January 2, 2018 I had an appointment for a crown. I went there and they didn't have time to do the prep, although they demanded payment in advance, which I questioned, but paid.
So they rescheduled the appointment for 1-4-17 for 4:30 PM. I showed up at 4:39 (weather was bad-snowing). At 5:20 they let me know that they couldn't see me and I would have to reschedule because I was 9 minutes late. I asked why I wasn't told this at the time I arrived (no answer).
So the following week I went for Crown prep. It was apparent that the assistant did not know what she was doing and made 3 temporary crowns. It cracked the same day. I went back in for another.
That one also cracked the same day. Then I went in again and the same thing happened. I have not been able to chew for 10 days while I am waiting for the permanent crown. I refused to have another incompetent employee put another temporary one in that I was certain would break again.
I would have cancelled the entire procedure, however, I have already paid in advance. I am set to get the permanent crown today 2-1-2018.
I have no confidence that it will be professionally installed or will last. In addition, I have wasted many hours driving and loss work time dealing with this nightmare and no one has offered anything for my time, loss of work, inconvenience, inability to chew for a month.
Product or Service Mentioned: Aspen Dental Tooth Crown Services.
Reason of review: Bad quality.
Monetary Loss: $1700.
Preferred solution: Price reduction.