Aspen Dental

My husband called me on his lunch break and asked me to make him an appointment to have a tooth pulled. I called and he had his tooth pulled @ 3:00 on Thursday October 30, 2014. The doctor told him that since the tooth was the source of infection he would not need any antibiotics and was only given Norco for pain.
Needless to say when he woke up Friday October 31, 2014 for work his entire left side of his face all the way down his jawline and into his neck is swollen 3 times as it was when he laid down for bed.
I called Aspen at 1:00 pm Friday the 31st and seriously had to plead with the dentist to please fax some type of antibiotic to our pharmacy. I explained to him that my husband's face and neck was severely swollen and the pain he is having is beyond that of your typical extraction.
He insisted that this swelling is normal and that he didn't need antibiotics because the tooth was gone. After a few more minutes of explaining his symptoms they finally agreed to fax the prescription for him. I gave them the name of the pharmacy as well as the phone number. Thanked them and hung up.
Well several hours later, I called my pharmacy to find that they never sent anything for my husband...
Who as of right now cannot move his neck and has a temperature and feels weak and faint...
I am so angry and I would like some advice as to what I should do from here...I called the emergency line 4 times and was hung up on at least one time on purpose, put on hold and the call was disconnected once. And am currently waiting for a call back from a Doctor supposedly within a 20 min time frame, I'm not going to hold my breath though.

Absolutely horrible add unnecessary items like cancer screenings, 200.00 dollar toothbrush and argumentative dental staff. Do not charge me for today as argumentative as you were.

Do not try to charge my insurance either. Just awful people! Absolutely a scam dentistry should be the name will be contacting your corporate office.

Unnecessarily charges: Oral ID 30.00 power flosser 75.00 mouth wash rinse 36.00 anti microb medic flu gel 34.00 fluoride 50.00.

Did not ask for any of this and you want to sneak that into my treatment plan.

Misrepresentation: Falsely diagnosing patients to justify unnecessary procedures for the sake of higher payments.

If you charge me or any of my family or insurance after we walked out on you for the fraud you tried to perpetrate today and your poor attitude you will hear from my attorney,

You have broken trust

Recommended unnecessary deep cleaning procedures which are not necessary in my case just a money grab. So instead of making an honest amount you get nothing now.

Below is another review from some else and you tried to pull the same thing with me.

I have contacted the Ohio Dental Board regarding your scamming of patients.

Misrepresentation is one of several illegal dental billing practices, including upcoding, unbundling, and billing for services that were never performed.

Here are some other things to know about dental billing practices:

Unbundling: Charging for procedures that are typically provided together as part of a comprehensive treatment plan.

Upcoding: Billing for a more expensive service than the one provided.

Fraud and abuse: Penalties for fraud and abuse violations can include large fines, exclusion from health care programs, and other sanctions.

Aspen Dental has been involved in multiple lawsuits and settlements related to deceptive advertising and other practices:

So charged my anyway after trying to pull off a fraud on 9/23/24

On October 26 last year I had dentures put in at Aspen Dental on Sam Rittenberg Road in Charleston, South Carolina. They have never worked, not even one day my teeth fall out now for 270 days.

Ive lost 45 pounds and have become very sick as a result of not being able to eat well, bad nutrition, and triggering me into a bipolar mania because they wont fix my teeth, they wont even talk to me, they have abused me, democracy. Nobody has helped me, and in fact, youre insane doctor Aurora , because I said I wanted my teeth fixed dismissed me as a patient, blocked my phone number, and when I tried to text him to resolve this, he called the police on me twice. Right now, my bipolar situation a hospitalization because of what Aspen has done. I will see the doctor today.

I have had three hospitalizations and one suicide attempt with this disease and I have worn your doctors many many times but they wont respond and will be on your hands if I go to the hospital or commit suicide. Promised blocked or dismiss so I think you will do nothing with us, but it is another email. I can give to the many organizations that I have talked to, like the civil rights department, the justice department, the consumer complaints department, The FBI, the food and drug association, the department for aging and disability, which I have both, and many more
Please call me at 505-795-****. My next filings are going to be with medical protection authorities because of what has happened to my health I am excessively thin, I am constantly sick with regurgitation and diarrhea, and I am in a high bipolar meaning, and I might not make it till next week before I have to be Hospital Influence, please send me your doctors name for the company if they have one, I sent over 100 emails to Bob Montana and Mr.

Bach and never have got response, the same with the South Carolina and Santa Fe offices. I have articles being prepared in the Santa Fe and , the Charleston newspapers and I talked to both reporters yesterday. I think you were contacted on one of them already, the ones from Santa Fe, Charleston will make a decision soon. I am also waiting for a call back from PBS who happens to detest your company and series of TV shows on Aspen a few years ago.
I doubt you will help me because I am dismissed, illegally dismissed because Dr.

Aurora did not follow of the five requirements in the industry for a dismissal. He has no regard for the law, hes lying to every agency Ive contacted and I can prove it.
I want this implants gno what he was watching Santa Fe, she is the only humane and I have met and that includes at least a dozen and Aspen Dental
If I dont hear back from you, which wont surprise, I will forward this to the two newspapers and PBS as further proof that no one at Aspen will help me with
Im actually shocked with all the communications to Anna that he hasnt taken care of this. I have a feeling someone is reading his emails because he never responds and his phone number listed on is what they are doing. Your site is a lie, it just takes you to a local office after you put in your ZIP Code, typical Aspen lying and stealing so Ill wait for the end of the day for a response which I know I won do
Yes, evidence of the insidious service from Aspen Dental, Doctor, Aurora deliberately dismissed me because he knew your office would take me off your active complaints because I was dismissed.

Business and financial, so I made a complaint against him and he put me on dismissal based on lies, so he shut down a service claim on him. That may win some kind of an award for the worst customer service system differences ever.

Hello,

I went to Aspen Dental Wolfchase in Memphis, TN to receive the highest tier dentures I could afford (the NaturaLytes) and paid in full, knowing that later on I would not have the money to do so. From the get-go I was in the office nearly every week to have my dentures either realigned or adjusted.

The bottom teeth did not fit AT ALL (even with fixodent) so I was constantly having to take them out, but the lab tech told me there was nothing they could do to fix the bottoms because I do not have enough suction. This is definitely NOT what I was told (by the dentist) before purchasing the NaturaLytes, but again, I just accepted it as fact and had to resign myself to the fact that Id be having to take the bottoms out and add Fixodent to put them back in upwards of 15 times a day. I have a 3 year old daughter with ADHD along with being very sweet and sensitive, so having mommy have to go to the bathroom to do her teeth over and over throughout the day was becoming more and more difficult. I went in for the usual adjustment, Waited 15 minutes then went bathroom making private phone call (doors to office were now being locked so I didnt want to go outside and risk missing my appointment) my appointment time came and went so I was told I couldnt be seen because I missed my appointment - waited another ten minutes only to be told the lab tech is gone and I cant be seen at that location.

On top of this, there was a HUGE cockroach in the (filthy and unstocked) bathroom that terrified my little girl to the point that she will absolutely NOT go potty in there.

So now at long visits she will have to wear a diaper because she screams bugs in there! Every time she needs to potty.

By the time my appointment came around for the secondary location, I was told that I had to go BACK to Wolfchase because a new lab tech had been hired. At this point I am growing more and more disillusioned and angry with the gas money and time being spent on all of these visits and getting the runaround, not to mention feeling uncomfortable returning to Wolfchase after that very disgusting bathroom incident (pictures of the bathroom with Aspen Dental signs in clear view are available upon request). A few days ago I was coming home from the park with my daughter and was in a huge rush to get her dinner and to take care of my dying cat (vis a vis setting up an appointment to put her to rest) and I had to take out my bottom dentures for the millionth time.

I usually get straight to the bathroom to put them in soak on these occasions, but I did not have time to do so today. I wrapped them and placed them on a safe space and, lo and behold, they are now nowhere to be found. After looking through garbage cans and searching the house I am left hating myself because I CANNOT afford to replace these, even on a payment plan. My husband pointed out that if I hadnt had to constantly take them out, if Aspen Dental had provided what was PROMISED, I would probably not have lost them.

Needless to say, I am inconsolable at this loss. My appointment with Wolfchase went well when I met the new lab tech. She gave me hope that my teeth could be made manageable by explaining to me exactly what she would do to the tops and bottoms to make it so. I hugged her I was so happy but remembered that my bottom plate is missing.

So now, when I finally have a chance and having them fit, theyre gone and I dont foresee having the ability to get a replacement.

This was absolutely NOT the experience I expected. This entire experience has been one I wouldnt wish on my worst enemy and I am beyond dissatisfied, I am downright infuriated. My bottom teeth never should have had to be taken out so often in the first place, the top teeth dont fit AT ALL and have to be put back in multiple times a day, and now my toddler wont step foot into the bathroom at the location I have to go to.

I implore you to make this right.

I am not prone to complaints but I feel downright robbed and wronged in this situation. Please contact me ASAP regarding this matter.

Sincerely,

Ashley Penrod

I had three bottom teeth removed with an upper dental and a lower partial. I started this process back in January, paid them upfront.

The total procedure is still not done and this is June, about to be July! They pulled the three teeth on Monday, June 17th. One tooth had an infection, but they didn't prescribe any medication, nor did they give any home care instructions. I asked the dental assistant about medication, and he stated that I should call my pharmacy!

The doctor never gave the dental assistant any prescription or home care instructions. I called the office manager, but she was rude and didn't care! My teeth had been removed and I still had no antibiotics. I haven't slept in three days!

I called corporate, but I'm still waiting for them to respond. Aspen Dental in Flowood is a no-go! I wouldn't recommend them to fix my dog's teeth! I asked the office manager to transfer my file to the Clinton office, but four days later, the file still hasn't been sent over!

This is the worst dental experience I've ever had! They need to fire the office manager! She doesn't have people skills.

Dr. Brown and the dental assistant Chris...

I am posting this for a friend. She Went to the office and told she needed a crown.

Dr Hooda put in the crown and did a terrible job. As a result the crown kept falling out. The first time was the day after I got it!!! In addition she did unnecessary work.

You can easily Google Aspen Dental Lawsuit. Well she returned again today and she refused to put it back in. She told her that she had saId that she knew the crown would not last!!! Logic would tell you someone wouldn't put a crown in if they were told it wouldn't hold.

In fact the dentist should not have done it! There are numerous complaints against this Dr. and office. She then asked for her records which they would not provide.

They said it could take a few weeks which is absurd.

I wonder why they need a couple of weeks? I am filing a complaint with the Dental Board on behalf of my friend.

I went to aspen to get a new top denture. An to get the ten remaining teeth pulled on the bottom an a temporary bottom denture.

The dentist is very dismissive an rushed every appointment. Did not listen to me at all. The dental techs are very unprofessional an also rush you in an out! I got my top denture after 3 wax mold.

They me feel like I wa a burden so I went with the 3rd mold. He pulled the ten teeth on the bottom. Put in the temporary denture that is so bad it looks like it was made for someone else!! He grinds down an say well thats all I can do today!

The tech just stood there . She left me with big pieces of my teeth on my face! A blood all over my mouth an face. I had to ask for something to clean my face off!

The temps are so bad I cannot wear them! Aspen dental is a joke

My plates are about 2 years old now. They really look deformed.

I have to use a lot of Fixodent in order for them to stay in most of the day. I'm missing a tooth on the bottom front now. It fell out from eating toast. I saved the tooth but it would cost me almost $200 to have it glued back in.

This morning I was having toast again and another one just came out. I think I swallowed that one. Now I'm missing two now. How many more are going to fall out?

This is my third set already from Aspen. I've been with them for about 25 years maybe, and this is the worst set I've received. What am I to do now? Spend another $700 or more on another set?

I want some answers as to why they are falling out.

I'm on a fixed income and can't keep dishing out money like this. Dentures are supposed to last a lot longer than 2 years.

I sent this message on 8/28/24 and have yet to receive a phone call/response. I attempted to contact by phone on 8/6/24 and have not received a phone call back so I sent the email on 8/28/24.

I used the same email that I received correspondence from about an appointment. I sent this email on 8/28/24 about this matter and have not heard back from the office. However I have received another bill recently for this charge.
"I received the bill received for services rendered on 6/7/24 that I received and compared it to the receipt I received on the same day before leaving the office to ask if there was any charges for that procedure and the receipt that I received had no charge for services on 6/7/24. This was when the doctor had to be brought in for the adjustment of my implants since they would not fit right with the procedure previously done.

This procedure was only to make the implant placement right due to the placement by the physician. It was not something extra that I requested. Again before I left I asked for my receipt and for that day there is a NC on the receipt however I am later being billed for the procedure that was required because of the work done that caused the implant not to be able to be placed in my mouth correctly.
I do not understand how I am being charged for a procedure that was only required due to placement of the metal in my mouth in comparison to how the implant plate was made. Those two things are nothing that I controlled.

However without the procedure on 6/7/24 the implants would not fit into my mouth because of how the lab lined up the holes for the implants to fit. It appears as it I am responsible for either a lab error in making the implants or a doctor error with placement of the screw things in my mouth.
I came to each of my fitting appointments and had to be fitted with the fake implant to make sure it was correct however the final implant did not line up and I had to return for another doctor to ensure placement so that the implants would function as they were. There was never any discussion with me prior that this would be something I had to be responsible for especially considering everything had to be paid before the implant was complete. They appointment for 6/7/24 would have not had to be done if the implants were made in alignment with the pieces in my mouth.

This was no an appointment for a change that I requested it was an appointment to ensure that the implants that were made could fit into my mouth from the screws that were placed in by the physician. And again when I asked for the receipt at the end of my appointment it had a NC for the procedure for that date but Im being billed after the fact for a procedure that day.
Please help me understand how Im responsible for the failure of the lab to line up the implant to the piece in my mouth when my appointment before receiving the permanent implant the fitting and everything was right. I was told that if I needed changes then I would be responsible after the implant. The changes that were needed for the 6/7/24 appointment was due to the lining of the implant based on the placement of the attachment part in my mouth.

However there were imprints taken numerous of time before by final to ensure it was right.

I as the patient did not do my own imprints and placement of the dots on the model that was used to make my final implant, so I dont understand how Im responsible for that.
I can be reached via email. "

I reported the New Iberia, LA location to the BBB because they extracted 10 of my teeth after I agreed to a treatment plan that committed to resolve the issues with my remaining teeth over the following year or so, before I got my permanent partials. They lost their dentist and have not been able to schedule any appointments to repair my other teeth.

After approximately 1.5 years, two of my untreated teeth were causing severe pain, so I scheduled a consultation at the Monroe, LA location since I was working nearby at the time. During this visit, I was informed that I needed two root canals and crowns on the affected teeth. I was also told that it would cost me approximately $425 out-of-pocket to cover what my insurance didn't for the procedure. I paid the out-of-pocket sum prior to the root canal procedure and they commenced.

As the procedure progressed, the dentist was frequently called into other treatment rooms, to the point where he mentioned that they were going to place temporary crowns on the two teeth 'so he could check the roots' before installing the permanent crowns. After adjusting my work schedule for this extra appointment and driving four hours to get there this morning, I was initially informed that the permanent crowns were not included in the price I was quoted and that it would cost an additional $2300 to fit the permanent crowns. THEN, they tell me that the Genesis card I obtained through them, with $1200 of $3000 remaining on it (expiring on 02/25), only has $25 of $1500 remaining and that 'it's an old card that they wouldn't be able to use.' This is the same card I used two weeks ago to pay them for removing the roots of two teeth and leaving them untreated. I don't believe I should bear the cost of two root canals which would not have been necessary if the New Iberia office had fulfilled what was originally agreed.

And now, with these poorly executed temporary crowns in my mouth, I'm told that I need to cough up an additional $2300 to complete the job? Why wouldn't they disclose this before drilling my teeth? It's impossible for me to come up with $2300 for quite some time.

Furthermore, this is the absolute worst treatment anyone could receive when trusting a medical professional. Please ensure this doesn't happen to me again.