Aspen Dental

Hello, I had an appointment at *** on ***, ***. I have received very good services in the past.

However, the last appointment that I called to schedule was on June 1, 2026, for 2:00 PM. I arrived early and patiently waited to be called back. After waiting for 1 and 1/2 hours, I was called to the back treatment room. I sat there for about 1/2 hour more before the attendant came.

She seemed so upset with me, and I didn't know why. She was very rude and said to me, 'You got here too early, and you didn't confirm your appointment, so you are considered a walk-in. I can't see you before my other patients.' Then she went on to ask, 'Are you here for a cleaning as well as a denture fitting?' I answered yes. Her attitude got really nasty, and she walked out.

Later, another young lady came in and asked me again if I was there for a cleaning as well. I answered yes. But, after she left, I decided to cancel the cleaning because I did not feel comfortable with this attendant working in my mouth. The attendant said her name is ***, but she would not give me her last name.

She asked me again if I was there for a cleaning; this time I said no. I believe I was treated unfairly and did not receive the service my insurance is paying for. I am an unsatisfied customer. I wanted to report this incident because I should not have been treated so rudely simply because she did not want to do the job she was hired to do.

Yes, I was pissed!

I will share this complaint with my insurance company. Thank you!

I didn't want to give them a one-star, but that is the lowest they have. I had three teeth pulled.

Osteoporosis of the bones and medication cause my teeth to go bad. The dentist took molds of my mouth to make a partial. Then I had the teeth pulled. She chipped my front tooth using what looked like a flat-head screwdriver.

Then cut my bottom lip, and when I got home, my lip was three times its size. She left a bone chip in the socket, which got infected. After she pulled my teeth she brought out the partial that did not fit and hurt my mouth, but told me to wear it anyway for the first 24 hours. I could not put it in my mouth; it was twisted and lopsided.

My grandson could have made a better partial out of playdow. There were no teeth in it, just ridges and painted white. I went to another dentist, and he was shocked at the partials non-quality. I told him the dentist said I had to put it in for the first 24 hours and could not.

He told me to throw them away, and he would work with me to get a real one that actually fit. I told the woman who pulled my teeth that the partial was not right, so she took it into another room, and when she brought it back, it was twisted worse than when she first brought it out. I told her about it, and she just said, "Wear it for 24 hours," then walked out of the room. I will never go back there again.

When I called today to tell them I will not be back the customer service rep said they would fix it if I came back. I wouldn't send my cats to them.

I lost money I didn't have, living on social security. So, I want to warn people living on a small income, don't go there, it will cost you more in the long run.

I intend to Sue for the harm and damages caused by your negligent dental care and the subsequent failure of your office and management to address my concerns responsibly.

Following the procedures performed under your care, I developed a serious MRSA infection, despite having no prior history of such infections. This initial infection was severe enough to require hospitalization and has left me medically vulnerable and more susceptible to future infections.

Specifically:

I was hospitalized for 6 days due to the original MRSA infection, with imaging and X-ray evidence documenting the severity.

I later endured an additional 16-day hospital stay related to further infection, which occurred as a direct result of my increased susceptibility caused by the original MRSA infection and subsequent complications.

I have sought further evaluations at Refresh Dental and with University of Michigan Maxillofacial Surgeons, who confirmed the seriousness of my condition.

I am now scheduled for two oral surgeries: one involving my jawbone and one to remove the implants, followed by a prolonged recovery period.

In addition to the physical injuries, this ordeal has had a devastating effect on my personal and professional life. As a survivor of human trafficking, this was supposed to be a time of restoration and rebuilding. I have been actively working to heal while using my voice in public speaking engagements to raise awareness about human trafficking. The pain, repeated hospitalizations, and ongoing complications have severely limited my ability to carry out this mission, which is central to both my recovery and my purpose.

Beyond the medical consequences, I was treated with disrespect and disregard by your district charlesI am at a loss Instead of compassion, I was met with dismissiveness, and my circumstances were downplayed.

Chsrles also made inappropriate remarks referencing my being on Medicaid, which I consider a form of prejudice and judgment against my background as a trafficking survivor. Such conduct is discriminatory, unprofessional, and entirely unacceptable.

The negligence in both treatment and follow-up has caused me significant physical pain, emotional suffering, financial hardship, loss of professional opportunities, and ongoing health risks.

Evidence in Support of My Claims

I have compiled and retained documentation that will be submitted in support of my case, including but not limited to:

Hospital records and discharge summaries from both stays (6-day and 16-day admissions)

Imaging and X-ray results documenting the extent of infection and damage

Medical notes and surgical recommendations from Refresh Dental and University of Michigan Maxillofacial Surgeons

Records of prescribed medications and treatments directly linked to the complications

Correspondence and witness statements reflecting the dismissive, prejudicial, and unprofessional conduct of district manager charles and office staff, which my case worker was present for my conversations with michael.

Unless an acceptable settlement can be reached within 30 days of your receipt of this notice, I will proceed with filing a lawsuit against you seeking damages for:

Past and future medical expenses

Pain and suffering

Emotional distress

Loss of quality of life

Interference with professional and advocacy opportunities

Any other relief deemed appropriate by the court

I urge you to take this matter seriously and resolve it promptly to avoid escalation through litigation..

This is being sent out of along with a copy being sent as evidence via certified , timestamped

I

I had three teeth prepped for crowns. One of the teeth was really close to the nerve, and they said it may need a root canal, but we will put the temporary crown on and hope for the best.

Well, it is two weeks later, and I am still in horrible pain. I went back in last week because of the pain, and they gave me an antibiotic. I was supposed to have the crowns put on today, but they didn't come in. I explained to the gal on the phone that I was still having pain and I can't afford a root canal; just get this thing out of my head and get me some relief.

She says, 'I'll talk to the doctor and call you back.' Well, an hour later, no call back. I called and spoke with another person and explained the same thing to her, and she put me on hold and went to talk to the doctor. After a few minutes, she comes back and says that the doctor will send in another week of antibiotics for me, but they can't see me until my rescheduled appointment, which is now next Monday, and it is Tuesday. So I'm supposed to sit in pain for another six days?

And we will discuss a possible extraction. This is ridiculous! I also have a history of myocarditis and am diabetic. I even tried calling other dentists to help, but they won't touch it because I'm in the middle of treatment.

I have never been this upset with anyone in my life.

Stay far away from these people, folks! It's not worth the time, pain, and hassle they will put you through!

I had dental insurance through Delta, provided information before my emergency office visit, upon arrival was taken into a room and basically told my insurance covered nothing, which I found odd since it I requested a tooth extraction and a cleaning was determined necessary. The associate told me my estimated charges would be $1100 and that my insurance covered nothing, never telling me my out of pocket cost and what Delta would cover on the claim.

I was prepared to pay my patient responsibility but she quoted me nearly 3 times what the estimated total cost would be, I was in pain and hurting terribly, thus the Saturday appointment.

I signed for a dental loan because I was afraid I wouldn't receive treatment that day and was hurting bad from the tooth that couldn't be saved and needed an extraction; it ended costing me $792.

Delta received the claim agreed to pay $171 of the total $430, my responsibility would have been $259 of which I was prepared to pay but not given the choice due to their up-selling.

This was in January, on the 24th of 2026; it takes them 90 days to process a claim, but Delta Dental insurance paid them on the 4th of February. I'm out of $533 due to their exploitation of hurting patients and now they are dragging their feet and about my refund, now saying the refund would go to the loan servicer because they paid and are the payer; but I paid the loan company off in full.

I am never recommending anyone to them as a patient.

i went in because i lost crowns an i told them i have 2 ins BUT THEY WONT BE GOOD FOR 10 MORE DAYS, THEN SAID NO PROBLUM WE WILL JUST UP DATE THE BILL FOR 2 WEEKS THAT WAY THEY WILL PAY , i SAID ARE U SURE ? IT WILL BE FINE, SO THEY BROUGHT ME IN AN THEY PULLED 23 TEETH IM 76 JUST WITH SHOTS SO I WENT HOME AN THAN I RECEIVED A 19,000 BILL ,THEY DIDNT TELL THE DENTIST TO HOLD THE BILL AN HE TURNED IT IN THAT DAY, NOW THEY TURNED ME TO A COLLECTIONS FOR 19,000 I CALLED AN TOLD THEM WHAT THEY DID THEY SAID ITS INS FROUD. I STILL HAVE NOT PAID.TALK TO MANAGE AT ASPEN RUN AN HE SAID YOU PAY 9,000 AN WILL CALL IT PAID