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Pissed Consumer Interviews ?

I went to the Aspen Dental Office on Blanding Blvd Jacksonville, FL. and had four implants and a plate made for my upper mouth. The cost was over $12,000.00. I told them I wanted the plate made with teeth that I could see when I open my mouth. After the implants healed the plate was made. I looked at it and the teeth looked normal size and the dentist put the plate in my mouth and if fit perfectly. HERE IS THE PROBLEM, when I went home and looked in the mirror I could not see my teeth. It took me awhile to figure out what was wrong. The cavity where my gums fit on the plate is about half a tooth down behind the teeth on the plate. In other words if your front teeth were removed and glued back onto your gums with only half the tooth below your gums, that is what I look like.I was scheduled for eye surgery in both eyes and could not return to the dental office immediately. When I was able to make an appointment to return and explain what was wrong they wanted to charge me over $1900.00 to make another set of teeth. All though there were signs around the lobby saying if you are not satisfied with your dentures we will remake them.Yegar L. Latham 904-584-4342
I don't believe I have enough room on here to tell you everything that I have gone through...from paying $7,000 plus to have new comfortfit dentures made and implants in my lower denture to still waiting for the rest of the hardware to be delivered so that we can wrap up. I went on 6/12/18 to have them done and was told that the other office where I started all of this had not noted what size implant they had put in (that is another horrible story) so they would order what they needed and put a rush on it...well it has been 19 days and I still don't have it done. I feel I have been lied to numerous times. I have called and ask the manager or the assistant that was helping me to call me and they don't do it. I finally got in touch with the manager and he told me he would contact me at they end of the day to let me know what was going on...again...didn't happen. The last call said they didn't get everything they needed and would call when they got it. Not holding my breath! I will certainly tell anyone I can that they should not use Aspen Dental. I feel like I have thrown $7,000 down the drain! My name is Vicky Land and the 2 offices I have used are in OKC on Memorial and Stillwater, OK. What a rip off!!!
Most Helpful
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
My husband called me on his lunch break and asked me to make him an appointment to have a tooth pulled. I called and he had his tooth pulled @ 3:00 on Thursday October 30, 2014. The doctor told him that since the tooth was the source of infection he would not need any...
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Anonymous
Upset in Kansas City

Aspen Dental really messed me up good,,,, besides telling me a lie, about the amount of my bill and an infection without antibiotics to pulling teeth and was suppose to take t...

Anonymous
Truther

This man paid dearly with his life, but what do you expect from a chain of dental offices that look and stink of *** dollar stores.

I liked
  • Holly
I didn't like
  • Left with a serious infection
  • Being lied to
  • Not getting appropriate medication
#552902
Had to go in for a full set of dentures. They never fit properly. I know bottom dentures can be ill fitting but this is ridiculous. I probably have a softball size glob of adhesive in the stomach. Could never make it through 1 meal. I returned several times for...
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Anonymous
Anonymous

Now wait a minute. Surely you would recommend Aspen to an Islamic Jihadist, wouldn't you?

1.7
I didn't like
  • Poor quality product
#1560251
I went to Aspen for dentures. As soon as they were paid by my insurance and myself, I felt like they were done with me. They never fit properly and Aspen was never helpful with making adjustments. I was never given an appointment right away even in pain for 2 weeks...
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Anonymous
Anonymous

Making a wearable lower denture is actually a very complicated procedure. Almost never can Aspen do a satisfactory job. The young dentists just are not given enough time, and ...

#1560225

Don't go to Aspen Dental

They charged my insurance for cleaning that I never recieved and charged me for it to. Bad experience. They got double for the money for services never rendered.
1.3
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Location
Reliability
Staff
Turnaround Time
Website
#1559607
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Aspen Dental - Broke tooth

Sit there X-ray and all and no help with my broke tooth in pain and sent on my way with pain killers
#1559571
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Aspen Dental in San Antonio North, Texas - Broke tooth and no help stay for 4 hours

I went to aspen dental told them I had a broke tooth the receptionist told me they could help did xrays the hole nine yard and was to come back tomorrow after 4hours of pain I will never ever go there not no but he—l no
1.0
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Location
Reliability
Staff
Turnaround Time
Website
San Antonio North, Texas
#1559561
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Aspen Dental - Very disappointed
Aspen Dental - Very disappointed
Well my initial appointment I was horrified the entire visit I cried screamed and was in pain I had partials made and they have broke twice in 2 weeks I’m also missing bone I do not understand and I wasn’t told either so I’m confused really I had very high hopes it...
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Anonymous
Anonymous

Candice, Your only hope is to have a competent dentist make another partial. A good partial takes 5 appointments to fabricate and several adjustment appointments. In my office...

2.4
#1559501
Went in for an extraction pf my bottom left molar. They numbed it, but I could still feel everything with that tooth. So they gave me more numbing medicine, and I could still feel intense pain. I heard a crack and a jolt of pain seared through my body and I nearly lept...
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h.kitchener
h.kitchener

Sound advice from the numerous complaints about Aspen I have seen. Always best to go to a local dentist in private practice rather then a dental mill like Aspen.

#1559338
What they used to reline burnt my mouth so bad i cant eat or drink i went back i would not do anything about it
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Anonymous
Anonymous

Immediate relines done in the office don't work very well. That is why most dentist do not do them. To do a good reline, a dentist must make an impression in the denture, send...

#1559249
Refuse to give me a refund started the process of getting new upper and partial bottom dentures .I had two other sets with no problems I started the process in January my daughter was getting married the end of May . I wanted my new dentures for her wedding. I went...
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Anonymous
Anonymous

It is a miracle when that scam outfit actually makes a denture that someone can wear and use. Actually, lightning striking twice is probably more likely. It is virtually impos...

1.0
I didn't like
  • Dentures construction
  • Could not get my dentures in a timely
  • Not getting my dental work done
#1558270

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, FL 32220
USA
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Aspen Dental Products and Services Reviews

Latest Question

Aspen Dental Questions
The office delivered horrible service multiple times! Neglected attention when it was most needed, never followed up neither finished the service . First when a couple of years ago I had crowns done by this company I didn't have too many issues. I took out a smaller...
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Anonymous
Anonymous

You think it was just that office? You think changing to another Aspen office would make a difference??? Man, are you naieve! It would be the same sleazy deal, man! Nobody wor...

2.0
I didn't like
  • Not very professional
  • Time being wasted and being left in pain
#1558134