After having my cleaning delayed because they had lost their hygienist, I finally got back to back appointments for our cleaning with my son with a new hygienist. She took me back and proceeded to tell me about my deep pockets, which have been well preached to me in the past.
I do plan on getting an implant bridge on the worst side in 2019. Well, she said she and the dentist (who is new also and I never saw), read my chart, looked at my xrays and said they were referring me to a periodontist. I declined, as I'm having the worst ones removed next year. She refused then to clean my teeth.
No choice to sign an informed refusal, nothing. It was periodontist or nothing.
I walked out, cancelled my son's cleaning and will never return. So much for patient's bill of rights at Aspen.
Product or Service Mentioned: Aspen Dental Dental Services.
Reason of review: Poor customer service.