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Pissed Consumer Interviews ?

I went to the Aspen Dental Office on Blanding Blvd Jacksonville, FL. and had four implants and a plate made for my upper mouth. The cost was over $12,000.00. I told them I wanted the plate made with teeth that I could see when I open my mouth. After the implants healed the plate was made. I looked at it and the teeth looked normal size and the dentist put the plate in my mouth and if fit perfectly. HERE IS THE PROBLEM, when I went home and looked in the mirror I could not see my teeth. It took me awhile to figure out what was wrong. The cavity where my gums fit on the plate is about half a tooth down behind the teeth on the plate. In other words if your front teeth were removed and glued back onto your gums with only half the tooth below your gums, that is what I look like.I was scheduled for eye surgery in both eyes and could not return to the dental office immediately. When I was able to make an appointment to return and explain what was wrong they wanted to charge me over $1900.00 to make another set of teeth. All though there were signs around the lobby saying if you are not satisfied with your dentures we will remake them.Yegar L. Latham 904-584-4342
I don't believe I have enough room on here to tell you everything that I have gone through...from paying $7,000 plus to have new comfortfit dentures made and implants in my lower denture to still waiting for the rest of the hardware to be delivered so that we can wrap up. I went on 6/12/18 to have them done and was told that the other office where I started all of this had not noted what size implant they had put in (that is another horrible story) so they would order what they needed and put a rush on it...well it has been 19 days and I still don't have it done. I feel I have been lied to numerous times. I have called and ask the manager or the assistant that was helping me to call me and they don't do it. I finally got in touch with the manager and he told me he would contact me at they end of the day to let me know what was going on...again...didn't happen. The last call said they didn't get everything they needed and would call when they got it. Not holding my breath! I will certainly tell anyone I can that they should not use Aspen Dental. I feel like I have thrown $7,000 down the drain! My name is Vicky Land and the 2 offices I have used are in OKC on Memorial and Stillwater, OK. What a rip off!!!
Most Helpful
99 comments
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
My husband called me on his lunch break and asked me to make him an appointment to have a tooth pulled. I called and he had his tooth pulled @ 3:00 on Thursday October 30, 2014. The doctor told him that since the tooth was the source of infection he would not need any...
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OmniscientKomodoDragon295
#1718686

Wost *** dental office in the world they need to be shut down

Author
Location
Goshen, Indiana
Pros
  • Holly
Cons
  • Being lied to
  • Not getting appropriate medication
  • Left with a serious infection
Reason of review
medical neglect
Preferred solution
Full refund
Review #552902 is a subjective opinion of poster.
0 comments
1.4
Details
Agreed to the top dollar set of dentures paid 3336.00 down had an appointment to see their oral surgeon when the office staff called and said because i owed a balance they would not see me until i paid acct. in full the office manager Justin informed me he was going to...
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Author
Location
Odessa, Texas
Reason of review
threated by staff which is unacceptable
Loss
$3884
Preferred solution
an apoligy and refund on dentures
Review #1593666 is a subjective opinion of poster.
0 comments

Aspen Dental - Awful...again

1.0
Details
My PREGNANT daughter went to Aspen in her second trimester to get a tooth pulled that she had been suffering with for months. She had the letter clearing her for work to be done AND she told several of the employees she was 3 1/ 2 months pregnant...AFTER the dentist gave her the numbing shots she mentioned the baby and the dentist DIDNT KNOW SHE WAS PREGNANT!!! What an awfully run office that the DENTIST was unaware his patient was with child!! They say she was given the correct anesthetic that Is SAFE for the baby, but i wonder if they would actually admit if they hadn't?!? Such an unorganized and ill run office! I pray to God the right 1 was given. We will Never go back
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Author
Cons
  • Whole experience
Reason of review
Poor customer service
Review #1593227 is a subjective opinion of poster.
1 comment
1.7
Details
Completely dissatisfied with my treatment at this office. During the initial visit Dr. Lindsey McMahan looked extremely worn-out and spent 3 minutes with me at most. I was hardly pushed towards an unnecessary service, which was charged but not performed! Unlike with...
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Anonymous
#1718856

Other Aspen offices are not very different. They are all owned and run by the same organized crime syndicate in Syracuse. When they talk about deep cleaning, they are talking ...

Author
Location
Parma, Ohio
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
Review #1592928 is a subjective opinion of poster.
1 comment
Went to have a tooth pulled, they told me all of my bottom teeth had to be pulled.bad cavities in all my teeth especially my front teeth. Went to another dentist all my teeth are solid and just needed a cleaning.aspen was going to pull all my teeth just to sell me...
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Anonymous
#1718852

This is truly amazing even to an experienced dentist like me. I had a college student come in that supposedly had 13 cavities planned for fillings by Aspen, and the cavities d...

Author
Cons
  • Not trustworthy
Reason of review
Lied about condition of teeth
Preferred solution
Just want people to know not to trust them
Review #1592660 is a subjective opinion of poster.
1 comment
1.0
Details
My dencures have caused me to use unexcess amounts of adhesive. They fall out without adhesive. I cannot eat foods the same. I have lost weight and my face structure has changed. Called corp. Office no results. I am a customer service rep. And deal with customers face...
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Anonymous
#1718374

Good fitting dentures shouldn't need adhesive. Of course, dentures made by slackers like Aspen Dental Crime Syndicate seldom fit well, even when first put in. A good dentist m...

Author
Location
Cincinnati, Ohio
Pros
  • Office manager needs some serious customer service training
Cons
  • Shoddy workmanship
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Review #1592080 is a subjective opinion of poster.
1 comment
4.2
Details
I had my new dentures for six weeks and the upper denture cracked. it was the cheapest denture $800.00 but I felt they should have lasted longer. I was at lunch with group when happened 7/14/19. I rushed to the office and was told by staff that they closed at 1:00 pm...
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Anonymous
#1718354

No new denture should crack in half. Cheap dentures made of cold-cured plastic do. See what you get when you are a cheapskate? Wait until that denture cracks a few more times,...

Author
Reason of review
care given by Dr Jeremy Chen and Monica lab tech
Review #1591465 is a subjective opinion of poster.
2 comments
2.0
Details
Buyer beware! Don't believe the Aspen Dental Commercials! During the year 2018, I was required to obtain dentures as a hip surgery prerequisite. I chose to go to AspenDental because their Advertisement states that they provide their customers with Same Day Denture Wear...
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Anonymous
#1718353

First of all, you should NEVER patronize any health care facility that advertises on TV. It is the hallmark of scammers. Second of all, it is impossible to make dentures in on...

Author
Location
Taylor, Michigan
Pros
  • I appreciated aspen dental paying for an uber ride
Cons
  • Dentures are painful and look awful
Reason of review
Bad quality
Loss
$5000
Preferred solution
Deliver product or service ordered
Review #1591187 is a subjective opinion of poster.
3 comments
1.0
Details
At the beginning of the year went in for an evaluation and eventually to have one tooth pulled with others that may have to be pulled in the future. Did the evaluation, x-rays etc., and then had a consultation with the dentist. Which she and I agreed to have ONE tooth...
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Anonymous
#1718656

Just normal for aspen dental. Junk work for ripoff prices. Aspen refers to their offices as "stores" not clinics. Selling junk is normal.

Author
Location
Washington, Missouri
Cons
  • Totally ignore and disrespectful of the patients wishes
  • Superior attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1590910 is a subjective opinion of poster.
2 comments
Employees are rude and dening to give me my records so i can switch dentists also was on hold for over 1 hour the way to resolve this is get better employee's
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Anonymous
#1718660

When they give you your records all it will say under patient summery is We ripped this person off!

Author
Reason of review
Poor customer service
Preferred solution
Saying insurers don't cover but they do
Review #1590767 is a subjective opinion of poster.

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts

Aspen Dental Products and Services Reviews

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4 comments
Aspen Dental - Follow up on review yesterday after appointment today
My first appointment to have 5 remaing teeth pulled at aspen was oct 30 2018 . Upon arrival i noticed that eveyone working there was dressed up for halloween Looking back since then its been almost 9 months the the title that best fits this story is NIGHTMARE AT ASPEN...
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Anonymous
#1718858

When bone fragments surface, which can happen, any honest dentist removes them for free as part of post-op care included in the price of extraction. Aspen Dental- a one-stop c...

Author
Location
Killeen, Texas
Cons
  • Rough work resulting in pain during visit
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
I will return upper denture and Aspen dental refund $2,500
Review #1590259 is a subjective opinion of poster.