Ask Community about Aspen Dental

Can you imagine, I have SIX pairs of dentures. When they pulled my teeth the tool cut my gum that won't heal.

I'm not happy at all with the crowns on my front teeth. Some are shorter than the others and they don't go up to my gum line. How can I convince my dentist to listen to me. He says they are fine. I can see with my own eyes they are not.

The Aspen Dental.com customer service phone numbers differ across locations. In different spots at different times, the phone number for Aspen Dental customer help vary on the website and may be based on the location. The phone numbers that appear at different points for customer support include Aspen Dental Management, Inc customer helplines 877-649-0354 or 800-277-3633 You also have the option of leaving a review on www.aspendental.com, which may start a dialogue with the company as well.

Most dentist require payment upfront for delivery of a crown. Aspen requires a down payment of 60% to set the appointment to hold that chair time for you. The chair time for a crown prep is usually at least an hour- that is time and money lost if you decided not to show up. Money down ensures that you take it seriously and show up. The remainder of the cost must be paid at the time of the appointment- before work has begun. Again- this is not unusual in the world of dentistry in the U.S. You are paying for the dentists expertise, chair time, and lab costs- as well as the actual crown, of course.

Sometimes a crown is not the answer, it might be something that cost less or more. But I’ve never heard of any dentist asking for money up front. When you get there, if you don’t have insurance. Then I could see giving them a partial payment to pay for a hour of their time. Change dentist or see a different Aspen office. I bought the Cigna card for $135.00 and it gives you a huge discount and no limit on work that needs to be done. O monthly fees. It just gives you a huge discount. A $1441.00 porcelain crown cost me under $600.00 dollars. Get the card, a lot of dentist take it. Aspen does have very young staffs. Like fresh out of school. JT

The Aspen Dental.com customer service phone numbers differ across locations. In different spots at different times, the phone number for Aspen Dental customer help vary on the website and may be based on the location. The phone numbers that appear at different points for customer support include Aspen Dental Management, Inc customer helplines 877-649-0354 or 800-277-3633 You also have the option of leaving a review on www.aspendental.com, which may start a dialogue with the company as well.

Yes already spoke my mind on there web page. Got nothing but a call from the office with mor excuse and still delays

dentures are no fairy tales. it's a prosthetic. everyone needs to use glue. why haven't you gone to get your new set if they said it's at 6 months? i wish i had gone for my annual checkups every year before i lost all my teeth due to periodontal disease. everyone ii know who have dentures, have problems. get a better insurance and pay less

You can contact Aspen Dental customer service using the information in the company "Contacts" tab on PissedConsumer.com or in the article "Best Answers to 6 Aspen Dental Questions from Community Members" on Pissed Consumer Help Center.

Check what can be done in case you want to cancel your Aspen Dental appointment here.

There are advertised specials for dentures on www.aspendental.com for a specific location, and these offers can vary, which makes it hard to pin down an exact price.
When addressing the question of cost in the Aspen Dental FAQs page of the company website, the company states that pricing for services and procedures “vary from office to office and state to state.”
The company starts with an initial appointment and then develops a treatment plan that includes “costs, financial alternatives, and insurance.” There is a Pricing & Offers section of www.aspendental.com available for each location.
On this page, you can find many “Starting At” prices for different services. Again, these will vary by location.

The Aspen Dental FAQs are careful about guarantees on how long it will take to get dentures. The website does lay out the steps required to be fitted for the dentures, how to adjust to dentures and general information about getting dentures from Aspen General, but it does not include a specific time frame for manufacturing. Find out what else say Aspen Dental FAQs about its dentures in the article: "Best Answers to 6 Aspen Dental Questions from Community Members"

You do not understand these people are horrid. If you have that kind of money to throw away do so ...If you have to fight for it do so as I am sure you paid for a whole lot more then you know. Why if you knew he was getting a root canal only would you pay for other things and if you look at your bill you bought a toothbrush and a whole bunch of other ***.
They have a return policy on the website and I would think they have to comply with at least that, but thats questionable because states that have had moderate success with the States attorneys office coming to the consumers defense via suit are singled out. So the states attorney is where I went. My thought If you were looking for cheap dental care, can you really afford even on principle to pay them for services not rendered. God not me. I copied the policy for what is worth
You may discontinue treatment and request a refund at any time for any amount that you paid for treatment that you did not receive; provided, however, crown and bridge patients are responsible for the full cost of their treatment plan once preparation of your teeth has begun.
Your refund request will be handled as follows:
Original Form of Payment. Refunds will be processed to the original form of payment, except cash payments will be refunded by check.
Seven Days of Inactivity – New Patients. If you are a new patient who has had no treatment performed, has no scheduled appointments and has a credit balance on your account, after seven days of inactivity you will automatically receive either (a) a notice that you are entitled to a refund if you paid by cash or check or (b) an automatic refund to your original form of payment if you paid by credit card or with third party financing. 60 Days of Inactivity (*Massachusetts patients see below). Credit balances existing on accounts after 60 days of inactivity will be automatically refunded to the original form of payment, except cash/check payments, which will be notified by letter. *[GEOGRAPHIC_DATA] patients. Credit balances existing on accounts after 45 days of last deposit with no future appointment will be automatically refunded to the original form of payment, except cash/check payments will be notified by letter. Credit balances existing on accounts of denture patients after 45 days of inactivity will be automatically refunded to the original form of payment, except cash/check payments, which will be notified by letter. 180 Days of Inactivity (Partial Denture Patients Only). Credit balances existing on accounts after 180 days of inactivity will be automatically refunded to the original form of payment, except cash payments will be refunded by check. Timing of Refunds Cash/Check: After receiving your refund request, we will confirm that your payment has cleared the bank (may take up to 15 business days). Once cleared, you will be issued a refund check within ten (10) business days (five (5) business days for Massachusetts patients). Credit Card/Third Party Financing: Refunds will be issued to the form of payment within three (3) business days after receipt of your refund request. If you paid by credit card, it may take up to seven (7) business days for the credit card company to post the payment to your account. How to request a Refund Contact your office and request a refund Email a refund request to: refundrequest@***.com Mail a refund request to: Aspen Dental Management, Inc. Attn: Refund Processing P.O. [GEOGRAPHIC_DATA] Social Navigation

Concur with above comments. My sister is going thru the same thing. They were charging her $200 for a toothbrush. Of course they do not show you the entire breakdown of the bill when you sign for the service.. They also lied about taking certain kinds of insurance or Medicaid/Medicare.. Bottom line is they just want your $$ and will do anything to get it.. Watch out for these businesses that say they don't take insurance or only a partial insurance, they do that because they know they will get your $$ up front vs just a portion from the insurance after the care.. Be careful before signing anything with this company..