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Cleaness is very important. | Aspen Dental review from Niles, Illinois

1.0
Details
My visit was in the morning, and it seemed not so busy. Anyway I used bathroom, it was filthy. Patient room, lobby garbage can was open and full, it was visibly bad.
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Review
#1770293 Review #1770293 is a subjective opinion of poster.
Service
Aspen Dental Sanitary Conditions
Reason of review
Damaged or defective
Preferred solution
Price reduction
1.0
Details
Took me for $8000 for dentures and I can only eat soft foods now. I have lost over 30lbs since, 5'7 115lbs now. Everyone thinks I am dying. Seems to be nothing I can do at this point.
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1 comment
Anonymous
#1787604

I doubt even Aspen would charge $8000 for just dentures. Don't think that was the complete story.

Probably a lot of that was for extractions and bone contouring, wasn't it. Your only hope is that a competent dentist can reline your dentures and make them wearable. If they can't, you have got to pay another dentist to start over.

It is best not to deal with crooks in the health care business. Not sure why you chose gangsters for your dental care instead of a regular independent dentist, but obviously you made a mistake.

Review
#1727559 Review #1727559 is a subjective opinion of poster.
Product
Aspen Dental Dentures

No return call for dental emergency | Aspen Dental review from Harlem, Illinois

1.0
Details
I am an Aspen Dental patient from Ohio and had a root canal 2 1/2 weeks ago; On October 10th, I had a temporary cap installed and the cap came off over the weekend. I called and spoke with Jessica on October 14th and she said she’d return call- Nothing. Don’t do business with someone unreliable!!
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1 comment
Anonymous
#1762084

To be honest, a missing temporary crown will not cause harm to the tooth, unless the inside of the root canal is exposed. It causes cosmetic embarrassment.

These rascals probably already charged out for your crown and have your money. Therefore, they have little incentive to run down to the office and treat you for a missing temporary. Amazingly, most of the time the employee dentists at these dumpy clinics are not given a key to the office nor an alarm code. They could not get in the office to treat you even if they wanted to.

Forget the fiction that Aspen offices are independently owned.

They are all owned by the same greasy investor group, Leonard Green and Partners LLC. If you think they give a cr@p about patient welfare, you're delusional.

Review
#1680158 Review #1680158 is a subjective opinion of poster.
Service
Aspen Dental Customer Care
Cons
  • Bad customer service at the end
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.6
Details
Went to Aspen Dental to have 4 teeth removed and get implants with a denture. Their advertising is a lie. The temporary plate I received is the worst looking and badly made thing I have ever seen. I told them when I saw this yellow ugly thing that I could not wear that...
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2 comments
Anonymous
#1759182

Evelyn, "Why can't something be done," you ask? Start with yourself.

Why could you not be more skeptical when you see TV ads? Why did you not talk to other dentist BEFORE going to a chop shop like A$pen? Why did you not talk to REAL PEOPLE about their experiences with Aspen before you gave them all that money??? Here is the sad news: the stupid mini-implants that Aspen probably placed will fall out in no time.

They are famous for overcharging and under-delivering. Nobody but crooks demands all the money up front when they begin a complicated case.

Not much you an do except contact your state attorney general. After that, write your state representative and demand that corporation that violate state dental practice statues be prosecuted and run out of Dodge.

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Review
#1674529 Review #1674529 is a subjective opinion of poster.
Service
Aspen Dental Dental Service
Reason of review
Not as described/ advertised
Loss
$5500
Preferred solution
Price reduction
Tags
  • Unprofessional And Complete Liars
  • Cheap Dentures

Bad dentures in every way | Aspen Dental review from Harlem, Illinois

I went with the top of line dentures i was back every week with one problem or another. They would take them an grind them The alignment is way off the center of my front teeth are off to the left eye .I have to take them out to eat. I was told they could reline them for 500.00 just awful!!!
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1 comment
Anonymous
#1756730

"Top of the line" dentures. LOL!

Aspen's best dentures are not as good as the worst denture a 2nd year dental student makes on a very bad day!

The funny thing, the $500 charge for a reline is more than an experienced independent dentist like me charges! Sure did not save any money going to those butchers, did you?

Review
#1670147 Review #1670147 is a subjective opinion of poster.
Product
Aspen Dental Dentures
Cons
  • Did not deliver quality an correct product
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Price reduction

Dentures | Aspen Dental review from Chicago, Illinois

3.0
Details
I went to Aspen dental in highland Indiana on 9/28/19 got my dentures they were crooked way to big hurt my upper gums so i called 10/1/19 no answer finally someone answered that worked for customer service she tried calling still no answer mean while my mouth hurts she said she would send a message to the managers email and she would get back to me never did now today is 10/2/19 called again the receptionist answered and said i will let the manager know she will get back to today my experience with other dentist when you get your dentures they are right there to see if you have problems they were nowhere to be found the manager has yet to call me back
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1 comment
Anonymous
#1756726

They got your money. They don't want to call you back.

Any adjustments are no-charge visits that will not earn the dentist any commission.

Thus zero interest in making your comfortable. Why you paid big bucks for their Comfy-Junk dentures instead of going to a reputable dentist and having a really good set made for the same price is beyond my comprehension.

Review
#1670022 Review #1670022 is a subjective opinion of poster.

Not happy | Aspen Dental review from Barrington, Illinois

1.0
Details
Like to know more you can call 847-877-6901
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Review
#1658379 Review #1658379 is a subjective opinion of poster.
Service
Aspen Dental Dental Service

Questions | Aspen Dental review from Mattoon, Illinois

1.0
Details
Why am I being charged for 6 teeth the same as a full mouth of teeth that is not right!
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Review
#1638127 Review #1638127 is a subjective opinion of poster.
Service
Aspen Dental Dental Cleaning
Pros
  • People are all very nice
  • Staff was fine
  • Hygienist
Cons
  • Price for just 6 teeth
  • Billing
Reason of review
Pricing issue
Loss
$6
Preferred solution
Price reduction
1.0
Details
almost 8 ago I went to have my dentures done I am so sorry that I didn't do some research on this company they are liars, the dentures are awful hot pink is a color that they keep trying to push off on me. I have given them $2,400.00 I still owe a balance of 420, but I...
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1 comment
Anonymous
#1729107

You don't just pick up a new denture like you pick up a Chinese take-out dinner bag. You must come into the office to have the new set seated and adjusted.

Aspen is a piece of cr@p as a dental office, but if even they cannot satisfy you with TEN dentures, I doubt anyone could, including prosthetic professors in dental schools. If indeed the dentist who is treating you has an expired license and is practicing, she should go to jail. Concentrate on this. Make sure you got her name right and check with the Illinois dental board to see if she has a valid license.

Of course, probably the dental board is underfunded like every other agency in the near-bankrupt state of Illinois. The loan sharks are separate from Aspen Dental.

They will ruin your credit if you stop paying. If you deal with an organized crime syndicate instead of an honest dentist, you will be fleeced.

Review
#1615931 Review #1615931 is a subjective opinion of poster.

Contact Aspen Dental Customer Service

Website:
Mailing Address:
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
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Refund not received | Aspen Dental review from Chicago, Illinois

1.0
Details
After repeatedly being told that my refund had been sent to over a two month ordeal, I finally reported them to the BBB. I still have not received a check for the $1740 that they owe me for bad crown work yet.
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2 comments
Anonymous
#1724346

I am surprise the wanted to crown a tooth. Usually the just yank them out.

Anonymous
#1722004

They will laugh at that BBB report. Nothing except the credible threat of a lawsuit motivate Aspen to refund money.

Easier to get trapped matter out of a black hold in outer space than to get a refund from Aspen Organized crime syndicate. Next time look for an honest independent dentist instead of a nationwide chain clinic run by Wall Street shysters.

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Review
#1600201 Review #1600201 is a subjective opinion of poster.