Had my remaining teeth extracted in preparation for dentures(no lecture necessary from Seasoned Dentist...not all denture situations are caused by neglect). Got my temporary dentures immediately.
Followed all the instructions given by the dentist. Everything went pretty well for the first week when I did not use adhesive. Upon using adhesive I found that I had a back tooth on the lower denture that was curved up and a high spot on my gum that was not ground down. Between those two factors the denture constantly rocked and would not stay secure.
Went back for adjustments and had to almost beg to get them to make a new temporary denture. I even offered to pay for it. They did make the new temporary at no cost to me. 2nd denture was almost worse than the first.
It was so large in some areas that I was constantly biting my lips across the front of my mouth. The impression was perfect both times but the denture was not made correctly, teeth protruded way over the ridge of the gum. They did fix that but then they moved the teeth back too far and I had no bite because the bottom teeth did not line up with the top teeth. I really had the feeling that this was being done purposely because I did not just accept what I was given.
I was assured by the regional manager that when I returned for my permanents that they would make sure that I would be satisfied with the end result. First appointment for impressions went fine. My appointment for 3 weeks later was canceled because the wax bite was not ready yet. I arrived for my next appointment (after driving 90 minutes to get there) and was told the dental technician who makes the dentures was sick and was not there to do the wax bite.
Could of been done by the dentist, even the regional manager agreed. At that point I had had enough and decided I wanted a refund for monies spent on dentures. I did receive my full refund with 2 weeks. This was a cash job, no insurance or credit needed.
In my opinion they have a lot of angry, over worked people working at their locations. All of the assistants were great. The dentist and the lab tech had attitude problems in my opinion which affects all others working with them. My opinion management is the problem at these locations.
I have added a picture of both sets of temporary dentures they made. 2nd set on left, first on right. My purchase was for the Comfilytes, wanted to make sure I got the best denture with the best fit. I cut my losses(not knowing if I would ever receive my refund) and went to a privately owned dental establishment.
1 appointment for the impression, 1 for wax bite, last was to receive my new dentures.
Never even had to go back for any adjustments. World of difference at the same price!
Product or Service Mentioned: Aspen Dental Dentures.
Reason of review: Bad quality.
I liked: Assistants.
I didn't like: Dentist and lab tech.