This complaint is about Your Aspen Dental Office in Cranberry, PA. My Husband, John Funtal, paid $7,000 in 2015 to have His few remaining teeth removed, which were all abscessed, prior to treating the Cancer on His Vocal Chords with Radiation.
That $7,000 covered removal of teeth, immediate dentures and finally Permanent Dentures. He died on April 7, 2017 without being able to make arrangements for His Permanent Dentures. I asked Nick, the Office Manager, if I could get a new set of Dentures in lieu of the Pre-payment which My husband made and wasn't able to get His Permanent Dentures. Nick said that wasn't possible but that He would allow me to pay Half the cost for a new set of Dentures at a cost of $1,504.00 as a favor to me instead.
I paid on July 18, 2017, have had numerous fittings and the final product is not satisfactory for many reasons. Nick refuses to refund me the $1504 I paid, in spite of Your Money Back Guarantee. Will You intercede for me and have Nick refund me My $1,504. I'm not asking for a refund of My Husband's initial cost, just the $1,504 I have invested in a set of Dentures that they have been unable to make to my satisfaction.
They are not lined up properly. They have only put 12 teeth on the Bottom Denture, and I am unable to eat with them.
Thanks in advance. Marie Funtal 108 Jo Deener Drive Zelienople, PA 16063 E-mail: firstname.lastname@example.org
Product or Service Mentioned: Aspen Dental Dentures.
Reason of review: Warranty issue.
Monetary Loss: $1504.
Preferred solution: Full refund.
I didn't like: Are not honoring their money back guarantee.