Aspen Dental

I had three bottom teeth removed with an upper dental and a lower partial. I started this process back in January, paid them upfront.

The total procedure is still not done and this is June, about to be July! They pulled the three teeth on Monday, June 17th. One tooth had an infection, but they didn't prescribe any medication, nor did they give any home care instructions. I asked the dental assistant about medication, and he stated that I should call my pharmacy!

The doctor never gave the dental assistant any prescription or home care instructions. I called the office manager, but she was rude and didn't care! My teeth had been removed and I still had no antibiotics. I haven't slept in three days!

I called corporate, but I'm still waiting for them to respond. Aspen Dental in Flowood is a no-go! I wouldn't recommend them to fix my dog's teeth! I asked the office manager to transfer my file to the Clinton office, but four days later, the file still hasn't been sent over!

This is the worst dental experience I've ever had! They need to fire the office manager! She doesn't have people skills.

Dr. Brown and the dental assistant Chris...

My plates are about 2 years old now. They really look deformed.

I have to use a lot of Fixodent in order for them to stay in most of the day. I'm missing a tooth on the bottom front now. It fell out from eating toast. I saved the tooth but it would cost me almost $200 to have it glued back in.

This morning I was having toast again and another one just came out. I think I swallowed that one. Now I'm missing two now. How many more are going to fall out?

This is my third set already from Aspen. I've been with them for about 25 years maybe, and this is the worst set I've received. What am I to do now? Spend another $700 or more on another set?

I want some answers as to why they are falling out.

I'm on a fixed income and can't keep dishing out money like this. Dentures are supposed to last a lot longer than 2 years.

I received dentures from Aspen in late January 2024. The dentures are horrible; I feel like I have a mouth full of rocks on my right side and my gums are still sore.

I called Aspen in Carrollton, Georgia to get in to see someone to get this resolved. I am usually informed that it will take at least two weeks to see someone, although I am having issues and am in pain. I called the corporate office to ask for a refund; I was redirected back to the office where I had my dental work. I was told that time has run out for me to get a refund, and in the same breath, was told that the dentures I have are temporary, not my permanent dentures.

How can time run out on temporary teeth for a refund? Anyway, I was set up for an appointment to see what's going on with my temporary dentures.

The next day, I got a text from Aspen Carrollton, Georgia, stating that I had to reschedule the appointment. The best thing that has come out of my experience with Aspen Dental is the weight I have lost because food does not taste good to me anymore.

Despite high hopes, I was very disappointed in this dental practice. After my uppers were extracted, my temp dentures were not placed & the next day swelling was too much to put them in for over 30 days.

When I finally tried to put them in, there was so much whittling & cutting down, the dentist and I agreed they were so messed up we should start again. The staff seemed to not communicate with the dentists and there seemed to be an air of confusion about knowing what needed to be done. Each procedure for impressions was vastly different. As a patient, I rely on professionals to know what they are doing & to do it properly.

The final ones delivered were so grossly made & too large for my mouth so I could not eat with them nor close my mouth properly. The final straw was when I went to an appt I made directly with Dr Masters. I showed up on 6/24 & was told I was not on the schedule and they could get me in on July 9. That is when I advised I wanted my money back and was not happy with their service or products.

The office staff responsible for making appts do not know how to do their job although they blame it on the "system". Multiple times I showed up for my appointment to be told, we don't have you in our system, we can see you in a few weeks or so. They would cancel/reschedule appointments and then call me on the original date to ask where I was. Every time I was in the office, there was at least one or two other patients going through the same thing.

Their communication or lack thereof is totally unprofessional and a waste of their patients' times. I called multiple times on various issues and very rarely got a call back. I left a message 3-4 times for the office manager Sarah to call back last week and have yet to hear from her. They also do not answer the phone consistently.

I have spoken to their answering service more than I have talked to the MHC office. They change the office hours routinely without notice to their patients. I had to physically walk into MHC office to make sure anything was done because I knew my phone calls would not be returned. It is inexcusable to not return specific phone calls where messages or left or to let a patient wait 4 weeks or so with an explanation of a delay in the process.

Again, after 2-3 phone calls I finally received the explanation and an appointment. In my humble opinion, they do not have their practice together enough to be open to the public. Some of the individuals working there in the back especially were very nice and have heard many of them comment about how messed up the scheduling is. They need to shut their doors and retrain/hire new or shut their doors permanently.

They do NOT have near the services they advertise like walk ins, emergency services etc.

I would advise others to find another dental practice that is not a "chain". I will be filing complaints with the BBB, NC Dental Board Aspen Corp. The should be reviewed for their business and professional practices. Not that they will do anything or even care as I see from reading others' reviews.

All they do is pass the buck and.

I feel like I was just a number and dollar sign.

They waste their patients' time, allow improperly trained personnel to perform dental services and in general do not represent, in my opinion, much in the way of any standard of care for a dental office in all areas of the practice.

I did receive a refund in a timely manner and I am thankful for that but due to their incompetence I have to start over with a new dentist for something that started in March of 2023.

Aspen Dental- please do NOT respond to me on here with false appreciation & passing on my "concerns" to make yourselves look good. I am not interested as you all had plenty of opportunities to speak with me during the process but the majority of the time, I couldn't even get a call back.

Theyre trying to charge me $232 for cleaning of my gums and to fill 4 cavities. They havent even contacted Aetna about the procedures Im having done and Im not suppose to pay anything.

When I called yesterday one of the ladies in the billing department called me hard headed and laughed at me. Im having knee replacement surgery Monday and I need this done. My appointment is at 11:30 ga time today and they wont answer me nor Aetna my insurance company. Ive already paid $40 for what?

Probably wont get it back.

This is not how a office is suppose to be ran. I need this done before my surgery because it might interfere with my recovery.

Bob Fontana

I have been dealing with this issue for one year and am no closer to having a resolution. This has been the most frustrating and irritating company and customer service to deal with.

I cannot stress enough, DO NOT USE ASPEN DENTAL FOR ANYTHING.

My husband got dentures about a year ago and the staff at the Woburn location told him a total sum of money that he is responsible for. My husband took their word and took out a credit card to pay off this sum. What the staff failed to tell my husband is that this is the total before insurance covers anything, so by taking out that sum, he will be actually overpaying by more than seventy (70) percent.

Thankfully, I know how my insurance works and this is where it becomes frustrating.

I have dual dental insurance and not one person at this company seems to understand how it works. I have called over 15 times in the last year to get the status of my claim. It seems no one knows how to use two insurances and I have yet to receive a bill of my ACTUAL price after both insurances have paid out. Mind you, I will also have to deal with reimbursement after my claim is finally adjudicated correctly.

I have been told countless times there's a ticket open, the claim is processing, waiting for insurance, you'll know in 2 weeks, etc.

Well, it has now been a year and I have had to make minimal payments on this credit card, aka overpaying to pay a total that is more than 70% more than I am supposed to pay. And no one is able to help or move this forward. I keep being told to call back in 2 weeks and every time there is no answer. I have gone into the physical location multiple times and it's always someone new I have to talk to and explain everything from the start.

I cannot put into words how awful dealing with Aspen Dental has been. Now I understand why there is a class-action lawsuit against this company for deceiving their patients.

DO NOT USE THIS COMPANY.

I was seen in Festus office for dental needs , after all said and done there were teeth filed down and caps done - there are layers to this issue most important one being the knot on my jaw where tooth was extracted - caps not fitting wright when I returned the day after they were put on and told it was fine after an X-ray was done to bill me for later. The caps are not correct they didnt fit from day one.

And for the visit of getting cleaning I was given a toothbrush kit and Not told I would be billed $130something for it , I would have declined it. When trying to get pain medicine issue resolved lets say I had no help with the person handling those calls even pharmacy had issues getting the staff to fix the issue.

I am not at all comfortable going back to this dentist for my pain and or my telling Dr that the caps didnt fit, to be told that is the way the mold/impression formed so it cant be wrong, Ive had my teeth for 50yrs at that appointment and I know that my teeth did not feel this way , nor did I have any troubles as the front 2 teeth were fine but Dr and staff pushed what ever they pushed and in the end Im miserable.

Not letting this dentist touch my teeth again and I have not paid anything on my bill cause it was to be all billed through the care credit and that was not done but either way Im not paying for dental work that was not and is not done properly. Not to mention the knot I have on my jaw line at extraction site.

So to say Im a very disappointed customer to put it nicely