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Aspen Dental in Waltham, Massachusetts - Extraction & dentures

5.0
Details
I have to say the staff at aspen dental in waltham mass are outstanding I was treated extremely well from Roshelly,Jess&Payton with a special shout out to Jocelyn & Brianna my 2 new heroes are Dr Matute who performed the surgery & Fadi who made the most beatiful natural looking dentures for me God bless you all & thank you D.J.Rowe
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2 comments
Anonymous
#1754844

Aspen's Vice President of Online Damage Control hard at work again!

Anonymous
#1754708

You love aspen dental so much that the first thing that came to your mind was to go to a complaint site to post it. Sounds more like aspen dental's employees beating their own drum.

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Review
#1666211 Review #1666211 is a subjective opinion of poster.

Aspen Dental in West Springfield Town, Massachusetts - Bamboozled in Charges

1.8
Details
I got a bill for $619.20 for services NEVER done thru Dental First via Aspen Dental in West Springfield, MA 01089.
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1 comment
Anonymous
#1751231

So? The crooks that run Aspen believe that if there is a service you MIGHT have later on, it is OK to go ahead and bill your for it.

Understand, this is a very cash-strapped operation with a lot of debt. That is how a lot of Wall Street shysters operate.

Review
#1660192 Review #1660192 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$620
Preferred solution
Full refund

Aspen Dental in Peabody, Massachusetts - Horrible experience

3.5
Details
6 months later with useless dentures and uncaring dentist. Would not even to truly attempt to fix the dentures so they fit. I finally had to use my own Dremel tool to try and adjust them myself, thus invalidating my plan. I had no choice since I couldn't get any help from the dentist.
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Review
#1658425 Review #1658425 is a subjective opinion of poster.
Pros
  • Friendly staff on the first visit
Cons
  • Not fixing dentures so i could wear them
  • Unprofessional
  • Leaving with the same problem i went in with
Reason of review
Poor customer service
Preferred solution
Just educate the staff to listen to patients and not spend someone's 5 minute appointment discussing social life with each other. I have dentures I spent a small fortune on and cannot use
Tags
  • Fitting Dentures
  • Flexilytes

Aspen Dental in Auburn, Massachusetts - Not happy

1.4
Details
Had appt turned away because insurance didn't cover entire portion wanted everything upfront before appointment should tell people this before they come
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Review
#1644097 Review #1644097 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
3.0
Details
paid over $5000 for upper denture/ lower bridge. after two years the lower broke at where metal meets tooth. went to aspen. was told no longer warranty. was told i probably "broke" them (did not, simply picked them out of holder) seems to me the "joint" was a weak...
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2 comments
Anonymous
#1735305

It is what aspen dental is known for. Aspen dental = big $$$$$ ripoff.

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Review
#1616871 Review #1616871 is a subjective opinion of poster.
Pros
  • Availability
Cons
  • Churning of patients for more revenue
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Deliver product or service ordered
Tags
  • Unhappy Bridge Quality durability
Two months ago I broke my top denture eating an almond....I brought it to Aspen Dental in West Springfield to be repaired.....They told me I needed a new denture...also that two crowns had to be extracted on my lower gums and a new partial had to be made....I agreed...
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1 comment
Anonymous
#1710662

They got your money. They don't want to see you again.

They don't want to do it over again. Fabricating good dentures is an art and a science.

It takes years to get really good at it. Fat chance that a young dentist right out of school working for a sleazy corporate clinic using cheap labs will do a good job for you.

Review
#1574337 Review #1574337 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I went to Aspen Dental in Leominster MA because I had a crown that came off of a bridge involving 4 teeth. They said that they could not glue the crown back in. I had been to my dentist 8 mos earlier and he had glued it back in but it fell off 7 mos later They took a...
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1 comment
Anonymous
#1700754

Ruth, You had an honest dentist that "you saw on a regular basis" who never said anything about decay. Why on earth then did you go to a horrible corporate chop shop like Aspen and take their advice.

Why did you not return to your regular dentist for verification? The teeth may have been decayed. It is not normal for a bridge to come off again in 7 months. However, the decision to extract ALL the teeth was a radical one.

Of course they make partials that you cannot wear. That is what they do. They use cheap materials and cheap labs. Their dentists are not allowed enough appointment time to do it right.

NEVER go to a dentist which advertises on TV. NEVER go to a corporate dental chain clinics, PERIOD.

Review
#1556974 Review #1556974 is a subjective opinion of poster.
Reason of review
Bad quality

Aspen Dental in Brockton, Massachusetts - Faulty dentistry

1.0
Details
I went to Aspen dental to have an extraction done and some cavities filled. I was very nervous and before making an appointment had even considered finding a sedation dentist but didn’t have the time or money to research it. I got 4 fillings done around sept 2018. Two of them fell out around Decemeber and I was not eating hard food or anything and these fillings I had just opened up a credit card and was charged for fell out. Two remain in tact but it hasn’t even been a year and I’m concerned for them as they are in teeth closer to the front of my mouth. DO NOT go here it seems as though they hire people fresh out of school and do not train or shadow them. The other fillings I have in my mouth were filled probably almost 20 years ago and never so much as chipped and these fell out after less than 6 months!
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1 comment
Anonymous
#1673952

Better off going to a REAL dentist with experience who does silver amalgam or gold inlay fillings on back tooth, instead of leaky white resins that crumble or fall out in no time. Not much good that a criminal clinic like Aspen is good for, except doing spring cleaning on your wallet!

Review
#1515958 Review #1515958 is a subjective opinion of poster.
Reason of review
Bad quality

Aspen Dental in Seekonk, Massachusetts - Office cancelled my appointment

I called after hours a few days ago and the on call person gave me an appt for 3-26-19 at 515p. I explained I was having a lot of pain and needed help. Aspen sent me the new patient forms in which I filled out and waited patiently for my appt. On 3-25-19 I received an email welcoming me and it said we will see you 3-26-19 at 5:15pm. I received a phone call from Aspen on 3-26-19 saying I had to be at their office by 4:30pm because I was a new patient and they close at 6pm. Being a new patient the appt would be an hour to an hour and a half. I didn't notice the message until about 2:45p but when I did listen to it I called them immediately. I tried to explain I was given the appt. for 5:15pm and I could not get their for 4:30p. So the woman was nice enough to tell me she could reschedule me for Monday 4-1-19. I kept trying to explain I was in pain and had an appt for 5:15p. Her reply was that it was the on call service they don't know. No compassion at all. So here I sit typing this in such pain you have no idea. So Aspen's statement to see a pt. right away is very misleading!!!! They don't care that someone is in pain. Their top priority was getting out of work on time. That's not caring for anyone.
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1 comment
Anonymous
#1665477

The real question is why you wait until you are in pain to go to the dentist. Had you gone regularly for preventive care, you probably would not have had a toothache.

Even if you did, you would have had an established relationship with a dentist who would treat you promptly. But no, you never darken a dentist's doors, then expect to go when it is convenient to you in a jiffy.

Doesn't work that way. By the way, you would be better off going to a witch doctor in Africa than going to a horrible corporate chain clinic like Aspen.

Review
#1500737 Review #1500737 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts

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Aspen Dental in Scituate, Massachusetts - Lack knowledge

My experience was good untill the financing part. I was turned down for getting any money to help with the cost! But here is the question that they staff should have done, I went in and made the appointment with mt husband! They never did the financing together, he gets help and I don't !
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Review
#1476957 Review #1476957 is a subjective opinion of poster.
Reason of review
Problems with payment