Resolved: Aspen Dental - Front desk Coordinators
- Dr hygienist and manger are professional
- Front patient coordinators are unprofessiona
Update by user Aug 27
I filed a complaint with the Better Business Bureau on 07/27/19 about Aspen Dental. Within 2 days I got a call from the local office from a woman saying she was new to the office and could not explain why I had to go through what I did. She apologized and told me she...
- Poor customer service and insurance filing
Resolved: Aspen Dental in Tanner-Williams, Alabama - Refusal to honor warranty and poor repair of denture
Update by user Aug 07
We decided it was not worth the trouble to follow up any further. Just will be sure people we kow will be forewarned. Thanks
Original review posted by user Jul 08I took my upper pate to Aspen Dental Office located at 7765 Airport Blvd, Mobile Al.on Monday June 10th to have it repaired. They provided the service and charged me $148.00. On July 7th The plate broke again. I took the plate back again to Aspen.The clerk first told me it would be $78.00, and it would not be covered by warranty, though it had not been 30 days. She then said the Technician(?) said they didn't want to fix it. Went to another dentist, who did the repair properly. He said the the Aspen Tech used superglue instead of properly repair with Dental materials. The clerk today was not rude but was very cold. I feel the price we paid at Aspen should be refunded as the repair didn't last a month.
- Poor managment and cs
- Overall negative feeling
Update by user Jul 05
The dentist was very nice about the whole problem I was having he made everything right
Original review posted by user Jun 14Well my initial appointment I was horrified the entire visit I cried screamed and was in pain I had partials made and they have broke twice in 2 weeks I’m also missing bone I do not...
Resolved: Aspen Dental in North Myrtle Beach, South Carolina - They do not provide the service as advertised.
Update by user Feb 10
They contacted me and canceled the invoice they had been billing me for five months. They also explained that the reason they did not clean my teeth is that my insurance carrier said they would pay for the cleaning only if my teeth were all in good shape.
That was not possible without me paying $8,000.00 for total bridge work. So I canceled my dental plan with Physicians Mutual which is another pissed off issue. DO NOT EVER USE PHYSICIANS MUTUAL for a dental plan. I now have HUMANA for prescriptions, vision and dental.
No deductible, and most of all, IT IS FREE. Thanks for helping me resolve this issue with Aspen.
Original review posted by user Jan 11Listen to their automatic voice message. Notice they guarantee the price quoted is the price you pay. That is a lie. I went to the North Myrtle Beach location to have some troublesome teeth pulled and a partial bridge. My insurance also included a complete cleaning. My first visit they quoted me over $8,000.00 for all of the work I needed. After waiting a year for my insurance to kick in, I returned to have my teeth extracted, cleaning and a partial bridge. The total cost THEY quoted was around $900.00 for the work done after insurance. I paid it. Yet they NEVER CLEANED MY TEETH. Then, to my amazement, I got another bill for $129.00 as the balance due. 1. My bridge does not fit properly although I returned to have it adjusted. I have only worn it for a total of four days in the past seven months. 2. The amount they quoted, showed me before and after the work was completed, and I paid was evidently NOT the final price. I have contacted them and no one is ever available to discuss the matter with me and they hung up on me. I will never return to them under ANY circumstances. They are, bottom line, incompetent, although the dentist who actually worked on my teeth seemed to be OK. But, she evidently wasn't in charge of handling the business aspect of my experience. You may call me for specifics. John Fullagar 832 280-8378. email@example.com
Resolved: Aspen Dental in Eau Claire, Wisconsin - Put sealants on my Daughter's teeth without my authorization
Update by user Jan 20
The Eau Claire, WI Aspen Dental office did pay for my Daughter's unauthorized sealants. I paid for the rest of the bill.
Original review posted by user Dec 19, 2018I have been dealing with the Eau Claire, WI Aspen Dental for over a year and a half now. My Daughter went in for a yearly cleaning and check. I was in the waiting room. The Dentist went ahead without consulting Me and replaced all of her sealants. I ended up with a whooping bill of almost $1,000.00. I complained to the local office and the office manager said that I shouldn't have to pay for the sealants that were not authorized by Me. We decided to have them pick up those charges and I would pay the rest of the bill. I have no dental insurance. The bill was to be mailed to New York; so I told them that I would mail the check as soon as I saw the credit from them on my account. I have been checking and calling. No CREDIT from Aspen Dental on my account. The office manager is Eau Claire even told me not to mail the check until I saw the credit to my account. Today I looked still no credit to my account and now the bill has increased from $732.00 to now a balance due of $889.00. I am SO frustrated with this Company that I could scream!! I have tried to be fair; but I don't trust this Company at all. I think that the next time I am in Eau Claire, I will pay what I was supposed to pay in person and they can give me a receipt that shows I paid MY PART IN FULL. If they go after Me for the rest, I will consult an attorney. I hate this Company and will bad-mouth it to EVERYONE! Liars and scammers!!
Resolved: Aspen Dental in Joliet, Illinois - Dentures unable to keep in so painful
Update by user Dec 05, 2018
not resolved yet still pending
Original review posted by user Dec 01, 2018This has been going on for almost a year I keep gong back and always leave still in pain and on the fifth doctor so far. The dr now tells me flat out she will not remake them so they fit and do not hurt. She has said that every time I go in to have an ajustment. The dentures are too painful to wear
Resolved: Aspen Dental - Improper charges for treatment kept in computer system
Update by user Sep 18, 2018
After my insurance company talked to Aspen, telling them to stop sending me bills, I waited about 6 more weeks and have not received any more bills, so I declare this matter RESOLVED. There are some who prowl this site looking for more ways to bash Aspen, and appear to be dentists themselves, trying to sell their own services, who will be VERY UPSET that anything with Aspen got resolved. Actually nothing from this website helped me to get it resolved, but it was informative to read other complaints.
Update by user Aug 13, 2018
POSITIVE UPDATE: I complained about my Aspen billing issue to my insurance company, that Aspen was not living by their contract with Delta. I did learn that the company does not see the additional bills that Aspen was sending me, so I had to tell them what Aspen was doing.
They only get the initial claim, which Delta told me they paid, and Aspen had cashed their check, so any additional billings were above and beyond what was covered under the plan. Anyway, Delta called Aspen while I was on hold, and informed them that Aspen had received all they were going to get.
Aspen in turn told Delta that the bills to me would stop. So before I declare "RESOLVED" I have to wait another month to see if further bills come.
Update by user Aug 12, 2018
my office location is Vero Beach, FL. the account number on my bill is 8452206
Original review posted by user Aug 12, 2018D4910 is the code for periodontal maintenance. My Insurance Company, Delta USA, has two prices for that code. One is $45 if you go 6+ months between visits, or $55 if it is less than 6 months. I went for a cleaning in March and June. In June they wanted to bill me what they had in the computer which was $144, but when we looked at my plan documents we were able to agree in the office what I should pay, $55. However, the computer was never updated to show the correct amount and for past two months they have been trying to collect another $89 from me. I have talked to my local office a few times, I wrote a letter to the corporate office, still no correction has been made.
Resolved: Aspen Dental in Grand Forks, North Dakota - Denture debacle - Horrible treatment
Update by user Jul 11, 2018
Transferred to another office, assigned a dentist dedicated to resolving all of my issues and paying for my gas to go to the new office to finish out my treatment.
Original review posted by user Jul 09, 2018I had full extractions, I asked for antibiotics before we got started, nope, ok I figured they would at extraction day, nope, had last two extracted next day, and I demanded antibiotics, I told them I was full of infection, and being "professionals," they know I was full of infection. Still nope. A few hours after I was sent home, I spiked over 103 temp and wife rushed me to ER where I was immediate admitted, and put on IV antibiotics 24/7 for a week, I was so sick I dont even remember the first few days. After a week, I finally broke my fever and my bed was soaked. after 24 hours they let me go home, on oral penicillin. I took that twice a day for another week and a half. All of which could have been avoided. When I was admitted they took out my immediate dentures, and I was not allowed to wear them, so when I was back on my feet I went in to have them remade, instead she just hacked at them, and cut out big chunks of them, I can't even put them in my mouth anymore. I paid CASH not check money order or credit card I paid CASH up front for the best of what they offered, I was treated like a dog, and THEY KEPT ALL OF MY MONEY!!! They wont return any of my money, not even for the dentures they havent even made yet, they wont return calls, respond to emails, letters from my lawyer, nothing! I just got put in the hospital and screwed! Do you know how much this has cost me now? And I still have NO TEETH!!!
Resolved: Don't go to Aspen Dental
Update by user Jun 24, 2018
The best dentist to go to in Anniston Alabama is Dr. Price @ 3310 Henry Road.
256-238-1121. You'll be very happy with him.
Update by user Jun 24, 2018
I also had 50 visits from January 2017 to June 2018.
Update by user Jun 24, 2018
If you don't call the main office in New York you'll just be wasting your time and money.
Update by user Jun 24, 2018
I did get my refund of which they had my money since last January of 2017. I am supposed to get another $108.00 back.
They said they are waiting for insurance to decline payment.
I will call on Monday to see where that part of money is. June 25th 2018.
Original review posted by user Jun 24, 2018I had my top teeth pulled and got my immediate dentures back in January of 2017. Was told there was nothing wrong with my bottom teeth after many visits i finall got my bottom teeth pulled got my immediate dentures had nothing but problems and couldn't even wear my bottom teeth finally got my permanent dentures in April 17 months after wearing my immediate dentures was back there every week for adjustments. Finally was told there was nothing more they could do for me to be satisfied. So i was very lucky to get a refund back after them hold on to my money sunce January of last year. I went to a different dentist in Anniston, Al the cost was a little bit more but got them in 2 days what a difference. The dentist I went to in Anniston was Dr. Price. Got the best they had to offer. Very satisfying and what a beautiful fit, just like a glove. Dr. Price worked with me with impressions to wax fit and through the whole process. He is located on 3319 Henry Road. What a difference it made to have the dentist do all of the work. He has a lab upstairs in his office. Please don't waste your money @ Aspen Dental. They have a very fast turn over of techs and employees don't know what they are doing. The dentist doesn't even do the impressions. Sorry but Aspen Dental is a rip off.
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