Contact Aspen Dental Customer Service
Aspen Dental Phone Numbers and Emails
Toll-Free Number:
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(844) 296-0187
Customer Service:
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(207) 973-1900Bangor, Maine
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(802) 461-4734Barre, Vermont
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(207) 669-4826Ellsworth, Maine
Aspen Dental Emails:
Aspen Dental Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aspen Dental Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aspen Dental is 8442960187. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Aspen Dental may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aspen Dental Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aspen Dental is 8442960187. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Aspen Dental may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Aspen Dental mainly because of refund, request for information, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aspen Dental is patientservices@aspendental.com. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Aspen Dental Website:
Aspen Dental Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
552 Stillwater Ave,
Bangor,
Maine 04401
8 Tri City Rd,
Somersworth,
New Hampshire 03878
856 US Route 302, Unit A,
Barre,
Vermont 05641
Aspen Dental Customer Service Reviews
Dr. Aurora put me on dismissal and the customer service people at Aspen throughout my case in essence my complaint once again Dr. Aurora and he just missed me so Customer Service refused to handle my face and they have refused to ever talk to me again
Got me as a customer. Lost me as a patient.
Need I say more? Okay, sure... They called the day before follow up appointments and cancelled them, citing employee illnesses, which brings into question the level of sanitation at this particular location.
Haven't returned several messages left by me. I'm beyond fed up.
I went in with a partial and my real tooth broke off while vacationing in Puerto Rico.. wanted to see if a tooth could be added to my plate or partial ..
The dentist stated I would have to send it off for two weeks; They suggested implants.. Who would have know she was pulling the broken tooth as well as the others to give me a full denture.. I took pictures of my teeth because she said all my teeth was broken.. No they wasnt ..
The full denture wouldnt stay up.. it was to big.. She put oxidant on the back and a rolled piece of gauge to hold it up and sent me own my way.. My friend was waiting and I like I cant believe it..
He went back inside because he thought it was coming to be 1 extraction not 5!! He wanted instructions on how to care for me.. I went back they filled the denture with liner to make it stay up.. The teeth on the sides we crocked..
My mouth is small to small for all them teeth!! They said just where it for a couple of days.. My cheeks are polled out my mouth is bucked barely can shout it.. How can I conduct my job speaking with customers all day..
I cant talk!! All this time I cant eat!! Who could sleep!! Wearing a mask!!
I go back at this point the damage is done.. what can I do!! They literally cut the teeth off even and the dentist kept saying it look so good!! Look so good right!!
I was like you make me laugh!!!
Im a intelligent person but this is mentally draining n depressing!!! They really dont care
How Good is Aspen Dental's Customer Service?
Summary of Aspen Dental Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aspen Dental?
Payments and Charges Question:
- “Billing”
- “Payment”
- “Fraud/billing”
Refund Question:
- “Problem with refund”
- “Refund problem”
- “Waiting over 3 months for a refund to my Care Credit card”
Request for Information Question:
- “Ask a question about a form”
- “Pain from earlier appointment”
- “I need to talk to a real person”
Staff Question:
- “Paid fr services in full. Did a complaint on staff office manager change ledger now I have balance!! I have receipts on original document that was signed services been paid fr every since march this Oct still haven’t gotten my mouth fixed”
- “Poor *** service”
- “Unprofessional behavior and staff”
Product/ Service Question:
- “Infereror. Product”
- “Warranty”
- “Insurance claim”
Employment Question:
- “They did not do the job they promised me”
- “Paycheck stubs”
- “Denture don’t fit terrible job”
Account Question:
- “Trying to get the phone number to American first finance? I have a account but no way to access the account”
- “Problem with Account balance”
- “Account not found but they took 10k from me”
Activation/ Cancellation Question:
- “Need to cancel fortiva pending transaction”
- “My local aspen dental just canceled me for speaking the truth and without listening to what i said, they canceled my almost done dentures and has the loan i took out for them.”
- “Canceling appt”
Return/ Replace Question:
- “The reason for my call is we purchased dentures my wife and myself my wife had to return eight times already because of broken made wrong dentures this is not right we have to pay for this”
- “Messages not returned”
- “Partials made in 2021. A tooth fell off replaced it & it fell out again. 2023 same tooth fell out. Bad customer service. Said I need new dentures after 2 hrs. Unacceptable”
Shipping and Delivery Question:
- “About dentures i didn't get”
- “I paid for my dentures and i cant get them made until i see a surgeon because my jaw is so thin the size od a dime they said they called a surgen to help me get a earlier appointment but they never did and they keep lying and now wont talke to me”
- “Did not get what i paid for.”
Website/ Application Question:
- “To find an office that is honoring the prices on the website.”
- “Application problems”
- “Website”
Other Question:
- “Problem with pricing”
- “Cleaning the office”
- “Dentures”
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