Update by user Jan 20
The Eau Claire, WI Aspen Dental office did pay for my Daughter's unauthorized sealants. I paid for the rest of the bill.
Original review posted by user Dec 19, 2018
I have been dealing with the Eau Claire, WI Aspen Dental for over a year and a half now. My Daughter went in for a yearly cleaning and check.
I was in the waiting room. The Dentist went ahead without consulting Me and replaced all of her sealants. I ended up with a whooping bill of almost $1,000.00. I complained to the local office and the office manager said that I shouldn't have to pay for the sealants that were not authorized by Me.
We decided to have them pick up those charges and I would pay the rest of the bill. I have no dental insurance. The bill was to be mailed to New York; so I told them that I would mail the check as soon as I saw the credit from them on my account. I have been checking and calling.
No CREDIT from Aspen Dental on my account. The office manager is Eau Claire even told me not to mail the check until I saw the credit to my account. Today I looked still no credit to my account and now the bill has increased from $732.00 to now a balance due of $889.00. I am SO frustrated with this Company that I could scream!!
I have tried to be fair; but I don't trust this Company at all. I think that the next time I am in Eau Claire, I will pay what I was supposed to pay in person and they can give me a receipt that shows I paid MY PART IN FULL. If they go after Me for the rest, I will consult an attorney.
I hate this Company and will bad-mouth it to EVERYONE! Liars and scammers!!
Product or Service Mentioned: Aspen Dental Dental Service.
Reason of review: Poor customer service.
Monetary Loss: $584.
Preferred solution: Let the company propose a solution.