Had a tooth extracted this past Thursday. On Sunday in excruciating pain & called the after hour line.
After 8 hours of calling & being told I would hear back from someone in 20 min each time, no one ever called me back. Suffered all day & night. Went into the office Monday morning they stuck a q-tip of clove oil in the hole for 2 min. Gave me more pain pills & said it would get better.
The oil only helped the pain for 2 hours. Continued taking more pain pills & called again the following morning (today). Was told now they are out of the oil/paste they normally give for dry sockets & call back at the end of the week. I asked if I could pick some up from another Aspen Dental & said they will charge you if you do.
I asked for the office manager to call me back & she stated its a policy you have to wait 48 hours after being seen for a dry socket for them to help you with it again because it delays it healing. This is not true & very cruel & inhumane way to treat your patients in severe pain. I dont want to continue shoving pain pills down my throat when there is a much safer option by giving the paste or clove oil that all other practices give their patients with dry sockets. I contacted other Aspen Dental locations & they said it was not a policy.
I fly out of town this evening for Christmas & Aspen Dental is making excuses not to give me what I need because they are out of stock.
I would never wish this pain & experience on another person. I will report it to all appropriate boards & chamber of commerce.
Product or Service Mentioned: Aspen Dental Tooth Extraction.
Reason of review: Poor customer service.