I had a full bottom denture and a partial on the top with only 6 teeth that were still mine (root canals and crowns). One of my front crowns fell out and it was so old it needed replacing.
I went to Aspen Dental to see if it could be re-cemented. After a very brief exam, I was told it couldn't be saved and it was impossible to add this front tooth to my partial. I was quickly taken to the office manager who told me I needed to get the remaining teeth extracted and get a full set of dentures. I was mortified but knew I couldn't be seen with a missing front tooth.
I was told my insurance would cover half and they signed me up for a carecredit card and charged it 1300 dollars. They don't use gas and my mouth wasn't completely numb after 15 shots. I felt every tooth being pulled. This was the most traumatic experience I've ever had at a dentist.
When I went to get my permanent dentures 6 months later, they asked me if they looked okay. When I said no, they were crooked (sloping down from left to right), they said that my mouth and smile were crooked, not the teeth! I worked on them at home with a battery operated nail file. They don't fit and are difficult to eat with.
I didn't go back because they wouldn't listen anyway. In a couple of years I will go somewhere else and have decent dentures made, but I will NEVER go back to Aspen Dental.
Product or Service Mentioned: Aspen Dental Dental Services.
Monetary Loss: $3500.