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My husband has a serious infection...sent home with NO ANTIBIOTICS

Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Update by user Nov 01, 2014

First Page @ 2:09 am

Second Page @ 2:13 am

Third Page @ 3:02 am

Fourth and Final Page call center tried the Doctor on call directly @ 4:00 am Saturday, November 1st and there was no answer.

She then informed me that theres was no longer anything she could do for me my optio...

Original review posted by user Nov 01, 2014
My husband called me on his lunch break and asked me to make him an appointment to have a tooth pulled. I called and he had his tooth pulled @ 3:00 on Thursday October 30, 2014. The doctor told him that since the tooth was the source of infection he would not need any antibiotics and was only given Norco for pain. Needless to say when he woke up Friday October 31, 2014 for work his entire left side of his face all the way down his jawline and into his neck is swollen 3 times as it was when he laid down for bed. I called Aspen at 1:00 pm Friday the 31st and seriously had to plead with the dentist to please fax some type of antibiotic to our pharmacy. I explained to him that my husband's face and neck was severely swollen and the pain he is having is beyond that of your typical extraction. He insisted that this swelling is normal and that he didn't need antibiotics because the tooth was gone. After a few more minutes of explaining his symptoms they finally agreed to fax the prescription for him. I gave them the name of the pharmacy as well as the phone number. Thanked them and hung up. Well several hours later, I called my pharmacy to find that they never sent anything for my husband... Who as of right now cannot move his neck and has a temperature and feels weak and faint... I am so angry and I would like some advice as to what I should do from here...I called the emergency line 4 times and was hung up on at least one time on purpose, put on hold and the call was disconnected once. And am currently waiting for a call back from a Doctor supposedly within a 20 min time frame, I'm not going to hold my breath though.
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#2189584

If he was that infected he should have been taken to the ER of the closest hospital. There's no shame in going there if he needed it.

I had a wisdom tooth extraction and just told to bite down on a gauze. I woke up in the middle of the night soaked in blood and that's because I'm on blood thinners. Blood was everywhere so we called a private ambulance company and the ER nurses and doctors were very nice and eventually stopped my bleeding inside my mouth.

I felt like a baby going there but they didn't make me feel like a crybaby. I went home 2 hours later.

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#2202124
@PissedConsumer2189584

If all the people that had dental infections went to the ER, all the ERs in the USA would be swamped. Going to the ER just because one has a dental infection would be ridiculous.

Anyone on anticoagulants should go off them for a couple of days before extractions.

I refuse to do extractions all the time because of this. Moral of the story is to take good care of your teeth if you are on serious meds.

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#2336626
@PissedConsumer2189584

Patients on blood thinners should be told to skip the dose for two days before having any dental surgery. Virtually every hematologist and internist I consult with tells me to do this with my surgical patients. Were you informed of this before your extraction?

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#2128717

Similar situation for me. Exposed root, infection, teeth extracted, had to request antibiotics before leaving.

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#2136184
@PissedConsumer2128717

Exposed root is what caused me to lose my tooth……..well when the dentist instructed his hygienist to seat and seal a permanent crown over an nerve my poor tooth never stood a chance. Since Aspen Dental gets away with their smash and grab crimes my only legal way to vent my frustration was to create Boycott Aspen Dental.

I hope your situation improves. Stop by and say hi on Facebook.

We are the “real” ADMI lol. Aspen Dental Mass Invasion; TAG You’re It!

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#2189592
@PissedConsumer2128717

I have to have antibiotics before I went because of the blood thinner I'm on. They won't take me if I forget to take them.

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#2261705
@PissedConsumer2189592

Being on blood thinners has nothing at all to do with needing antibiotics. People with artificial joints and heart valves need to premedicate. Also those with compromised immunity.

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#2035296

They shouldn't have even pulled his tooth while it was infected! He should have been given antibiotics first, then had the tooth pulled the next week when the infection was gone.!! Sounds like negligence to me.

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#2069785
@Myrical Ejs

*** This is an old wife's tale. The fastest way to get rid of an infection is remove the source of the infection.

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#2189594
@PissedConsumer2069785

The best way to treat an infection was to take arythmotricyn 2 hours before the extraction. When I got there they asked me if I medicated and I said yes and she went to work right away and before you know it, the tooth was gone and so was the infection.

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ID
#552902 Review #552902 is a subjective opinion of poster.
Location
Goshen, Indiana
Pros
  • Holly
Cons
  • Left with a serious infection
  • Not getting appropriate medication
  • Being lied to
Reason of review
medical neglect
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Dental x-rays

I had x-rays at the Crossville TN office. They will not give me my x-rays!o No responseAngry from Aspen Dental!

User's recommendation: Do not reccomend.

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#4645154 Review #4645154 is a subjective opinion of poster.
Location
Cookeville, Tennessee

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Verified Reviewer New Reviewer

Canceling appt

1.0
Tried 3x to reach by phone, left two voice mails that I had to cancel. I will NEVER go there because you can't cstontact the office by text or email m
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#2344150

Wait until you receive the bill for the broken appointment, after making it impossible for you to contact them. They may have charged your credit card already!

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#4635790 Review #4635790 is a subjective opinion of poster.
Location
Greenville, North Carolina

Was told my insurance wasn't accepted when indeed after I called my insurance company was told that yes, they have to accept my insurance.

1.0
Was told insurance was not accepted even though you accepted a year ago and years before that, your doctor isn't on the network, whatever that means, yet when I call my insurance company I'm told I'm covered 100 percent. I'm very displeased with service at the North Smithfield Rhode Island office. I need a tooth pulled immediately and they turned me away claiming my insurance isn't accepted yet if they took 5 minutes to call the actual number to my insurance company they would've been informed that my insurance is still accepted at their location. I'm in pain and now e extremely frustrated. Your North Smithfield location should be ashamed of themselves. I've had much work done at the that office and wanted to continue going there but now I don't know what to do. Again, this is unacceptable. As a person in pain who needs an emergency extraction bring told your doctor isn't on the network and therefore even though I was seen there before by Dr Sutton who turns out moved to Pennsylvania which is much to far for me to see him as I live in Massachusetts.
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#2344011

1. If your insurance is only accepted by gyp joints like Aspen, you got a garbage insurance plan that is not worth a dime.

Drop the tom-fool plan and pay cash for your treatment. Then you can go to any dentist. 2. Nobody wants patients who wait until they hurt to go to the dentist, then want their teeth pulled.

Such patients are cheapskates and depressing to treat. Aspen is the worst possible place any patient could choose for dental care.

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#4634134 Review #4634134 is a subjective opinion of poster.
Location
Milford, Massachusetts
New Reviewer

Faulty dentures

2.3
Aspen Dental - Faulty dentures
I purchased my son a set of dentures after a multitude of dental problems. I paid $8000. About two months in a tooth fell out of the denture. He lost a day of work getting it repaired and when he first arrived was told they couldnt fix it that day because the person who did repair was not in , he got angry, then suddenly they could fix them that day and they did. The lady there told him the uppers are just for show you should not bite with them Isnt that what your teeth are for??? To eat. About 2 weeks later while eating pizza he lost a different tooth , and swallowed it . He recovered it , sterilized it and took another day off work. Well what a surprise when the repair person is not there. Another guy comes to the desk and says he will fix them. My son goes back later and it literally looks like they took a blob of hot glue and stuck the tooth in . Glue oozing everywhere. Well $8000 later he has faulty made , glue showing , *** tooth dentures. I have made no less than about 30 calls to the offices and corporate. See you all in court!! P.s after they glued the tooth that had gone through his digestive system back in , they said they could of used a spare they had in the office, well why didnt you say that before you glued the *** tooth back in? User's recommendation: Never go here
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#2344012

Aspen's Comfy-junk dentures are made out of flexible nylon-like material. Teeth to not bond to it and they fall out easily.

This is the reason no one except Aspen uses this junk for full denture construction. Thought you would get a real deal going to a slimy joint like Aspen, didn't you?

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ID
#4634069 Review #4634069 is a subjective opinion of poster.
Location
New Port Richey, Florida
New Reviewer

Customer complaint

1.8
I have quite a few complaints. I need more space than this allows to go into it all. I really want to speak with a live person.st

User's recommendation: Stay away from Aspen! What you are told in the beginning changes later on.

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#2343348

"Later on"- You mean like after they have gobs of your money in their corporate bank account?

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#4631317 Review #4631317 is a subjective opinion of poster.
Location
Waterloo, Iowa
New Reviewer

I scheduled an appointment on line. I cancelled a vacation to keep the appointment. I got to the office to find out that they had no record of my appointment due to a nationwide problem

1.0
DonWhy havent you fixed this problem? You should have contacted me or told me I needed to contact the office to verify the appointment.

User's recommendation: Don’t go to this dental corporation, they do not know what they are doing.

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#2343347

The average aspen offices is an administrative mess. The average staff member lasts 6 months before leaving, often with no notice.

It is constant bedlam.

Schedules must be revamped when doctors or hygienists bail out for better employment and give no notice. There is no semblance of coherence in these vipers' nests masquerading as dental clinics.

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ID
#4630725 Review #4630725 is a subjective opinion of poster.
Location
Cleveland, Ohio