Aspen Dental Reviews

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I have been dealing with getting partials since Jan 13 2020 and still are unable to wear the temporary partials but still need to pay for them. I had numerous appointments were I missed a whole day of work or a partial day of work on...
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12 comments
#2090998

We are currently being treated the exact way. Aspen Dental is the most unprofessional organization I've ever dealt with.

They are interested in revenue and revenue alone and have no concept of professionalism, truthfulness or good client relations. Should you complain, you are ignored, avoided and underhandedly "punished" by super long hold times on phone, cold shoulder and blatant rudeness.

Wait times in lobby are unacceptable and ridiculously long due to the focus on new revenue - booking yet more patients at existing patients expense. I regret not having read these other hundreds of complaints before commiting to these heartless fraudsters.

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ID
#1975990 Review #1975990 is a subjective opinion of poster.
Location
Sun City Center, Florida
Service
Aspen Dental Dental Service
Preferred solution
Full refund
Most helpful review
New Reviewer
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Update by user Nov 01, 2014

First Page @ 2:09 am

Second Page @ 2:13 am

Third Page @ 3:02 am

Fourth and Final Page call center tried the Doctor on call directly @ 4:00 am Saturday, November 1st and there was no answer.

She then informed me that theres was no longer anything she could do for me my optio...

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131 comments
#2035296

They shouldn't have even pulled his tooth while it was infected! He should have been given antibiotics first, then had the tooth pulled the next week when the infection was gone.!! Sounds like negligence to me.

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ID
#552902 Review #552902 is a subjective opinion of poster.
Location
Goshen, Indiana
Service
Aspen Dental Tooth Extraction
Pros
  • Holly
Cons
  • Left with a serious infection
  • Being lied to
  • Not getting appropriate medication
Reason of review
medical neglect
Preferred solution
Full refund

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I have been a patient with Aspen Dental in Williston, Vermont for about year this time around. I went in for a exam back in 2016 and they did extra work that they said I had to pay for. Well I didn't pay and didn't go back at that time. I have had a lot of problems...
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ID
#3290724 Review #3290724 is a subjective opinion of poster.
Location
Williston, Vermont
Pros
  • Used to be concerned staff
Cons
  • Tech not well trained
Loss
$5093
Preferred solution
Full refund

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New Reviewer
I have been a patient with Aspen Dental in Williston, Vermont for about year this time around. I went in for a exam back in 2016 and they did extra work that they said I had to pay for. Well I didn't pay and didn't go back at that time. I have had a lot of problems...
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ID
#3290564 Review #3290564 is a subjective opinion of poster.
Location
South Burlington, Vermont
Loss
$5093
Preferred solution
Full refund
New Reviewer

I have been trying to contact someone at Aspen Dental for 2 weeks (I have the screen shots of the phone calls). They were suppose to be contacting their corporate office because MetLife refused to pa

Pay my bill due to the new doctor that they had hired. This has been since November, 2021; that Ive been trying to settle this. Now for the last 2 weeks the office phone is ringing busy. I have been trying to contact a corporate office myself. I called the Huber Heights office this morning - asking if the office has closed perm. I have not heard from that office yet. I left a message. I need to get this deleted ASAP. I DONOT WANT MY CREDIT RECORD TARNISHED. PLEASE HELP ME, by giving me a number to the corporate office to call. My name is Annie Yvonne Cathey. My cell number is (937) 270-****. THANK YOU.
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ID
#3287006 Review #3287006 is a subjective opinion of poster.
Location
Dayton, Ohio
Preferred solution
Let the company propose a solution

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Dr. Manjari Pamulapati located in the Bedford office has caused me agonizing pain for the last 10 months of my life. She gave me two frontal veneers on my two front teeth, which I only agreed to because she told me that was the only solution to my chipped teeth. When I...
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1 comment
#2121084

Sorry, but just because a tooth needs a root canal does not mean you have a malpractice case. Many times when a front tooth is chipped, a plastic filling will not last long.

Veneers and complete crowns are the only options. I don't do many veneers because the fracture and pop off so often. Not to worry, a root canal can easily be done without harming your new veneers. There is no chance A$pen will pay for it.

Patients so often go to this gyp joint thinking they will save money. I have reviewed their quotes many times.

This outfit charges many fees normal dentists never think of charging. In the end, A$pen patients usually end up paying much more.

ID
#3275863 Review #3275863 is a subjective opinion of poster.
Location
Bedford, New Hampshire
Pros
  • Thieves
Cons
  • Unprofessional staff
  • Cares more about the money than the patients pain
Loss
$4000
Preferred solution
Price reduction
New Reviewer
She had an abscessed tooth. We took her in Monday the 17th of Jan 2022. They couldn't pull the tooth because of the infection. They did give her a *** script of amoxicillin. She was on it for two days straight and it didn't do much at all. I called them today January...
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1 comment
#2121085

The problem is YOU were irresponsible by not taking your daughter to a dentist until she had a toothache. Then you were irresponsible again by wanting the tooth extracted rather than saved by a root canal. Then you were just plain foolish by taking her to a den of thieves like Aspen instead of to an honest and competent independent dentist.

ID
#3274651 Review #3274651 is a subjective opinion of poster.
Location
Louisville, Kentucky
Pros
  • No pros what so ever
Cons
  • Not allowing pt to know issues with
  • Abscessed teeth
Preferred solution
I want them to not do this to other people. What they did to my daughter was horrible. They didn't let her know she would feel everything because her tooth was still abscessed. They didn't even try to drain the infection.
New Reviewer

Numbers don’t work

Aspen has been unprofessional for months here in Waycross ga, They are nasty and dont want to help anyone with quality of care meaning I have never been at a dentist and had a doctor state if they put you in pain that they cant prescribe pain medication for patient
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1 comment
#2118403

Well, could be that the bottom-feeder dentists that work in your part of the swamp lost their Federal Drug (DEA) license and can't legally prescribe. Such dentists are the ones most likely to work for criminal enterprises like A$pen. We had one like that a long time ago when I worked for a cheesy outfit called Dental One.

ID
#3265918 Review #3265918 is a subjective opinion of poster.
Location
Waycross, Georgia
Cons
  • Office manager just seem to want to get the money right then
  • Limited availability to emergency services
  • Did not address primary problem-
Preferred solution
Better customer service and stop giving patients a hard time about issues that are brought up
New Reviewer
I had two fillings and an extraction. One filling was to high had to grind it down. Second filling part of it fell out. Extraction has hole in my gum. Went back twice to resolve problems. First trip I was told they should never have done the work, are you kidding me....
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2 comments
#2119071

There is always *** after a tooth extraction. Usually takes 3 months to close completely.

So a filling A$pen dental just did cracked in half? Well, I'll be a monkey's uncle. Usually it takes a few months for that to happen. Cheesy plastic fillings is all they can fill teeth with at Aspen Organized Crime Syndicate.

Durable gold or silver amalgam fillings would cost this cheapskate corporate outfit too much to stock.

Don't monkey around with any more corporate *** clinics. They are all Cheetas.

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ID
#3257056 Review #3257056 is a subjective opinion of poster.
Location
Spokane, Washington
Loss
$1900
Preferred solution
Deliver product or service ordered

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New Reviewer

Scammed a disabled veteran, then harassed me to collect a bill that wasn't mine

My friend who is a 100% disable veteran was pulled in by their "veterans special" more than 2 years ago. They charged him over two grand and didn't even do a basic tooth cleaning. I took him to my dentist the next day and he got the care he deserved. Now I am getting dunning calls from Lakeside Receivable Services out of Buffalo, NY about "a claim against you and your social security" and when I called to tell them off, I was told it was a bill from Aspen Dental. Not only don't go there, run away from them. Run like ***

User's recommendation: Run like *** in the other direction.

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1 comment
#2116615

A$pen is an equal-opportunity scammer. Retirees, veterans, senior citizens, the poor, the disabled- everybody is fair game for their scams. It is really risky to trust your health care to a Wall Street private equity group instead of a licensed dentist.

ID
#3255172 Review #3255172 is a subjective opinion of poster.
Location
Van Alstyne, Texas
Preferred solution
Let the company propose a solution
New Reviewer
Update by user Jan 13, 2022

Terrible

Original review posted by user Jan 13, 2022
oA so-called fill in Dr butchered my gums and teeth. Broke them off and left them there. Leaving me with root and nerve pain .went back, they attempted to fix two .they told me that was all. Ended up in ER. Dr in Er said there are many broke off with roots...
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1 comment
#2116636

A$pen has got better lawyers than you can ever afford. They face lawsuits all the time- and win most of them.

Usually when the inexperienced dentists at A$pen break the tops of teeth out and can't remove the roots, they do it for half price. Guess you weren't so lucky. Those gangsters got your money and it is already in the black hole of the corporate bank account. Ever here of a gangster giving a wallet full of cash back to a hapless victim?

Me neither. Best you can do is find an honest, indpendent dentist.

ID
#3254409 Review #3254409 is a subjective opinion of poster.
Location
Farmington, Missouri
Pros
  • Staff is freindly
Cons
  • Misdiagnosis
  • Not trustworthy
  • Inadequate dental service
Preferred solution
Deliver product or service ordered
New Reviewer

Follow up my resume and interview

I receive it a Fhone call enterview 2 weeks ago she said the 3 enterview by zoom but I still waiting for that enterview Greck the recruitment said if I don't receive the call by zoom I return to call back
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ID
#3253043 Review #3253043 is a subjective opinion of poster.
Location
Jersey City, New Jersey

Top denture does not fit

After 2 months they finally got my top plate. Went in for fitting. Nightmare all they did was flop in my mouth. Told me suck in etc and as soon as I stopped they flopped again. All they wanted was to keep doing adjustments. This is not my 1st time getting a top plate. This denture was to big. Staff got very rude with me told them shove this top plate where the sun does no shine. I should have know better as my wifes bottom plate doesnt fit and a friends of ours had a terrible experience .

User's recommendation: Go somewhere else.

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1 comment
#2116638

Usually no dentist wants to mess with another dentist's denture. If you look real hard, maybe an older dentist will evaluate it and reline it for less than another complete denture will cost. A decent upper denture costs between $1500 and $2100 these days.

ID
#3241768 Review #3241768 is a subjective opinion of poster.
Location
Palmyra, Virginia
Aspen Dental is not a Dentist owned business. They are a Corporation that hires Dentists. They have a business plan that operates around getting $450 cash from each client on their initial visit and using financing as a tool to keep customers. I went to my first AD in...
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1 comment
#2115094

You are one of the few smart patients to figure this scam out. Bet you did not know Aspen has been busted by 4 state attorneys-general.

When you look for a new dentist, make sure the new on owns his own practice.

There are still plenty of guys like that. Best bet are ex-military dentists who still use silver amalgam for fillings on back teeth.

ID
#3239080 Review #3239080 is a subjective opinion of poster.
Location
Pensacola, Florida

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New Reviewer

I received very poor services for a bridge replacement.

My bridge replacement, i was getting new one. They had to fix the temporary bridge twice. First one on the very next day, as it broke into 3 pieces. Second one was 3 days later as it would not stay in. Got the new bridge in and it didn't fit right and would not stay glued in. I made 5 trips to the Aspen dental office each time it was 120 miles. The work done was not professional at all. told me I didn't owe anything when I left and now they keep billing me for $30. They are placing my bill in for collections.

User's recommendation: Don't go there. Find a good quality Professional Dentist.

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1 comment
#2116104

Good advice you give. I might point out that few dentists do bridges anymore. Implants, though more expensive, are much more successful, and do not require cutting teeth down.

ID
#3238822 Review #3238822 is a subjective opinion of poster.
Location
Norfolk, Nebraska
Cons
  • Poor quality work
  • Poor quality of work
Loss
$4
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I received an immediate partial for my top teeth after I had work done. It was crooked. When I went back the following day, the dentist tried to file it in an attempt to straighen it. There was nothing that she could do. She assured me that it could be remade. On...
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ID
#3237241 Review #3237241 is a subjective opinion of poster.
Location
Boston, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I received an immediate partial constructed for the front tooth in the top of my mouth. It was very slanted. So in my mouth it made my front tooth look crooked. The Dentist tried to fix it as best that she could. They went on to work on the bottom teeth. When it was...
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4 comments
#2116002

Arabella, your name showed up when I clicked on the complaint link. I f it was sent to you in error or if I caused you any difficulties, I apologize. Thank you for your response.

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ID
#3237019 Review #3237019 is a subjective opinion of poster.
Location
Baltimore, Maryland

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