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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Went in for an extraction pf my bottom left molar. They numbed it, but I could still feel everything with that tooth. So they gave me more numbing medicine, and I could still feel intense pain. I heard a crack and a jolt of pain seared through my body and I nearly lept out of the chair. They stopped the procedure and scheduled me to have the tooth extracted under sedation in two weeks. I was in so much pain at this point, and no one seemed to care. So I immediately went to have an emergency extraction at another place. Aspen dental is a large corporation with thousands of patients. They will do just fine financially without me and my familu as their patients, so it doesnt matter to them if they hurt me. They have a team of well funded lawyers to protect them from accountability, so its really not a suprise this happened to me. But I just want to let everyone know Aspen Dental is horrible. If you are thinking of going there, you should absolutely reconsider.
I went to the Aspen Dental Office on Blanding Blvd Jacksonville, FL. and had four implants and a plate made for my upper mouth. The cost was over $12,000.00. I told them I wanted the plate made with teeth that I could see when I open my mouth. After the implants healed the plate was made. I looked at it and the teeth looked normal size and the dentist put the plate in my mouth and if fit perfectly. HERE IS THE PROBLEM, when I went home and looked in the mirror I could not see my teeth. It took me awhile to figure out what was wrong. The cavity where my gums fit on the plate is about half a tooth down behind the teeth on the plate. In other words if your front teeth were removed and glued back onto your gums with only half the tooth below your gums, that is what I look like.I was scheduled for eye surgery in both eyes and could not return to the dental office immediately. When I was able to make an appointment to return and explain what was wrong they wanted to charge me over $1900.00 to make another set of teeth. All though there were signs around the lobby saying if you are not satisfied with your dentures we will remake them.Yegar L. Latham 904-584-4342
I don't believe I have enough room on here to tell you everything that I have gone through...from paying $7,000 plus to have new comfortfit dentures made and implants in my lower denture to still waiting for the rest of the hardware to be delivered so that we can wrap up. I went on 6/12/18 to have them done and was told that the other office where I started all of this had not noted what size implant they had put in (that is another horrible story) so they would order what they needed and put a rush on it...well it has been 19 days and I still don't have it done. I feel I have been lied to numerous times. I have called and ask the manager or the assistant that was helping me to call me and they don't do it. I finally got in touch with the manager and he told me he would contact me at they end of the day to let me know what was going on...again...didn't happen. The last call said they didn't get everything they needed and would call when they got it. Not holding my breath! I will certainly tell anyone I can that they should not use Aspen Dental. I feel like I have thrown $7,000 down the drain! My name is Vicky Land and the 2 offices I have used are in OKC on Memorial and Stillwater, OK. What a rip off!!!
Most Helpful
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS

Update by user Nov 01, 2014

First Page @ 2:09 am

Second Page @ 2:13 am

Third Page @ 3:02 am

Fourth and Final Page call center tried the Doctor on call directly @ 4:00 am Saturday, November 1st and there was no answer.

She then informed me that theres was no longer anything she could do for me my optio...

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108 comments
Anonymous
#1749956

The idiots working at aspen dental's finance office told me sheep have more *** tendencies than any other 4 leg animal. Way to try to distract me when I am signing for a huge loan.

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Review
#552902 Review #552902 is a subjective opinion of poster.
Pros
  • Holly
Cons
  • Left with a serious infection
  • Being lied to
  • Not getting appropriate medication
Reason of review
medical neglect
Preferred solution
Full refund
Aspen Dental - Dentures
Had teeth removed, surgery, and full dentures. Bad experience with each one. Forgot about the initial consultation when I was told the price but when I went there to get the work started I was told they left something out (more money). Surgery, got done filled with...
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1 comment
Anonymous
#1749779

Dentures usually crack when: 1.They are made with cheap cold-cure acrylic. 2.

The impression was not accurate and they don't fit well. Denture teeth usually come out when: 1. Sloppy processing does not remove all the wax from teeth. 2.

Flexible nylon-like material is used that does not chemically bond to teeth. Aspen has got your money, buddy.

They don't want to give any back. It already disappeared down the Black Hole called the Aspen Corporate Bank Account.

Review
#1657375 Review #1657375 is a subjective opinion of poster.
Pros
  • People nice
Cons
  • Too many to mention
Reason of review
Bad quality
Loss
$4000
Preferred solution
Price reduction
2.3
Details
I'd give a couple to a few stars for pulling teeth, cleaning teeth, x-rays, etc, but, for the love of everything holy, do NOT go here for dentures. I finally walked out with a set because I had to, I have no choice at this point, I am almost 10 months in to it and my...
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3 comments
Anonymous
#1749666

Do you REALLY want to go to a dentist that operates with coupons, like buying Hamburger Helper at Kroger? Can you imagine presenting a hospital a coupon for 10% off coronary bypass operations?

Health care is different. Come up with an honest price for a procedure, and stick with it. None of these bogus high prices discounted down. That is plain dishonest.

I put a fantastic upper denture in a patient's mouth. So realistic, you cannot tell it is a denture. It cost me an arm and a leg in my labor and lab fees. There is a world of difference between dentures like this a junk you get from Aspen and Affordable dentures.

Expect to pay $1600-2000 PER DENTURE for top-notch dentures. Cheap buys you inferior dentures.

Unfortunately, at A$pen, expensive also buys you cheap dentures. You might be "incredibly crafty" with a Dremel, but without a dye marker and Pressure indicating paste, you cannot know exactly where to grind on the denture, nor how to make it super smooth after you finish grinding.

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Review
#1657094 Review #1657094 is a subjective opinion of poster.
The immediate denture never fit, even after a reline so I ended up without teeth for the six month wait for comfilyte. Went back in June got fitted for comfilyte, received them 6/ 28/19. Not only did they not fit but the tech did not use the teeth that were chosen and...
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2 comments
Anonymous
#1749388

So your temporary denture did not fit, and the expensive ComfyJunk denture did not fit, either. Well I'll be a money's uncle!

A *** corporate chain clinic staffed with dentists right out of school can't make dentures. Reading these reviews, one would say it is a pattern! Bad mistake you made letting some goofballs at a chain clinic talk you into ripping all the teeth out of your skull. Now it might cost you 40 grand to replace them with implants.

If you let them try 10 times more to make a wearable denture they could not do it. Try and get any refund you can, then high-tail it to an experienced, independent dentist in private practice.

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Review
#1656554 Review #1656554 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Aspen Dental - I have a complaint with your Tullahoma office

did not appreciate the way they talk to me they did not file papers to my insurance company I appreciate someone called me.
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Review
#1656309 Review #1656309 is a subjective opinion of poster.

Aspen Dental in District 18, Tennessee - I have a complaint with your Tullahoma office

1.0
Details
I called and asked him about my dentures my lower denture they said they sent the report in for the claims and they didn't find out this morning as of today which is September 16th. And that said slot of things to me and I'm not going to be talk to like that I like someone else to talk to about this morning thanks Brenda Freeman
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Review
#1656296 Review #1656296 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
The whole comapny seems to be a scam. They are overpriced and overrated. I'm very surprised they are still open!!! Then the *** Comenity Bank bs they make you sign up for sucks also. I wouldnt recommend this place to anyone!! We have been paying a open balance on an...
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2 comments
Anonymous
#1749039

A gyp joint partners with a loan shark to put patients deep in debt. No big surprise there Aspen is not above adding nonsense fees to your ledger to wipe out any credit you might have.

The goal is to keep the Aspen corporate bank account perpetually replenished with your money. Moral of the story: 1. Have a reserve in the bank for dental emergencies so you are not forced to borrow from shady characters. 2.

When you need dental treatment, ask friends and coworkers for recommendations of honest and competent local dentists. Don't even think of going to some chain clinic advertising on TV.

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Review
#1656099 Review #1656099 is a subjective opinion of poster.

Aspen Dental - Wisdom teeth pulled and two other teeth

1.8
Details
Would not go back to DR. Shark was very painful experience ever
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2 comments
Anonymous
#1749199

LOL! Beware of any dentist, surgeon, or moneylender with the last name of "Shark."

Anonymous
#1749944
@Anonymous

One of aspen's dentist is called Dr Rape.

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Review
#1656012 Review #1656012 is a subjective opinion of poster.
Reason of review
With the Doctor and
Preferred solution
The Doctor
1.0
Details
Was quoted a price of $648.45 for what was basically a cleaning. Then would b going back for another appointment for more treatment. Received bill from Dental First forb $1080.75. Will not b going back. We could have gone to another dentist for way less without...
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2 comments
Anonymous
#1749949

Aspen love's to tell everyone they need a deep, deep, deep cleaning. Otherwise known as getting ripped off.

Perfect gums or not, it's a scam they love to run people into. Screw aspen dental.

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Review
#1655556 Review #1655556 is a subjective opinion of poster.
Cons
  • Quality of product
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction
Tags
  • Overpriced Services

Aspen Dental in Meridian, Mississippi - Need to change my billing Address

Just gave me hours and didnt give me option to speak to anyone or didnt give option to change my billing address
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Review
#1655457 Review #1655457 is a subjective opinion of poster.

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts

Latest Question

Aspen Dental Questions

Aspen Dental in Ocala, Florida - Sluggish, uncaring staff with over priced service

1.6
Details
lied to by billing department, staff was late three of the three visits I made. Front desk is short and rude with clients. Once I paid for all the future work they kept adding charges and were very defensive about any questioning. The actual dental work was below average. Would only clean half my mouth at a time. This place is a joke.
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Review
#1655216 Review #1655216 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Billing practices
  • Staff
  • Customer service
Reason of review
Pricing issue
Loss
$700
Preferred solution
Price reduction
Tags
  • Front desk dental care incomplete