My experience at Aspen Dental in Erie, PA has been mixed. The staff is very friendly and accommodating.
They always meet me with a smile and answer all my questions. They can usually get me an appointment quickly and one that fits inside my busy schedule.
The friendly staff cannot overcome the gross incompetence of the dental aspect of my experience. I recently chipped a front tooth and I’m currently in the process of getting this fixed with bridgework. This continues to be a frustrating, tearful, and unpleasant experience.
First, I was told that a surgical implant would be the appropriate treatment option, but later was told at follow up, which was with another dentist, that would be inappropriate treatment strategy. I was charged $800 dollars for the first appointment for poor information. Secondly, I have been into the office for the final bridgework twice. Yes you read correctly twice.
The first time the bridge was not made properly by the lab and therefore didn’t fit properly. The bridge was sent back in order to be remade. This is understandable every one makes mistakes. I went back a second time to get my bridgework performed.
This time the bridge was made even worse then the first time. The excuse from the dental office was either the lab isn’t making them correctly or the first dentist didn’t measure correctly. Their solution is to send the bridge to the same lab and re measure my mouth. Each time I get several numbing injections and endure drilling and shaving of my teeth to be told the bridge work doesn’t fit.
Not to mention that my temporary fillings have chipped in half once already and the dentist told me that I need to eat soft foods and if it breaks again tough. I’m eating mashed potatoes and gravy for the past 2 months because your dentist can’t figure out how to get my bridgework to fit correctly.
Product or Service Mentioned: Aspen Dental Dental Bridges.
Reason of review: Bad quality.
Monetary Loss: $1200.
Preferred solution: Price reduction.