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Pissed Consumer Interviews ?

I went to the Aspen Dental Office on Blanding Blvd Jacksonville, FL. and had four implants and a plate made for my upper mouth. The cost was over $12,000.00. I told them I wanted the plate made with teeth that I could see when I open my mouth. After the implants healed the plate was made. I looked at it and the teeth looked normal size and the dentist put the plate in my mouth and if fit perfectly. HERE IS THE PROBLEM, when I went home and looked in the mirror I could not see my teeth. It took me awhile to figure out what was wrong. The cavity where my gums fit on the plate is about half a tooth down behind the teeth on the plate. In other words if your front teeth were removed and glued back onto your gums with only half the tooth below your gums, that is what I look like.I was scheduled for eye surgery in both eyes and could not return to the dental office immediately. When I was able to make an appointment to return and explain what was wrong they wanted to charge me over $1900.00 to make another set of teeth. All though there were signs around the lobby saying if you are not satisfied with your dentures we will remake them.Yegar L. Latham 904-584-4342
I don't believe I have enough room on here to tell you everything that I have gone through...from paying $7,000 plus to have new comfortfit dentures made and implants in my lower denture to still waiting for the rest of the hardware to be delivered so that we can wrap up. I went on 6/12/18 to have them done and was told that the other office where I started all of this had not noted what size implant they had put in (that is another horrible story) so they would order what they needed and put a rush on it...well it has been 19 days and I still don't have it done. I feel I have been lied to numerous times. I have called and ask the manager or the assistant that was helping me to call me and they don't do it. I finally got in touch with the manager and he told me he would contact me at they end of the day to let me know what was going on...again...didn't happen. The last call said they didn't get everything they needed and would call when they got it. Not holding my breath! I will certainly tell anyone I can that they should not use Aspen Dental. I feel like I have thrown $7,000 down the drain! My name is Vicky Land and the 2 offices I have used are in OKC on Memorial and Stillwater, OK. What a rip off!!!
Most Helpful
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
My husband called me on his lunch break and asked me to make him an appointment to have a tooth pulled. I called and he had his tooth pulled @ 3:00 on Thursday October 30, 2014. The doctor told him that since the tooth was the source of infection he would not need any...
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Anonymous
Upset in Kansas City

Aspen Dental really messed me up good,,,, besides telling me a lie, about the amount of my bill and an infection without antibiotics to pulling teeth and was suppose to take t...

Anonymous
Truther

This man paid dearly with his life, but what do you expect from a chain of dental offices that look and stink of *** dollar stores.

I liked
  • Holly
I didn't like
  • Left with a serious infection
  • Being lied to
  • Not getting appropriate medication
#552902
I took my wife to Aspen Dental to get her teeth pulled and a full set of dentures. From the very first visit it has been a frustrating experience. Very unprofessional staff, in fact smart mouth belittling attitude. They kept adding three extra teeth and charging us for...
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1.5
#1562380

Aspen Dental - Refund problem

They said it was the wrong number
#1562300
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Aspen Dental in Blackman, Michigan - Bad bridge

They put in a permanent bridge that still hurts after 6 months, said they didn’t “see” anything wrong. Also have a temporary bridge that has now been in. For 6 months and they said they would replace it over the phone and we go there and they will only willing to clean it. It’s totally discolored and I want this fixed now
1.0
Details
Billing Practices
Blackman, Michigan
#1562255
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I went to have a set teeth made they have not fit and i have been back four times and they still want feet went back to have top plate relined what ever they used burnt the roof of my mouth i cant eat or drink
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Anonymous
Anonymous

Everyone wants cheap relines done on the spot. The only way to do it is put plastic with lots of monomers directly in patients' mouths. Sometimes this creates burns. The prope...

#1561534
I have dentures just put in. They feel fine for a while now. June 15,2019 they started to hurt about a7 and10+ if i put any pressure on that side. I was told to come back if any pain. I called on a Tuesday for pain I got an appointment for a week later. I told them I...
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Anonymous
Anonymous

John, They got your money. They don't want to be bothered calling you back. Dentures change and shift on a fresh ridge after extraction for quite a while. They need a reline u...

#1561496

Aspen Dental in Dallas, Georgia - The office staff lie to you about most everything

I was told several different things that turned out not to be true. 1. I applied for dental financial services, was told they would not charge until service was completed. They charged the same day I was approved for credit. Decided the cost they were quoted was higher than other places so called and was told they charged my credit card and if I didn’t use I would be unable to use the credit for 6 months. Total and complete lies. Asked to speak to office manager about assistant managers lies and she totally ignored me and would not come out of her office to speak to me. Very untrustworthy company in Hiram. Beware, shop around much better deals without all the lies.
1.6
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Location
Reliability
Staff
Turnaround Time
Website
#1561437
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Aspen Dental - Just looking

Looking for Iowa Reviews in Iowa
#1560923
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I had an appt. on Fri. 14 , 9:30 A.M. at your Huber Heights location , in which they took 15-20 x-trays. the DR. I 'm guessing was totally unprofessional , he looked at the x-ray for about 10 min. said he didn't see anything and suggested I go to a periodontist ; I...
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Anonymous
Anonymous

If you had a toothache in a specific area, it was ridiculous to take more than 3 x-rays of that particular area. Of course the most important thing at A$pen is running up the ...

Anonymous
Anonymous

You don't have any case. Incompetence is not malpractice. You got what your deserved going to a scummy flim-flam outfit to start with. If Dr. Callejo was your dentist to start...

1.0
I didn't like
  • Leaving with the same problem i went in with
  • Misdiagnosis of my cracked tooth and did nthing about it
#1560784
Had to go in for a full set of dentures. They never fit properly. I know bottom dentures can be ill fitting but this is ridiculous. I probably have a softball size glob of adhesive in the stomach. Could never make it through 1 meal. I returned several times for...
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1.7
I didn't like
  • Poor quality product
#1560251

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, FL 32220
USA
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Don't go to Aspen Dental

They charged my insurance for cleaning that I never recieved and charged me for it to. Bad experience. They got double for the money for services never rendered.
1.3
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Location
Reliability
Staff
Turnaround Time
Website
#1559607
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