I am "EXTREMELY UNHAPPY " with the service at this office. This is the most unorganized dentist office I have ever been to.
This office is on the 3rd dentist in one year. When I originally started my treatment plan to get partials, I was given a price for the whole treatment by the first office manager (Amanda W.-who was actually wonderful). At that point, my treatment started with x-rays, etc. I was told I was going to have eight teeth pulled but Dr.
Flora Segovia pulled nine instead, and of course I was charged. At that point, they gave me my temporary partials. When I went in to have a crown put in on the top of my mouth, Dr. Segovia decided to do another impression on the bottom on that same day.
She left me sitting in the chair with the impression for 15 minutes. My chair was in a laid back position and I was unable to get anyones attention and I was having trouble breathing. Dr. Segovia finally came back and proceeded to pull the impression out, which was at this time was like cement.
The impression was stuck and would not come out. She finally rocked it back and forth, pulled it out and said, "looks like you have two loose teeth". I said, "that came from you leaving the impression in to long". She immediately said, "oh no we do these all the time and your teeth must have been already loose, impressions don't make your teeth loose.
At that point, I was steaming mad and knew I was now looking at more money! She told me we would need to schedule an appointment to have them pulled and told me they would not charge me and they would add two teeth to my temporary partials that day which they did. My next appointment was in 7 days and I almost did not go because I was so upset. After all that I was really to upset to go back right away to get my treatment completed.
After a couple months, I decided to get a copy of my account detail to see what all I was charged for. I noticed a couple mistakes and over charges, one was they charged me for those two teeth she pulled when she said they wouldn't charge me. They also double charged me for an office visit. I also noticed that they listed the impression that loosened my two teeth on the day of extraction (1/30/14).
At this point, I am so disappointed and extremely upset! I called to speak to the office manager who was now a different one and her name was Amanda Biskner, but she was not available so I left a message and a call back number. After numerous messages and no call back, I decided to go into the office to speak to her. When she finally was able to see me, I told her about everything and all she could tell me is "there is nothing I can do for you".
I explained to her that is why I haven't been back in 6 months even tho I have a credit on my account. I asked her, "what work do I have left to do and how much will it cost", and she said, "three fillings and your permanent partials". She wrote down on a sticky note, "$107.99 at delivery of partials" and told me, that is all I need out of pocket to complete the work. A couple days went by and I called to schedule my appointment and spoke to Amanda to reverify the amount.
She then tells me, I need a crown and I need more money then what she told me. I proceeded to tell her that I do not need a crown and I'm not paying for a crown and she said she would have to check with the dentist to see if she can change the treatment. Again, NO CALL BACK!! At that time, I called the regional office on 7/11/14, left a message and Christine was very nice advised that Josh (regional manager) would call me back.
On 7/15/14, I received a private call from Josh who really did not have an answer for me but advised I should schedule a no charge appointment to have an evaluation since it's been a while. Well it's been a while because I am extremely unhappy with the service I had with two people in that office (Dr. Flora Segovia and Amanda Biskner). The sad thing is when I first started, I referred a friend and her mother to the office and I got no recognition for it.
My friend had a BAD EXPERIENCE as well!! I know that this has been an extreme nightmare and I wish I could wake up and start somewhere else but now my money is exhausted. I will never refer this dentist office or any of Aspen Dental to anyone. There is one girl who works as a receptionist (Rachael) who does more work and is very thorough at her job who should be working as the office manager or should get a raise because she has excellent customer service skills.
There are also two other girls who I don't know their names but they are great also.
Monetary Loss: $3500.