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Pissed Consumer Interviews ?

I don't believe I have enough room on here to tell you everything that I have gone through...from paying $7,000 plus to have new comfortfit dentures made and implants in my lower denture to still waiting for the rest of the hardware to be delivered so that we can wrap up. I went on 6/12/18 to have them done and was told that the other office where I started all of this had not noted what size implant they had put in (that is another horrible story) so they would order what they needed and put a rush on it...well it has been 19 days and I still don't have it done. I feel I have been lied to numerous times. I have called and ask the manager or the assistant that was helping me to call me and they don't do it. I finally got in touch with the manager and he told me he would contact me at they end of the day to let me know what was going on...again...didn't happen. The last call said they didn't get everything they needed and would call when they got it. Not holding my breath! I will certainly tell anyone I can that they should not use Aspen Dental. I feel like I have thrown $7,000 down the drain! My name is Vicky Land and the 2 offices I have used are in OKC on Memorial and Stillwater, OK. What a rip off!!!
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Brownwood,Texas

Aspen Dental - Finally a phone call

After posting this on Friday I received a phone call from the District manager. He was condescending, attached my integrity of the complaint. He demened my character, with the hurtful statement of it wasn't actually the dog they had a problem with, that it was me that they didn't want back in the office.
1 call to the company
Customer made 1 call to the company using contacts on our site.
0 responses from 1 day ago
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#1418491
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Brownwood,Texas

Aspen Dental - Denied service because of my service dog

2.3
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I was asked to reschedule my appointment so I could leave my dog at home. I was not asked if she was a service dog. I was only requested to show proof that she was a service dog. Asked for what disability I need her to be my service dog. I was accused of being hostile, and trying to run staff over with my walker.
1 call to the company
Customer made 1 call to the company using contacts on our site.
0 responses from 1 day ago
Company wrote 0 private or public responses to the review from 1 day ago.

2.3
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#1418470
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My oral surgery was cancelled, I requested a refund weeks ago and have still not received my money.
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0 responses from 1 day ago
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Anonymous
Seasoned Dentist

In what other type of practice do you have to pay in advance for treatment you will have in the future? None that I know of. Some ask a deposit so you won't waste their time, ...

#1418050
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Peoria,Illinois

Aspen Dental - No advice

1.2
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I gave my story and was disconnected. No advice
3 calls to the company
Customer made 3 calls to the company using contacts on our site.
0 responses from 2 days ago
Company wrote 0 private or public responses to the review from 2 days ago.

1.2
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#1417555
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I would highly recommend that a person needing professional dental care choose a different Dental office. After my unprofessional and expensive visit I will not be going back to Aspen Dental. My broken tooth turned into a crown but because of the inexperience and...
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0 responses from Dec 05
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Anonymous
Seasoned Dentist

Taking a photo with a personal cell phone and sending it to another dentist you approve of is no HIPPA violation. No doctor as to have a designated "Office" cell phone to take...

1.0
#1416301
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Twice the S.O.B.'S got me to make appointments ..the first time I tried to call the office mgr to see if they would bill some of extractions to my medical ins..he would never call me back..(called 3 times) I waited a year ..made an appointment at the Plover WI location...
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0 responses from Dec 05
Company wrote 0 private or public responses to the review from Dec 05.

Anonymous
Seasoned Dentist

Not many dental offices want to deal with the hassle of billing medical insurance. An oral surgeon friend of mine, who deals with extractions all day, won't even do it. You ha...

1.0
#1415591
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On Aug 21, Went in for repair to my partial which had a tooth fall out of it. Had that repaired for a fee, then they wanted to make new partial. I agreed as mine were getting old I guess. They then gave me the estimate of $2400, and included a scaling which I didn't...
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0 responses from Dec 04
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Anonymous
ClydeDDS

First of all, a new partial done right takes time to design, and at least 4 appointments plus time in the lab. No way it can be done in a day. Second of all, teeth and gums MU...

1.9
I liked
  • Dr who did the extractions
  • Technicians
I didn't like
  • Tme i waited without any teeth
  • Fit of product
  • Anything esle
#1415187
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They did not fix any bad teeth that i came in for. Pulled & broke upper teeth. I need a legal advice now because thet will not give me my permanents until i sign a waiver releasing them of all legal obligations including sueing for malepractice & no warranties. I...
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0 responses from Dec 04
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Anonymous
ClydeDDS

LOL! Aspens "Best" dentures are pitiful compared to the WORST dentures made by a second year dental student on a bad day!

Anonymous
Dental Advocate

That's a new one. They get you to sign a hold harmless clause before handing over your denture. Think they have been sued a lot? The sad part is that because you chose an ille...

#1414856
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I received a collection letter 5 months after my procedure. I never recieved a billing before then. Before my visit I asked them to make sure how much my copay would be before we performed the procedure. I told them to contact my insurance company to make sure there...
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0 responses from Dec 04
Company wrote 0 private or public responses to the review from Dec 04.

Anonymous
Seasoned Dentist

Why didn't you call your insurance company? Why is it the dentist's responsibility? It is your insurance. You pay the premiums. Dentists can only estimate what insurance compa...

1.0
#1414759
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Today I got my new dentures at another dentist. After 7 months of excuses as to why my teeth did NOT fit. The new ones fit perfect from another dentist! I could not even bite bread and Aspen dental told me I did not have enough bone left as I'm 84 years old. I was...
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0 responses from Dec 03
Company wrote 0 private or public responses to the review from Dec 03.

Anonymous
Anonymous

How wonderful that an 84 year-old-lady was able to triumph over a corporate scam outfit. You are like the widow in the Bible parable that finally obtained justice by wearing o...

1.0
#1414476
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