I am a former office manager for Aspen Dental. I quit when I got sick of working 55 hours a week for 40 hours pay and losing sleep over lying to patients and insurance companies.
I was told directly by the dentist and my manager to tell my patients "the doctor recommends it" to relieve my guilty conscience when prescribing treatment that I knew was overpriced and not needed. The poor patients rely on the ethics of a healthcare professional and when I found out my dentist was in on it just for the profit margin it became too much. Also, due to some insurance companies taking it for our word that some procedures that are covered are necessary, they paid for them. I knew that they were not needed so that seemed like insurance fraud to me.
I was a softy and didn't pressure my patients enough due to my sense of compassion so I was not as successful as I could have been. I just walked out one day with no forewarning and do not regret it. The corporate management may or may not know about what is going on because I was always told by the people in Syracuse to do what is best for the patient. I do know that after I quit I sent the higher ups my reasons for walking out and I was not replied to.
Also, my regional manager was constantly in fear of losing her job due to numbers, numbers, numbers.
I know what sales people do for numbers so for me to believe the owners in Syracuse are dumb to it doesn't make sense but I have no proof. Regardless, I felt the need to share to some of you innocents.
Product or Service Mentioned: Aspen Dental Dental Insurance.