We were very disappointed with the office on College Ave. in Appleton, WI.
The employees were rude. The dentist made the patient choke trying to get an impression for dentures. On follow up visits, she was insulting and opinionated. Very poor customer service.
We were made to feel unwelcome. Appointments were almost impossible to make. The dentist would not take any phone calls. They would not take out any bone chips that surfaced so the patient had to do it himself.
They wanted to charge him another $250.00 for a soft liner, but told him he could go to Walmart and purchase one over the counter and fit it himself. We were made to feel as though we were stuck with ill fitting dentures and could not go anywhere else for help. On Wednesday February 22, 2017, we were told that the dentist was not available, which didn't matter anyway because the girl on the phone said she was the manager and what she said goes. She also said to call back again for any help needed.
Very sarcastic and unprofessional.
We have since found another dental practice with much better customer service. Do not support this office.
Product or Service Mentioned: Aspen Dental Customer Care.
Reason of review: Poor customer service.
I didn't like: Business office practices and customer service, Dont care about you.