I am giving Aspen Dental North Port Florida a 1 Star rating only because there is not an option for 0. All Aspen Dental cares about is the $$$.
Aspen Dental North Port FL put a crown on my FRONT TOOTH a year and a few months ago. It fell off.
I was in their office first thing in the morning and was informed that they could not take me in as an emergency walk-in because they were too busy (Although it is clearly posted on the front of their building; emergency and walk-ins accepted). It was an emergency walk-in to the same clinic that provided and put on the crown in the first place. I was informed that I would have to come back and pay MORE MONEY for a teeth cleaning (because I hadn’t had one at their facility in the last year and that was their rule).
And that I would also need to pay for an x-ray and an exam. A teeth cleaning has nothing to do with the crown that they put on and subsequently fell off. They do not warranty any of their work!! I asked the receptionist for her name at which she replied she was not going to give me her name.
I requested to speak to someone at a higher level or their Corporate Office and was told there was no one else that I could speak to. Then about that time another person came up to me and said she was the manager, Victoria. Who also told me there is no one else that I could speak to. I questioned her as to why I would have to pay for a cleaning and anything else that was not needed at that time.
At NO TIME did I say I was unwilling to pay. Without a resolution, I left Aspen Dental with the intent of finding someone at their Corporate office that I could speak to. I googled and through several phone calls found a number for their regional manager, Kristen. I left a message for her to call me back regarding this issue.
Kristen never called me back. Instead Victoria, the same person I spoke with before at the center, called me back. She said she was returning the call for Kristen and that nothing had changed but that they could get me in for $129.00 at 2:00pm or at 8:00am the following day.
I returned at 2:00pm that day to pay $129.00 to have them look at the tooth. I took a seat and waited my turn behind 2 people that had come in after me.
I was then called up to the front desk because they wanted me to pay in advance of the service because as Victoria informed me, “We can’t have you leave and not pay for the service.” I asked her why they were discriminating against me as I knew it was their practice to pay after services were completed. And I had NEVER said I wasn’t going to pay earlier that day during my first visit or at present. While I was questioning her as to why I had to pay first before services, she accused me of tape recording her with no knowledge or information of the such as she proceeded to call police. I asked if I could speak to the dentist to resolve this issue and she said no and that they were refusing treatment and dismissing me as a patient.
I was ultimately discriminated against. Victoria calling the police was just their way of justifying their actions. The police officers that I spoke with were very kind and understanding.
After explaining to them what happened and showing them my tooth. One of them expressed their own concerns about patronizing a place that treated their paying clients this way.
Product or Service Mentioned: Aspen Dental Dental Service.
Reason of review: Bad quality.
Monetary Loss: $1290.
Preferred solution: Full refund.
Aspen Dental Cons: Quality of workmanship, Staff, Lack of concern for patients welfare, Misleading, Office mgr & frt office staff need customer service training.