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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Went in for an extraction pf my bottom left molar. They numbed it, but I could still feel everything with that tooth. So they gave me more numbing medicine, and I could still feel intense pain. I heard a crack and a jolt of pain seared through my body and I nearly lept out of the chair. They stopped the procedure and scheduled me to have the tooth extracted under sedation in two weeks. I was in so much pain at this point, and no one seemed to care. So I immediately went to have an emergency extraction at another place. Aspen dental is a large corporation with thousands of patients. They will do just fine financially without me and my familu as their patients, so it doesnt matter to them if they hurt me. They have a team of well funded lawyers to protect them from accountability, so its really not a suprise this happened to me. But I just want to let everyone know Aspen Dental is horrible. If you are thinking of going there, you should absolutely reconsider.
I went to the Aspen Dental Office on Blanding Blvd Jacksonville, FL. and had four implants and a plate made for my upper mouth. The cost was over $12,000.00. I told them I wanted the plate made with teeth that I could see when I open my mouth. After the implants healed the plate was made. I looked at it and the teeth looked normal size and the dentist put the plate in my mouth and if fit perfectly. HERE IS THE PROBLEM, when I went home and looked in the mirror I could not see my teeth. It took me awhile to figure out what was wrong. The cavity where my gums fit on the plate is about half a tooth down behind the teeth on the plate. In other words if your front teeth were removed and glued back onto your gums with only half the tooth below your gums, that is what I look like.I was scheduled for eye surgery in both eyes and could not return to the dental office immediately. When I was able to make an appointment to return and explain what was wrong they wanted to charge me over $1900.00 to make another set of teeth. All though there were signs around the lobby saying if you are not satisfied with your dentures we will remake them.Yegar L. Latham 904-584-4342
I don't believe I have enough room on here to tell you everything that I have gone through...from paying $7,000 plus to have new comfortfit dentures made and implants in my lower denture to still waiting for the rest of the hardware to be delivered so that we can wrap up. I went on 6/12/18 to have them done and was told that the other office where I started all of this had not noted what size implant they had put in (that is another horrible story) so they would order what they needed and put a rush on it...well it has been 19 days and I still don't have it done. I feel I have been lied to numerous times. I have called and ask the manager or the assistant that was helping me to call me and they don't do it. I finally got in touch with the manager and he told me he would contact me at they end of the day to let me know what was going on...again...didn't happen. The last call said they didn't get everything they needed and would call when they got it. Not holding my breath! I will certainly tell anyone I can that they should not use Aspen Dental. I feel like I have thrown $7,000 down the drain! My name is Vicky Land and the 2 offices I have used are in OKC on Memorial and Stillwater, OK. What a rip off!!!
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS

Update by user Nov 01, 2014

First Page @ 2:09 am

Second Page @ 2:13 am

Third Page @ 3:02 am

Fourth and Final Page call center tried the Doctor on call directly @ 4:00 am Saturday, November 1st and there was no answer.

She then informed me that theres was no longer anything she could do for me my optio...

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106 comments
Anonymous
#1735236

Another victim customer bites the dust. Just another person wasted!

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Review
#552902 Review #552902 is a subjective opinion of poster.
Pros
  • Holly
Cons
  • Being lied to
  • Left with a serious infection
  • Not getting appropriate medication
Reason of review
medical neglect
Preferred solution
Full refund
Even though my husband is please with his LOWER dentures, we were totally suckered into paying over $6,000 for them. Because he really needed them, we were enticed into financing $2,500 after a down-payment of over $400. Because of his physical and mental state at the...
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131 comments
Anonymous
#1743433

My husband needed dental work that they totaled at $4000 so we agreed to financing but only for the procedures as they were done. Turns out that's not how Aspen Dental rolls.

They charged for the procedure, plus the next one they wanted to schedule him for. When we disputed this and they dragged their feet, Comenity contacted me about being in default and that the total balance we owed was due. Several months and a completed payment plan later, I get a statement that I still owe $150 with $67 in fees.

DO NOT USE ASPEN DENTAL OR COMENITY CAPITAL BANK!!! They just want to con you out of your money and treat you like an idiot.

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Review
#825969 Review #825969 is a subjective opinion of poster.
Cons
  • Not explaining fully disclosing rules of financing
Reason of review
Financing/interest charged
Loss
$1300
As a self-employed 45 yr old with really good teeth and no health or dental insurance, I neglected visiting the dentist for 15 or so years. I had chipped a front tooth several years ago and had since developed a cavity which was causing discoloration, I also was aware...
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58 comments
Anonymous
#1745230

Thank you guys for warning me about Aspen dental. I was thinking about making an appointment there because of the tv commercials and because they are so close by.

Again, thanks. I dodged a bullet.

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Review
#330407 Review #330407 is a subjective opinion of poster.
Resolved Featured
Aspen Dental - Nightmare!  Mouth full of wrongly implanted micro implants and more

Update by user Jan 07, 2015

Its been a while since I updated so here I am! Still without dentures, still having pain.

I had the micro implants removed by a very reputable dentist.

I have moved forward with my lawsuit and am waiting to hear back from the Aspen Dental lawyers.

I had also f...

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27 comments
Anonymous
#1518434

What was your outcome?

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Review
#453999 Review #453999 is a subjective opinion of poster.
Loss
$12000
Tags
  • dental haverhill mass
  • dentist haverhill ma
  • dental haverhill massachusetts
  • aspen dental haverhill
If you have been a patient of Aspen Dental and you believe that you have received unacceptable dental care resulting in: - Physical injury associated with the dental care provided - Unnecessary, excessive or questionable dental treatment - Poorly fitting or...
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223 comments
HolisticLabradoodle
#1739172

Going thru issues with Aspen now. Had my teeth pulled at the Gallatin,TN.

office. Temp dentures were way too big and never fit right. Now after 8 months with no teeth, they tell me I need to see an oral surgeon to get my gums reshaped and bone removed at a costs of 10,000.00. Asked abt them covering the cost no calls back.

Surgery is supposed to be done 9-12-2019. What a nightmare. Have lost over 26lbs and now down to 100lbs. trying to eat without teeth.

All the reviews were 100% for the Gallatin office that's why Iused them. The last 3 visits my dentist wasn't even there. I find out that he is a traveling dentist. Checked up on the ADA site, neither are members.

The other Dentist was wrote up by the State of TN. for not continuing her education credits and turning them in as required to practice.

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Review
#191707 Review #191707 is a subjective opinion of poster.
Featured
1.2
Details
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures
Aspen Dental: history of bad dentures

Update by user Jan 08, 2018

APPT#5Went to appt #5 to get the dentures RE-Made!. The gentleman technician was very thorough in his evaluation and Had a "waxed" trial set up by that afternoon, of course, AGAIN, I had 3 HOURS of waiting and starving, unfortunately it was right at lunch time,and...

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18 comments
Yamadog
#1402258

I agree this is not a simple process but as UCLA Prof stated , they should have cast the implants INTO the denture base. (I have had a few dentures over the years, and I agree this IS the way it is usually done) These are the worst impressions I have ever seen!

As you see (in the photos) they are not even close to the Original, I wear now.

Not to mention the "branding" with your name on the inside of your mouth? I have NEVER seen that before.

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Review
#1144306 Review #1144306 is a subjective opinion of poster.
Pros
  • At first they were nice
  • Until the dentures arrived 15 days later
Cons
  • Injured gums trying to force fit these ill made dentures
Reason of review
Bad quality
Loss
$2500
Preferred solution
Full refund
Tags
  • Worst Made Dentures Ever
I am an extremely dissatisfied "patient" of Aspend dental. After reading through hundreds of complaints which echo mine, I am going to make it my mission to bring their fraudulent and unethical practices to light and bring them down. Anyone with ANY inside info or...
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254 comments
Anonymous
#1717074

Agree!

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Review
#155626 Review #155626 is a subjective opinion of poster.
They put novacain around my anus. Then pulled the tooth it didn't numb my mouth my butt was asleep for weeks.
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15 comments
Anonymous
#1686872

Aspen dental made a denture for me. It popped loose when I was eating and swallowed it. It got lodged in my anus and they had to go digging for it.

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Review
#505986 Review #505986 is a subjective opinion of poster.
2.4
Details
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One
Aspen Dental - Exchanged a Painful Crown For Another One

Update by user Jul 20, 2018

This is what was sent to me on Yelp but, I didn't respond. I'm still debating whether to or just go to a lawyer to see what can be done...

Comment from S S.

of Aspen Dental Business Owner 7/2/2018 • I’m sorry to hear about your experience. If you would like to discuss...

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1 comment
Anonymous
#1480888

Hate to tell you, but there is a snowball's chance in Hades that an A$pen serf-dentist will return your call at 3 in the morning. Usually A$pen executives don't trusts dentists to have the keys to the office and the alarm code. So even if they wanted to treat you in the middle of the night, they could not.Now that you have been fleeced by a corporate chain dental clinic, don't you think it is time to find a reputable, honest independent dentist for your future care?

Review
#1253978 Review #1253978 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts

Latest Question

Aspen Dental Questions
2.8
Details
Aspen Dental - Wrong denture,s
Aspen Dental - Wrong denture,s
Aspen Dental - Wrong denture,s
Aspen Dental - Wrong denture,s

Update by user Aug 31

the original price and I ask them a price be complete for everything and ask them for the BEST SET of DENTRUES they have and was told $8000.00 for which I had to borrow and paid them in full and I,m still paying. Then after the first visit I was then charged and this...

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2 comments
Anonymous
#1739909

Same story time after time: Patient goes to Aspen Dental Crime Syndicate or another sleazy joint like Affordable Dentures hoping to save money. Young dentists working there take well-known short cuts, use cheap supplies, use cheap horrible dental lab, and fabricate sloppy dentures that patient cannot wear.

Patient gets mad. After a few tries of improving dentures, dentist gives up. Patient requests a refund but sleazy corporate clinic refuses all refund requests. So patient has to go to a competent dentist- what they should have done to start with- and have good dentures made over and pay for it out of pocket.

Will patients ever learn their lesson? No, I have seen the same thing happening for the 40 years I have been practicing dentistry. There is a sucker-cheapskate born every minute. Incidentally, cancer therapy doesn't do a thing bad to teeth.

Sometimes it makes the mouth dry a bit, which makes caries more probable. Guess what?

A dry mouth without enough saliva also makes it hard to wear dentures. You would have been better to keep your teeth and wear a custom tray filled with fluoride every night.

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Review
#1638232 Review #1638232 is a subjective opinion of poster.
Pros
  • Staff was fine
  • Look of the office
  • Dr hygienist and manger are professional
Cons
  • Liars about theyre products
  • Leaving with the same problem i went in with
  • Costs
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Unwanted Add-ons
  • Bad Dental Work
  • Bad Aspen Dental Dentures