Aspen Dental Reviews

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I have been dealing with getting partials since Jan 13 2020 and still are unable to wear the temporary partials but still need to pay for them. I had numerous appointments were I missed a whole day of work or a partial day of work on...
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11 comments
#2090998

We are currently being treated the exact way. Aspen Dental is the most unprofessional organization I've ever dealt with.

They are interested in revenue and revenue alone and have no concept of professionalism, truthfulness or good client relations. Should you complain, you are ignored, avoided and underhandedly "punished" by super long hold times on phone, cold shoulder and blatant rudeness.

Wait times in lobby are unacceptable and ridiculously long due to the focus on new revenue - booking yet more patients at existing patients expense. I regret not having read these other hundreds of complaints before commiting to these heartless fraudsters.

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ID
#1975990 Review #1975990 is a subjective opinion of poster.
Location
Sun City Center, Florida
Service
Aspen Dental Dental Service
Preferred solution
Full refund
Most helpful review
New Reviewer
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Update by user Nov 01, 2014

First Page @ 2:09 am

Second Page @ 2:13 am

Third Page @ 3:02 am

Fourth and Final Page call center tried the Doctor on call directly @ 4:00 am Saturday, November 1st and there was no answer.

She then informed me that theres was no longer anything she could do for me my optio...

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130 comments
#2035296

They shouldn't have even pulled his tooth while it was infected! He should have been given antibiotics first, then had the tooth pulled the next week when the infection was gone.!! Sounds like negligence to me.

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ID
#552902 Review #552902 is a subjective opinion of poster.
Location
Goshen, Indiana
Service
Aspen Dental Tooth Extraction
Pros
  • Holly
Cons
  • Being lied to
  • Not getting appropriate medication
  • Left with a serious infection
Reason of review
medical neglect
Preferred solution
Full refund
New Reviewer
Update by user Nov 29, 2021

Not solved

Original review updated by user Nov 29, 2021
Aspen Dental in Melrose Park, IL.60160 phone # 708- 316-**** is not verifying the check number of my refund check in the amount of $1,435.65. The check was sent on Nov. 29, 2021, Monday. This check was sent from headquarters from New York, but they do not...
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ID
#3108481 Review #3108481 is a subjective opinion of poster.
Location
Melrose Park, Illinois
Service
Aspen Dental Dental Service
Pros
  • Staff is friendly
  • Talked nice
Cons
  • Refunding money in checks that can not be cashed
Loss
$1435
Preferred solution
Full refund

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Complain

I needs my full mouth X-ray and my husband emailed to my email because we will be out of state for few months. I have been asking for that for 3 weeks with no response. I was not treated fair by the manager.
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ID
#3107401 Review #3107401 is a subjective opinion of poster.
Location
Florence, Massachusetts
Preferred solution
Deliver product or service ordered

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New Reviewer

Lied too

Sold warranty and will not honor what was told to sell us dentures. Trying to tell us they did not tell us that and we should have read what was on folder that we were never given

User's recommendation: Be wary if them.

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ID
#3102122 Review #3102122 is a subjective opinion of poster.
Location
Danville, Illinois
Cons
  • Want to sell more product
Loss
$7000
Preferred solution
Let the company propose a solution

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New Reviewer

Very poor service people need to check into the warranty

This just corporate dental care more money I am now worried I didn't need my teeth removed. I went back with a problem and they wanted to charge more. I had already spent $7000.00 Beware, this just another business and how much they can get you to spend. CHECK WITH A REAL DENTIST
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ID
#3102087 Review #3102087 is a subjective opinion of poster.
Location
Champaign, Illinois

Very Unprofessional

This company is very unprofessional. I visited Aspen Dental in Bridgeton, Missouri recently. Not only do the front desk personnel discuss your financial obligations openly in front of anyone and everyone in their small waiting room, but they put their customers on FULL BLAST, i.e., EVERYONE in the waiting room can clearly hear the personal business of the customer. This is totally and completely unprofessional, and I do not recommend this company to anyone. Do yourself a favor and steer clear of Aspen Dental and go to some other place where they value their customers.

User's recommendation: BEWARE OF ASPEN DENTAL.

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ID
#3099817 Review #3099817 is a subjective opinion of poster.
Location
Saint Louis, Missouri
I went to aspen dental and was told to fix my teeth it would be almost 11,000$ which I could except but when I was told that they would be giving me a treatment thst made there job easier by being prescribed a prescription thst made there job easier to clean my teeth....
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ID
#3098740 Review #3098740 is a subjective opinion of poster.
Cons
  • Just want my teeth jts been 8 months if i wait tondec
New Reviewer

The whole experience.

My first time I felt like I was important to them but after that I got canceled appointment calls customer service went down hill but pricing was not great still unabled to fix my problem
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ID
#3098500 Review #3098500 is a subjective opinion of poster.
Location
Leander, Texas
Pros
  • Your first visit
Cons
  • Scammers and over priced
  • Amount of mistakes made
  • Work that was done
Preferred solution
Let the company propose a solution
New Reviewer

Dentures from Corpus Christi offie

Ive spent over 6 grand for a smile in past year and half and I still cant get the bottom dentures to be fixed right. Ive called and if they answer your put on hold for ever or they just hang up. Im just about to express my feelings with THE BBB. and start there. All I want is to I quess to screw my bottoms down

User's recommendation: No one at this moment.

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ID
#3098424 Review #3098424 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • First visit was comforting after that i felt like a nuisance
Cons
  • Misinformation was rampant and very crude money scheming tactics
Preferred solution
Let the company propose a solution
New Reviewer

I'm owed money

I had been to one of the aspen dental locations in Washington pa 15301 on Washington rd. I started my plan for the work I needed it was gonna be roughly over $1000. So we got a loan fortiva. I have insurance as well: my next visit i went and told the lady working the front that my insurance has changed. She proceeded to tell me it did not. A month later I got a bill from you guys. Not worried about that, Im worried about this loan Ive been paying on for nothing. I did no work with you guys and I do not plan on it after that situation. I would like you guys to give Back the loan to Fortiva so I can then be credit back all the money I have already paid on this loan. Thank you.

User's recommendation: Go for it.

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ID
#3095019 Review #3095019 is a subjective opinion of poster.
Location
South Strabane, Pennsylvania
Loss
$1200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bad customer service

I have requested my ex-ray be emailed to me, 3 times. The first time she said she would send it after our conversation but I didnt receive. The following day I called, was on hold 20 minutes before I hung up. Called back immediately to be sent to voice mail. I left a message for my request. Still have not received my ex-rays
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ID
#3094399 Review #3094399 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Preferred solution
My ex-ray
I would never recommend this place to anyone, I have never felt so frustrated and robbed. Three weeks ago I had an emergency due to a very strong pain in a tooth that extended through my jaw, my head and ear, when I looked online for an emergency dentist all I could...
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1 comment
#2095619

The moral of your story is to have a trustworthy and competent dentist you use on a regular basis, NOT JUST WHEN YOU HAVE A TOOTHACHE. If you are a regular patient of such a dentist, he or she will help you out if you get in trouble in an inopportune moment.

I will be honest with you. I have been in private practice a long time. Toothache patients who only come in for emergency are a dime a dozen. They never make good patients.

Nobody wants to go out of their way to help these irresponsible people. That being said, even if you go to a slimy outfit like A$pen on a regular basis, they won't go out of their way to help you in an emergency.

ID
#3084419 Review #3084419 is a subjective opinion of poster.
Location
Saint Louis, Missouri
My husband has been into the St. Josep,MO office NUMEROUS times to get his Dentures adjusted. He is not able to eat drink or TALK without them falling out of his mouth. He is very UNHAPPY with the last visit the dentist told him he needs surgery to cut the roof of his...
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1 comment
#2095640

Sorry but patients with Tardive Dyskinesia can rarely wear lower dentures, as their tongue moves around too much. Four implants to hold the lower in would be the only hope. Don't even think that a sleazy outfit like Aspen could even begin to do a project like that.

ID
#3062319 Review #3062319 is a subjective opinion of poster.
Location
Chicago, Illinois
I called to make an appointment. Lost a filling and wasn't in pain. Asked if I could just come in and get a filling because I was in Florida, and I'm from New York. The answer was yes. I went to the appointment and WHAT A SCAM. First they have you fill out all this...
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ID
#3061047 Review #3061047 is a subjective opinion of poster.
Location
North Port, Florida
New Reviewer

Need to speak with my prescriptions

Walmart fax machine was not working yesterday and I need my medication because my tooth is really infected so I was reaching out to you guys to see if theres anyway you guys could help me since the store in Joplin is close
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ID
#3060450 Review #3060450 is a subjective opinion of poster.
Location
Indianapolis, Indiana
I have given great reviews for some of the Aspen Dentals I have been to. Aspen Dental in Vaisaila, California was amazing. The doctor was caring and wanted to help me. But I went to the Evansville, IN office and was treated unprofessionally. The owner states he is the...
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ID
#3051862 Review #3051862 is a subjective opinion of poster.
Location
Ashburn, Virginia

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