(21 of 4002 reviews match)
Latest review first
Aspen Dental in Albany, New York - Bad doctor experience on 5-10-2016 should sue practice bad
I had a cleaning scheduled on april 28 and it was canceled and up to may 10 for 3:15. So on may 10 i went to the appointment for a cleaning. When i arrived i waited for 5 minutes and was taken in to wait in a seat watching tv for 30 minutes. Then a doctor came in and introduced himself then i notice that what he was doing was not a cleaning but a rework of my mouth because they had taken 4 xrays of my teeth. i asked him what is this and he told me i was in for a check up . Then he showed me the Xrays on the tv and he looked at my teeth and started poking at my teeth with a pointy tool. He said it seams i my have a cavity soon. So he started scraping one of my molar surface with the tool and scraping very hard . The funny thing about this action is he hearded me and possible created *** on the bottom of the tooth. This was not the appointment i went in for. and i told him what are you doing to my tooth. He said he has been doing this for many years.. and i told him are you going to pay for this appointment he said you have insurance. Then i was upset and they told me to sit down with the admin lady that takes your payment. i told her i came in for a cleaning. She said they first have to work on your teeth before a cleaning. I told her this is not right .Then she said i was charged 38 dollars which i said i was not going to pay. Then she she said i had a credit of 38 dollars on my profile so it will cost nothing. Now i still have not gotten my cleaning and she said what day is good for you. I was very upset by now. I took 2 hours of my job for this appointment. Now i was given another May day for the cleaning the 26 day at 3:00. I am thinking of switching dentist because this aspen dentist at 979 central ave suite 400 in Albany ny 12205 phone 518-591-1000 is not looking out for the patient. My wife has had the same issue with appointments dropped and rescheduled with a different thing for them to do. My name is elfrein Ortiz phone 518 414-9063 or 518-365-7925 if you can please help with this situation. My email is email@example.com thank you if you can do something about this place.
Reason of review
Poor customer service
Let the company propose a solution
Aspen Dental in Albany, New York - Price given was not price charged
I wish I had read the reviews before going to Aspen Dental. I was given a price, then received a call that the work was going to cost more. The reason: the required work needed to be done by an oral surgeon. Why wasn't this determined initially? On my two visits I was taken into the "counselor's" office to discuss the finances of the work. This woman was worse than a used car salesman! As she manipulated figures she was saying "you need this" "you don't need that", she would not cease, did not allow me time to comment. I did have the work done, as it had initially been started and I needed to have it finished, otherwise I would have walked out. Never again and I certainly would not recommend Aspen Dental to anyone. Wish I had read the reviews prior to the initial visit!!
- Being lied to
- Hour waiting time to see dentist
Reason of review
Not as described/ advertised
Aspen Dental in Albany, New York - Unknowledged staff, dirty place, confused on insurance acceptance
went to the Albany ny office on central ave. what a dirty waiting room , staff weren't friendly office people weren't very attentive, didn't know if took my coverage, which is why I went there, held me for over an hour and still don't know what the problem is, couldn't tell me prices of the coverage I had that on their web said they accepted. Place was outdated dirty and office area was so cluttered and one fat dirty hag waiting and talking to someone instead of helping customers, BET I DONT GO BACK TO THIS DIRTY PLACE ASPEN DENTAL IS NOT A PLACE FOR CLEANIESS
- Over an hour to get out of there
- Place is filthy
- Lack of communication
Reason of review
PLACE IS FILTHY HELP IS TERRIBLE OFFICE CLUTTERED, OFFICE PEOPLE CANT ANSWER QUESTIONS. ONE OFFICE WORKER WAS TALKING TO SOMEONE AND HAD ME WAIT OVER AN HOUR TO GET OUT OF THE FILTHY PLACE.
HIRE COMPETENT HELP, CLEAN AND UPGRADE OFFICE , CLEAN THE PLACE UP.
Aspen Dental in Albany, New York - Better off using your own drill then going here
I decided to go here because they claimed they are low rates wrong!!! These are not dentist they take X-rays and want to drill everything saying you have cavities. Dentist didn't even use a tool to check if you had other cavities. I went for a filling that had fallen out which was a large hole in my tooth. I went the so called dentist drilled two cavities and filled and I walked out without the one I went for filled. I had to go back and show the doctor how *** they were and they still charged me. The dentist said during one filling do you feel any pain I said yea he goes oh then I must have drilled all the cavity out, whaaaat that's how you decide hello you are drilling near a nerve you ***. No that tooth kills me and I have to go see a real dentist. Aspen dental is a joke they will take all you money they are very unprofessional and will never recommend anyone go there not even for a cleaning. I would have an auto mechanic fix my teeth before these people.
- Drilled wrong tooth
- Cancelled 2 appointments on me
- Tooth hurts now
Reason of review
Damaged or defective
Let the company propose a solution
Aspen Dental in Albany, New York - Denture Replacement
Don't Go to Aspen Dental. Their dentures are factory made off the shelf, one size is supposed to fit all. Doesn't matter if you buy their most expensive. I went in for my fitting and their ad is accurate in that the next visit they were sticking teeth in my mouth. I couldn't talk the teeth were so big and did not fit my mouth at all. I went in for about 15 adjustments and finally said enough. I want my money back. GUESS WHAT!!! You don't get your money back until you return the teeth and that has to be within 90 days of having received them. Hope you didn't use a Flexible spending program to pay for them and are in a new year because Aspen will not reimburse you. Went through it all. I was fortunate to be able to go to a real Dentist and was able to put the cost onto a credit card. I actually had 5 fittings before the dentures where even made into the wax preset. It took about a month and a-half but when they were done, I had two small adjustments and not a problem since.
Aspen Dental in Albany, New York - Bad service
I.had purchased a set of dentures to replace.a set that was stolen. they lied to me and told me that they jad pulled all of my natural teeth. they insisted on it. they called.me a liar and.imsisted that my proffessional life jad never happenwd. then they started calling me.an addict and insisted that.i trade in a sobriety date It gets.evenworse. i was staying at a nearby hotel Tand the.found out names of.other guests.and.proceeded tp try and slam me. I used.to work on a.research facility and they insisted that i.didn't
Aspen Dental in Latham, NY tried to rob me.
Since I have no dental insurance & I was looking for an affordable dentist, so I called Aspen Dentist in Latham, NY on December 13, 2012. The dentist examined my gums & said I needed scaling because of periodontal disease & it would cost me $1000.000. I got a second opinion from a well known Periodontist & he used a probe to see how much room I had between my teeth & gums, which the dentist at Aspen didn't use. The Periodontist said that there is nothing wrong with my gums & thatI didn't need it done. Thank goodness for that second opinion.
Stay Away from Aspen DenTAL
Aspen Dental is the worst .All they are worried about is money and how many patients they can push through the door.If you go there with a problem if you take more than 10 mins it is you have to come back .Doesn't matter to them you just drove an hour to get there.I have paid them over $5500 to have pulled teeth and new false teeth.Your bill has to be taken care of the first visit ,then they keep adding charges.Charged me $85 to clean 4 teeth,took two mins. I have a temp plate and perm plate from them . Both plates don't fit right..The dentist (one of many) told me to use the paste on my plates so they don't fall out.There is no way I should have to use this if they fit right.I was told there was nothing more they could do .the dentist walked out of the room and sent in the financial adviser to talk to me.What does she know about my teeth.This place should be closed down.
Aspen Dental in Albany, New York - Left ignored in waiting room
Took morning off from work for a consultation about new dentures, arrived early. I was second in line and three other people came in and were taken in while I sat ignored. Finally I was asked "can I help you?" DAH. Yes what happened to my appointment. I was told someone would be RIGHT with me, ten minuetes later I walked out. They obviously have too much business. They didn't put a SMILE on my face.I will not reccommend Aspen Dental to anyone after this lack of customer service, after Justin was so eager to set up this appointment.
Aspen Dental East Greenbush NY
I was scheduled for a cleaning and they insisted on an ex-ray. I told them I was not there for an ex-ray or an exam but a cleaning only. They said they could not do the cleaning unless they did an ex-ray and an exam. The reality is that they are different charges and they were insisting because I am covered for all of it. This is part of the problem with health and dental insurance. Doctors will put in orders for the whole "enchilada" when it is not needed. The more orders that are put in, the more they get paid. Sorry but not at the expense of radiation to my face when I came in for a cleaning only. I walked out. Don't bother going there. I am sure if I did not have insurance, they would have taken a different approach with me for the cleaning. And if that is the case, don't waist your time with them. People should be treated per need and not per how much money doctors can get out of a patient or an insurance company.
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