I had a set of dentures made at aspen Dental in Cartersville Ga in 2018. I made several trips about every 2 weeks for several months. It is about 40 miles round trip. I cannot use these dentures because they do not fit properly & cause me a lot of pain.
I paid $2,050 for the set & requested a refund on several occasions but the only thing I got was them grinding the dentures each time which did not fix the problem. I really think my set was mixed up with someone else's set & my name put in the wrong set.
I even saw Dr Parish who was supposed to be an owner of the facility.
The last time I called to make another appointment I was told they would not assign me an appointment because I had to cancel a couple times.
I am 100% disabled and explained this to the staff that it was difficult for me to even come to the business. When I couldn't get out of bed I called to cancel. That was my only reason for cancelling.
The lady who was supposedly in charge of the office was very rude to me They do have some very kind people who work there. Harley was always nice & the guy who actually made the dentures was nice. Others were nice but I don't have their names. The lady who made the impressions had a very hard time getting the impressions.
There should be a law against not being able to get refund as they are supposed to be guaranteed. I have tried repeatedly to use these to no avail.
One lady who tried to make the impressions pulled my mouth so wide I thought it was going to split wider.
She did that several times.
Pls help me get a refund if you can.
Product or Service Mentioned: Aspen Dental Dentures.
Reason of review: Bad quality.
Monetary Loss: $2050.
Preferred solution: Full refund.
I liked: Harley, Some of professional and admin staff, Receptionist.
I didn't like: Length of service.