I made an appt because I broke 2 teeth, one lower left molar and one top right molar. Since I am a gov't employee, my insurance covered x-rays and cleaning.
All I got was the x-ray, not the cleaning. I was then taken to a female who does the billing. A young girl in her very early 20's. $1900 was going to be MY co-pay for all of the work I needed.
I was ok with that since I hadn't had any REAL work in just under 26 yrs when I had my daughter. But to be told that I had to pay $500 a tooth to at fixed at the time of work completion, I told her I didn't have. She checked some kind of insurance credit card, that I didn't qualify for, oh, forgot to mention that I just had 2 major surgeries for CANCER on 10/27/17 AND 01/12/18 because the 1st surgery spread and I still owed $1800 in copays from those surgeries. Now, I'm CANCER-FREE!
She made the comment that I should have been going to the dentist every year then I wouldn't be in this situation! I said, well, LIFE happened. She said my parents took me every year and I don't have problems with my teeth. Well good for you lil gurl!
My mom did us 3 girls also, only MY fillings are so old, they are breaking off inside of the tooth which is WHY I'm here. Needless to say, STILL didn't get the services offered for FREE by my insurance, AND I STILL have 2 broken teeth! What I am MOST upset about is the commercial I just saw with a military member who HAD NO INSURANCE, and Aspen Dental had the NERVE to say, "We do ALL we can to help!" AND FIXED HIS TEETH!! NO THEY DON'T!
AT LEAST NOT FOR ME! Now HOW can I get MY broken teeth fixed!!??
Product or Service Mentioned: Aspen Dental Dental Service.
Reason of review: Poor customer service.
Monetary Loss: $1900.
Preferred solution: Let the company propose a solution.