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This is in regard to the recent dental treatment of my wife. When we first contacted the Bloomington Aspen clinic, we understood our dental
insurance would not cover the entire amount of the work my wife needed, and we further understood that we would have to pay those non-covered fees.
We therefore paid $4259.00 and were given a receipt stating, "There are no payments pending." We were told after every visit That my we did not owe any further charges. (After paying that whopping bill, we shouldnt owe a cent.)
We were therefore shocked, dismayed, and angry to receive a bill stating that we owed $484.80 in "patient responsibility." We have a bill in hand dated October 3, 2019 for $484.80 for "cast frame
partial." When Delta Dental declined to pay this amount, the Bloomington office moved the costs over to several charges (date ranged January 1 to 13) for gingival procedures for exactly the same
amount as the previous "cast frame partial" bill. This is clearly an attempt to recoup the costs that Delta declined to pay, and this comes after we had received a statement declaring that we had paid in full for the entire range of procedures and that no further payments were due.
All this has happened after the Aspen dentist and/or other personnel misfit my wife three times, which required her to return to the Bloomington clinic at least three or more times. She states that even now, the upper and lower partials do not fit properly.
Her teeth were extracted on December 31, 2018 and her first appointment after that was in January 2019, when she was old by an assistant that they had not even started working on her partials even though they had the first molds done. In addition, on more than one occasion when she went to the clinic, the appropriate personnel were not available to see her,
though the office had not contacted her to update her about this situation.
The office also had to remake the molds in August, and in September, she returned to the office to be fitted but they did not fit, so the dentist attempted to modify them by snipping off pieces. After this
attempt was unsuccessful, the dentist stated that she would have to send the partials back to the maker be adjusted. In October when my wife
returned to the office, she saw only the dental assistant, who then placed the partials in her mouth.
She examined them, and my wife said the partials still did not fit right and her front teeth could not
close properly. The dental assistant did not respond to my wife's statement, and the assistant put the molds, the denture cup, etc. into a plastic bag, and said that they had no use for the molds and would
give them to my wife or throw them away. She never saw the dentist for further assistance or adjustment since the dentist was not available.
My wife recalls that when she went to the front desk after this extremely negative experience, the receptionist stated that she did not owe any further payments.
After these incidents of extremely
unprofessional service, we felt taken advantage of, and also extremely surprised and angry to receive a bill after we had paid in full for substandard services and products.
We believe there is some effort on Aspen's part to recoup the remake costs, and we suspect there is something fraudulent going on here, especially since we were told by the Bloomington office manager that the bill for $484.80 would be resubmitted to insurance. Clearly, our insurance would not pay that amount the first time, so we suspect Aspen tried to pass the charge on to us in the hope that we would
simply pay without protest.
Now that we have protested and refused to pay, your office has sent the bill back to insurance in hopes of collecting from them.
Summary: unprofessional service and products, failure to properly communicate, and we think fraudulent billing is going on. A huge expenditure of money for bad service, a massive disappointment, and a deep feeling that Aspen took serious advantage of us.
By all means, stay out of Aspen Dental Clinic!
Reason of review: Problems with payment.
Monetary Loss: $4259.
Preferred solution: Full refund.
Aspen Dental Pros: Easy to find office.
Aspen Dental Cons: Unprofessional service.
Location: 1401 N Veterans Parkway, Bloomington, IL 61704