Export,Pennsylvania
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As a self-employed 45 yr old with really good teeth and no health or dental insurance, I neglected visiting the dentist for 15 or so years. I had chipped a front tooth several years ago and had since developed a cavity which was causing discoloration, I also was aware of a small surface cavity on another tooth visible when I smiled.

My vanity won and I called Aspen Dental based on their accepting my dental discount card, their advertising (sucker!), their convenient location, and the speed at which I could get an appointment. When I initially called I told them I wanted my front tooth fixed, which of course I could not get without a complete comprehensive exam and x-rays which were offered for free. At my first appointment I was pleasantly surprised. I was treated respectfully and really liked the dentist.

He told me I had 4 cavities, the 2 that I knew of, and two more. My teeth were in great shape for not seeing the dentist for years, no gum disease, and no major work needing done. I did get a soft sell for their "toothbrush", but I wasn't interested and was not pressured. I was told that he was comfortable filling all 4 teeth at one appointment, and off I went to the "office manager" for my "treatment plan" I was given a plan that included procedure codes, the normal charge, the adjustment offered as a result of my dental discount plan, and my out of pocket expense which was upwards of $600.

I was told I had to pay 60% of the total plan before they would schedule my appointment, which was around $350. I whipped out the credit card. I was scheduled for the following week for 4 fillings, but their hygenist was off that day so I would have to come back for my cleaning. Again no problem for me.

When I arrived for my next appointment, I was told that I needed to pay the balance of my "treatment plan" cost to which I replied that I would only pay in full for what I was scheduled for that day. I charged another $40+. When I got into the dentist's chair, a dentist who I had never seen before introduced herself, looked at my "treatment plan" and said I had 5 cavities and she thought she could do "a few" of them today. When I told her I was told I had 4 and that they could all be done at once she asked to see the xrays and told the assistant to cross one of them off the list, there was no cavity there.

And the work began. After 3 cavities were filled, I was told I could get the other done when I came back for my cleaning. Again no problem. I had alot of roughness after polishing, but couldn't tell exactly how much because I was still numb.

I was told that their "bonding" felt a little rough but might brush off. If additional polishing was needed I could just get it done at my next appointment. I was not offered a mirror even though 2 of the cavities had a cosmetic component to them.

On leaving and stopping at the receptionist's desk to schedule my next appointment, I asked for a statement of the work I had done and how much of a credit I had as I didn't get all the work done that I was scheduled for.

I was told I would have a "big" credit, but she couldn't tell me how much until their system updated after 11PM. I got out my "treatment plan" and asked her if she could identify which procedures I had done, and I could do the math. She said she was not able to do that?!? She had to wait of the "insurance to update overnight".

I don't have insurance, just a dental discount plan. The amounts I was to be charged were clear on my "treatment plan". Nope, she had to wait for the "system to update". HUH?

JUST TELL ME WHICH 3 TEETH I HAD FILLED????? NOPE! Though after some pressuring she could identify with a highlighter the error on my "treatment plan" which was the non-existent 5th cavity. After a pretty civil disagreement, and lots of *** from her, I asked her when exactly I could find out how much of a credit I had, I was told that I could call the next morning after 11AM.

Off I went. I called the next morning and was told that I had a $170 credit. When I asked if I could have either a statement mailed or emailed to me as verification, I was told that I could not. It was against "corporate policy".

AND why again couldn't I get it when I was there????? Because their system had not "updated". I was told I would have to come into the office because it was "corporate policy" that any changes in a "treatment plan" had to be done in person. What change in my "treatment plan"??????

Well, it seems the the deletion of the cavity that I DID NOT HAVE constituted a change in my "treatment plan". When I asked why I was not told that the day before while I was IN THEIR OFFICE, I got no answer. And when I asked if their "corporate policy" allowed exceptions for THEIR ERRORS, again I had to come into the office. She got increasingly rude and I asked to speak to the "office manager".

He got on the phone and kept towing the corporate line. Then began speaking to me like I was a 3 year old!!!! At that point I couldn't get to their office fast enough. I arrived shortly after, was seen by the "office manager" after a short wait.

He didn't say a word except to hand me my new "treatment plan" and a statement saying I had a $170 credit. At which point I asked for a refund of the credit and to cancel my appointment. He said nothing, turned to his computer, worked for a few minutes, turned back and said that the credit was processed but it may take up to 6 weeks to get to my credit card company since it had to go through "corporate". When I asked if I could please have a written statement that the credit had been issued, he literally THREW a piece of paper accross the desk at me!!!!!

When I explained to him why I was so upset and disagreed with their "corporate policy", he said in a raised voice "So I made a mistake! I'm sure you've made a mistake or two in your life!" To which I replied "Absolutely, my most recent mistake was coming here." As soon as I was in my car I called my credit card company. They informed me that their agreement with Aspen Dental required the credit to be issued within 2 weeks. I then called Aspen's corporate office, customer satisfaction line, and on and on.

Long story short, after return calls from corporate, and the district manager, I was still pissed, and still had no explanation of what their "corporate policies" are! I am extremely dissatisfied with the two fillings that are visible and have reluctantly agreed to go to a different office further away to see if they can fix them to my satisfaction. But after reading multiple complaints, I am afraid!!!!

Aspen Dental overcharged me initially due to an "error" on my "treatment plan", requested more money than was due for my second appointment, failed to complete the work that I was scheduled and ALREADY PAID FOR during that appointment, and attempted to confuse me by talking in circles for hours!!!!! After reading multiple complaints, I wonder if I hadn't been paying close attention during the first consultation if I would have ended up with 5 fillings?

As a health care professional, I am outraged that a company offering medical or dental services does not offer their patients a super-bill like statement after EVERY appointment that verifies work completed!!!!!!! Read everything! Sign nothing under pressure! Ask for repeated explanations!

Watch your wallet! If you are elderly, easily confused, hard of hearing, or even nervous, take along and a friend or family member as an advocate! If at all possible, do not pay cash or use their credit services, use a third party credit card so you have some avenue of dispute!!!! Document, Document, Document!!!

Or better yet, find a private dentist through personal referrals and ask them to work with you or try a nearby dental school that offers quality care for reduced fees. DO NO GO TO ASPEN DENTAL!!!!! I have 25 years in the healthcare industry with empahsis on healthcare administration, and it can be complicated. However, their attempts to manipulate, confuse, bully and just plain *** were transparent to me.

Please be vigilant!

You are the last line of defense. I'm so upset by my experience and reading some of your stories that this may be my next advocacy mission!

Product or Service Mentioned: Aspen Dental Dental Exam.

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Anonymous
#1526773

I was in the same boat only 3000 later. For *** I went rounds for refunds, complaints in person, and cancelled invoice with my credit card company.

Had to go back many times for whitening as it didn’t work.

120 tooth brush for really. Services I never needed.

Anonymous
#1499544

going to them now,not happy with the finance scam.thinking of quitting them intirely.

Anonymous
to harry seager #1516180

Don't go to aspen. You have just been warned.!

Anonymous
#1496787

I DO NOT RECOMMEND ASPEN TO ANYONE!!! They lie!!!

I have Temp.dentures for now because I have one infected tooth. They have me antibiotics, infection is gone, but now the temp dentures are rubbing the crap of my gums. I won't be able to get my Implants for 3 more freaking months!! I get adjustments about once a week, I need my implants!!!

Can not chew anything with these temp.

dentures!! Longview Aspen sucks!!

Anonymous
#1476219

I went to Aspen as I have no Insurance haven't been in 6 years and my sister went there she mentioned you can get an exam for free. the office personal were nice friendly and helpful.

My exam went well no cavities not much plaque so I scheduled a cleaning. Went in for my cleaning all went well until the end she asked me if I thought my teeth were clean, an odd statement from a hygienist you would think she would know. I noticed the time I have never had my teeth cleaned in 15 minutes.....and for 148.00. I will never go back.

After my first visit they sent me a email asking me how I liked my visit...after the second one nothing. I am not sure what kind of dentist these places have but I will find a nice local dentist the next time...

Anonymous
to Martha P #1476573

What kind of dentists do "these places" have? Only the youngest and most inexperienced dentists that cannot find a job anywhere else. Another favorite is foreign graduates with H1B visas that the corporation can force to run their scams.

Anonymous
#1470196

YES I WOULD, I went to Aspen Dental on 4/19 and had exam, cleaning and x-rays. Dentist came in looked at x-rays and mouth said "you need a crown, a previous filling has broken and lodged in my gums.

Seems it had not broken off completely. No other explanations". This visit cost me $245 plus a charge of $1,000+ to a credit card. I got a second opinion a week later, seems I only needed a new filling for the broken one.

Also was explained what happened and no I DID NOT NEED A CROWN. Had two more fillings replaced the following day at a cost of $385 and need two more plus deep cleaning that will cost me $500+. Seems I am saving half of the first payment I charged and if had kept the next appointment was looking at another $1,100+.

I need to contact my credit card and Aspen to get my money back since I cancelled the second appointment. Would not recommend this clinic and so glad I sought second opinion.

Anonymous
#1468593

Aspen Dental makes ALL of these statements on TV commercials that aren't true! Such as "payments as low as $27 per month....not true!

If you don't have the money "up front" or have a 3rd party credit card like Care Credit you're just on the hook for paying for services yourself.I agree, it is very nice that your first visit, examination and bitewing and panoramic x-rays are free. That is very rare. I had been to a dentist a day or two before, who did the same x-rays, an examination and explanation of what I would need and showed me my x-rays on a large TV screen which detailed everything they were pointing out. I really liked this office and since I'm dentist phobic and HATE needles PERIOD!

But I did have to pay $146 for that visit and they were going to deeply relax or put me to sleep and do "all the work in one day". However, they wanted over $6300. At that time I did not have a dental discount plan and could not afford what they wanted.So I thought "well you hear so much about Aspen Dental, I'll call them". I was seen the next day!

Fantastic! As previously said, the 1st visit and exam truly was free! Then.........before I could leave I had to talk to someone in the office about the "financial arrangement". I was told $1825.80 for all of the work except for the partial.

I had to pay the $1825.80 that day from my Care Credit which I really had not wanted to do.They did not "see" or show me what the other office did. I'd already been told on of my upper teeth had a lot of "stress-like" cracks where possibly I grind my teeth. They told me a filling wouldn't work it would need to be capped or crowned. Aspen however, apparently did not see that or pay attention or care or whatever.

I had 2 teeth pulled and 3 filled the same day because I told them once my mouth was numb they'd better do it all. One of the 3 filled was the one with the cracks in it.I know what this gentleman is talking about when speaking about the "rough" fillings. So are mine as well as sharp places on them. I paid for my teeth to be cleaned.

They're not clean and now can't get them clean I don't care how much I brush. However I am THRILLED with the whitening! My teeth are several shades whiter than before!I called the office yesterday to get explanations about the charges since I did buy and pay for a year of discount dental access. After re-doing what I had paid at first I had a fairly nice credit.

I asked how much my partial was going to be after the discount and was told over $1100! They wanted me to pay another $206 for a mouth guard making it over $1300 which I was quoted for that in the first place! There's no discount there!It just seems that nobody in that office seems to know what the other is doing or how to do what you ask of them. I told them about the rough fillings and being unhappy with the cleaning.

She said she's schedule me an appt.

I assume that when I decide to have this corrected it won't cost me. Repairing the dry socket didn't.Aspen is not what they're cracked up to be!

Anonymous
to AprilM #1468616

Don't do the partial at A$pen. If it even has a metal framework, which it probably won't, it will be constructed out of thin metal that breaks.

A$pen offices don't even have surveyors that are necessary for dentists to design partials properly. Often their labs use a flexible nylon material that is very rough on the gums.Sorry, but good dentistry costs good money. You went from an expensive top-notch office, which I understand you could not afford, to the bottom of the barrel corporate clinics.

Heed the warnings of other posters on this forum and find another dentists. But STAY AWAY from corporate outfits like A$pen, Great Expressions, Coast, Dental One and the like!

Anonymous
#1455432

Nice post. Dental discount plan is really very important as the treatment for dental problem is relatively expensive.

Searching for the best dental discount plans in NY? Some organisations are really working hard to save your smile.

Anonymous
#1373734

You are a health care professional and you haven't been to the dentist in 15 years.....???? Your ago is soooooo big!

Do you realize "others" have to pay thousands for work???? Get over yourself!!!

Anonymous
to jdbmlb123 #1449573

You get over yourself !!!Aspen Dental is a horrible place go go for affordable dental care regardless how long it's been since you've been to the dentist.They do shoddy work regardless what the situation !!!

Anonymous
#1372197

Do not go to Aspen Dental North Myrtle Beach!! Rushed, disorganized very bad experience.

Anonymous
#1343988

Had a similar experience. They add things and do not ask.

Supposedly fixed a front tooth cavity that looked like a tiny black spot, Didn't bother me at all. The made the cavity four times the size and worse yet, a different color from my own teeth, MUCH bigger and now noticeable, . This is only one of the several mistakes the made. I as ahead for a dentist that was in my network, Double checked even.

When the bill came he was out of network,Way more money. Never even ask or told me, .

TOTAL RIP OFF!!!! Don't Go!

Anonymous
#1338806

From the inside, as a Dentist, I would definitely advise any patient to stay clear of Aspen dental.

Anonymous
North Providence, Rhode Island, United States #1335071

Wow so sorry to hear this about all you people my husband went there for new top dentures and told him that's all he wanted and they wanted to do this and that before they gave him Dentures over $5,000 would going to be the bill and that is just my co-payment never been to Aspen Dental and I don't think I ever will thanks again everyone

Anonymous
Chittenden County, Vermont, United States #1329275

Glad I read this! I just recently as yesterday visited with free consult and x-rays.

Explained to Dr. I wanted implants. Says I'm good candidate, pricey, so on. The lady who talks to me about the treatment plan does not even know what transpired between the Dr.

and I and gives me a price that's way to low for what the Dr. and I talked about. Then she proceeds to (after some reluctance to do the presentation correctly) show me some dentures that are not at all what the Dr. and I discussed which at that point after she has given me treatment plan and price it all changes and now makes no sense.

Clear Choice here I come. She also wanted to call my wife from the office to see if we could start the ball rolling. Remember asking if a friend could stay over with your friend standing next to you. Pressure I guess so...

also said they were extracting 21 teeth. I've got 22 why are we leaving 1?

Anonymous
Palm Beach Gardens, Florida, United States #1329107

GREAT ARTICLE ,GAVE US INFO ON WHAT NOT TO DO ON UPCOMING VISIT!!

Anonymous
to Anonymous #1436648

If after reading these reviews you still decide to keep your upcoming visit, you are a complete idiot!

Anonymous
to Marie #1537803

You are not an idiot if you come here. Please,please keep coming to see us.

You have our word we will never rip you off again.

It was a mistake and we love you. Please give us another chance, we can work things out.

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