Update by user Jun 08, 2018
The company never contacted me about my complaint with them. All I ever received was a bill in the mail for the X-rays that were pointless.
Original review posted by user May 09, 2018
I went to Aspen Dental for severe tooth pain. When I got there, I was 9 months pregnant and they insisted that an X-ray was necessary. My OB said it would be okay if absolutely necessary. So I allowed it. While I was getting the X-ray done, there were staff members fighting about the chair and I was sitting in to see the dentist. They wanted to give it away to someone else and make me go back and wait. They argued for a good 10 minutes while keeping me in the X-ray chair with an uncomfortable piece of plastic in my mouth pressing against the sore area.
When I finally got back to the chair that was the center of the argument, I never saw a doctor. The original person was a dental tech or something and that’s who kept telling me what was going on. By that I mean, she told me I needed a cleaning. Fine, that’s wonderful but what about the pain? She went and got another person, who was a dental hygienist. The hygienist took measurements of my gums and told me I just needed a cleaning. That’s when she left and the original tech escorted me out to their financial specialist.
When I sat down with the specialist she printed out a list of services I required. I still have never seen the actual dentist at this point and no one has said a word about my pain. She gives me the bulk of $492. For a cleaning. When I questioned what part my insurance paid she said that total was after insurance. I told her I could go to my regular dentist and get my teeth cleaned for just my co-pay. That’s when the FINANCIAL specialist told me I had severe gingivitis. Something none of the other people said and is common in pregnancy and that I required this specialized cleaning. I told her I wanted to speak to the dentist. She refused until I agreed to pay for services. She even tried to get me to agree to taking out a credit. I told her no and I left.
Fast forward to yesterday. I went to an actual dentist office not aspen dental. They examined me completely. I had a cavity in my tooth that had food displaced in it causing the pain. They removed the food, filled the cavity and cleaned my teeth. It cost me $35 dollars and I feel wonderful.
Product or Service Mentioned: Aspen Dental Dental Services.
Reason of review: Bad quality.