjustments are no-charge visits that will not earn the dentist any commission.

Thus zero interest in making your comfortable. Why you paid big bucks for their Comfy-Junk dentures instead of going to a reputable dentist and having a really good set made for the same price is beyond my comprehension.

Review
#1670022 Review #1670022 is a subjective opinion of poster.
2.5
Details
First, I will note that the staff was very courteous and polite. Now, the bait and switch tactic. I went in for a teeth cleaning, only to find out later, from two separate dentist facilities in town, that I paid twice or may three times as much as I would have paid at...
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1 comment
Anonymous
#1750458

I can never understand why patients ask for advice from other people, than ignore their warnings and proceed to be shafted. Why did you ask for your friends' advice in the first place?????

People never save any money going to Aspen. They pay more.

Plus they often get their mouth butchered. Don't think any other corporate dental chains will be much better.

Review
#1657862 Review #1657862 is a subjective opinion of poster.
Pros
  • Very nice staff
Cons
  • Promised one product but then changed it the day of service
Reason of review
Not as described/ advertised
Loss
$340
Preferred solution
Deliver product or service ordered
Tags
  • Aspendental Aspen Dental

Aspen Dental in Lake City, Florida - Dentures

2.5
Details
I got an 8am appointment but, so did 4 other people.I got in around 9am. Overbooking... I was seen and sent out to talk to someone that told me my portion of my denture would be,, $1,949.. ?? Dentures don't even cost that much. I found them much cheaper and just as good elsewhere.. Rip off...
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1 comment
Anonymous
#1742974

You don't know what you are talking about. A good customized denture cost $1900 and more.

Trouble is, no matter how much you pay for dentures at a Aspen Dental chop shop, they will be cheaply made and won't fit. It is pretty much old news that they triple book the young dentists who work there. Right out of school, they are not fast enough to treat 1 patient at a time, much less 3.

So they work on the patient with the most profitable procedure. Just like you would fleece the sheep with the most wool if you did not have time to fleece them all.

Review
#1644251 Review #1644251 is a subjective opinion of poster.
Pros
  • Took their time with me
Reason of review
Pricing issue
Tags
  • unclear on what they charge
  • Trying To Rip People Off

Aspen Dental in Stuart, Florida - Denture's

3.3
Details
I purchased denture's up and down well I went to pick them up they were really loose they sized them 2 or 3 times so the doctor said to me your not bitting down right so then he puts the tops in mouth and the bottom I couldn't talk because they were so loose I didn't say anything I left and went to the store for fixadent 3 years ago and I haven't went back because of how I was treated
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1 comment
Anonymous
#1741714

You did not "purchase" dentures like you purchase a shirt off a rack at Kohl's. You had them custom fabricated at one of the worst corporate dental chains in America.

Once they got your money, they won't give it back. Especially not 3 years later.

For goodness sake, go to a regular independent dentist next time. Don't even think of going to another fleabag outfit like Affordable Dentures or Coast.

Review
#1642180 Review #1642180 is a subjective opinion of poster.
Reason of review
Bad quality
2.8
Details
Aspen Dental - Wrong denture,s
Aspen Dental - Wrong denture,s
Aspen Dental - Wrong denture,s
Aspen Dental - Wrong denture,s

Update by user Aug 31

the original price and I ask them a price be complete for everything and ask them for the BEST SET of DENTRUES they have and was told $8000.00 for which I had to borrow and paid them in full and I,m still paying. Then after the first visit I was then charged and this...

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2 comments
Anonymous
#1739909

Same story time after time: Patient goes to Aspen Dental Crime Syndicate or another sleazy joint like Affordable Dentures hoping to save money. Young dentists working there take well-known short cuts, use cheap supplies, use cheap horrible dental lab, and fabricate sloppy dentures that patient cannot wear.

Patient gets mad. After a few tries of improving dentures, dentist gives up. Patient requests a refund but sleazy corporate clinic refuses all refund requests. So patient has to go to a competent dentist- what they should have done to start with- and have good dentures made over and pay for it out of pocket.

Will patients ever learn their lesson? No, I have seen the same thing happening for the 40 years I have been practicing dentistry. There is a sucker-cheapskate born every minute. Incidentally, cancer therapy doesn't do a thing bad to teeth.

Sometimes it makes the mouth dry a bit, which makes caries more probable. Guess what?

A dry mouth without enough saliva also makes it hard to wear dentures. You would have been better to keep your teeth and wear a custom tray filled with fluoride every night.

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Review
#1638232 Review #1638232 is a subjective opinion of poster.
Pros
  • Dr hygienist and manger are professional
  • Look of the office
  • Staff was fine
Cons
  • Costs
  • Suprise payment when i went for my final partial
  • Cant eat or talk
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Unwanted Add-ons
  • Bad Dental Work
  • Bad Aspen Dental Dentures
2.7
Details
If you need dentures do NOT go to Aspen Dental of Crestview Florida go anywhere else! The staff and doctors have been nice but I question their professional ability to get anything right not their personality. The dental part has gone as well as expected. The denture...
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1 comment
Anonymous
#1739095

Worst way to pick a dentist: from TV ads. Next worst way to pick a dentist: from an insurance list.

Only crooks and incompetent dentists sign up to be prostituting providers for some of these low-paying plans. So how much money did you save going to a dentist on the list? How much is your time worth? We plead with patients not to extract all their teeth because so many have trouble with complete dentures.

They don't listen. Then they go to shysters like the ones you went to. Most of the time the problems are never resolved, and they have to pay a competent dentist to redo their dentures totally out-of-pocket. This is probably what will happen to you.

Advice: Drop your cheesy dental plan. It is a waste of money.

Review
#1636381 Review #1636381 is a subjective opinion of poster.
Pros
  • Staff were friendly enough
Cons
  • Do not have the ability to make useable dentures
Reason of review
Bad quality

Aspen Dental in Sterling Heights, Michigan - Front tooth, omg

2.5
Details
Lost front tooth root due to aspen not understanding the temp crown was too big too. This stretched gums to point of terrible pain. Gave me my money back. Had to get tooth root pulled. Now need 6500 for implant. On disability will never have that kind of funds for someone else s mistake. Please add me to class action lawsuit, just need tooth fixed...thanks kindly...
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4 comments
ColossalTiger573
#1739470

Well, they did this to me for 8 crowns when I needed 9 Now I have gum and bone issues Out 15,000 and need 26,000 to correct my problems Unbelievable Honestly They got me GOOD I have pictures Look for my post. It is crazy how they take our money but leave us worse off.

Anonymous
#1740916
@ColossalTiger573

The only thing Aspen does extremely well is empty patient bank accounts and put them deep in debt.

Anonymous
#1738502

$6500 is high for an implant and implant crown, unless exotic grafting procedures are required. Around here in Topeka it would be $5000 max. Don't see how an oversized temporary could cause tooth loss unless the tooth was very loose to start with.

Anonymous
#1753127
@Anonymous

Nothing wrong with tooth root. Gum stretched with big temp crown, was in severe pain for many weeks.

So tooth was removed due to damage to gum. I have photos. Was throwing up daily from the pain. I hardly leave the house anymore.That's the going rate for implant with bone grafting where I live.

I have to be put to sleep due to fear of all dentistry now. (extra funds)Nobody will go to the dentist in my family anymore when they see me in depression and crying myself to sleep.

I'll never be the same, I dont want profit 4 pain and suffering just tooth back. Dentistry is a broken system....all about profit, dont care if they help or not, just about the bucks....

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Review
#1635490 Review #1635490 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$7
Preferred solution
Implant
3.0
Details
paid over $5000 for upper denture/ lower bridge. after two years the lower broke at where metal meets tooth. went to aspen. was told no longer warranty. was told i probably "broke" them (did not, simply picked them out of holder) seems to me the "joint" was a weak...
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2 comments
Anonymous
#1735305

It is what aspen dental is known for. Aspen dental = big $$$$$ ripoff.

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Review
#1616871 Review #1616871 is a subjective opinion of poster.
Pros
  • Availability
Cons
  • Churning of patients for more revenue
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Deliver product or service ordered
Tags
  • Unhappy Bridge Quality durability

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts

Latest Question

Aspen Dental Questions
3.0
Details
In May 2018 I paid in advance for dental work and a maintenance program that allowed for two cleanings. I had the first cleaning done in May 2018. I had other work done, but when second cleaning was due I was sick and had to reschedule. On my appointment day I arrived...
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2 comments
Anonymous
#1716264

What a dinky dental office. Did they offer free oil changes too? Aspen is always trying to sell any scam in any way they can think of.

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Review
#1585681 Review #1585681 is a subjective opinion of poster.
Pros
  • Dentist and assistents
Cons
  • Management
Reason of review
Poor customer service
Preferred solution
Correct the billing to show errors.