I went to Aspen Dental, Niskayuna, NY for a deep cleaning. They just opened at this location. I was excited to have a dentist office so close to home. However, it turned out to be an disappointment. The billing Admin deliberately did not show me the detail of all the charges. He just said your treatment costs this much out of pocket and I signed a piece of paper aknowledge I owed them that much for the treatment. He did not tell me that the toothbrush they gave me to take home cost me $150 out of pocket, and that it is not covered by insurance, and that I could elect not to get it. When the Hygienist gave the toothbrush to me, I asked her how much it costs me; she said that it costs nothing because it is part of the treatment. Later on when I received their bill and compared it to my insurance EOB, that when I realized I was tricked in buying the toothbrush I did not want.
Lesson learn for me: ask them to itemize all the charges, if they don't show me, then walk out of their office immediately.
The Billing Admin failed to do his job. I hope he learned the lesson before he gets enough complaints and gets fired.
Product or Service Mentioned: Aspen Dental Dental Cleaning.