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Summary of Aspen Dental Customer Service Calls

413 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
01:44 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Aspen Dental to Ask about:

Payments and Charges:

  • “Payment question”
  • “Billing dispute”
  • “About manager threatening me to have police waiting on my husband if he comes in person to despite his bill”

Refund:

  • “Need to get a refund”
  • “Refund”
  • “Office will not refund for payment on future procedure not covered by insurance because they are waiting for insurance payment on covered procedure just performed.”

Staff:

  • “Unprofessional staff”
  • “Inadequate service”
  • “Horrible service. Denture problems”

Product/ Service:

  • “Broken tooth”
  • “I want to know does aspen dental accept delta dental insurance”
  • “Insurance claim”

Activation/ Cancellation:

  • “Appointment cancellation”
  • “Need to cancel my future plan payment”

Return/ Replace:

  • “To get my two front gold crowns replace for affordable price”

Other:

  • “Bidders list on new roanoke office slated for construction”
  • “Conplaint”
  • “Human Resources”

Aspen Dental Rating Stats

1.7 out of 5 stars
based on 1311 reviews
See all 3153 reviews

Rating stats

  1. 737 reviews
  2. 349 reviews
  3. 111 reviews
  4. 42 reviews
  5. 67 reviews

About Aspen Dental

Top 5 Aspen Dental Products

Dentures, Commercial, Veneer, Wi-Fi Facility, Facility

Top 5 Likes about Aspen Dental

Staff, Look of the office, Dentist, Timeliness, Location

Top 5 Dislikes about Aspen Dental

Customer service, Lack of communication, Service, And the supprize amount had to pay, Whole aspen dental experience

Summary

Aspen Dental is a large chain of independently owned and operated dental practices. The company was founded in 1998. Its headquarters is based in East Syracuse, New York, United States. Aspen Dental specializes in the following areas: denture production and manufacturing, dental care, general dentistry, dental resources, and dental practice consulting. The company operates in more than 30 US states including Massachusetts and Pennsylvania. All Aspen Dental practices are managed by Aspen Dental Management, Inc. The company provides administrative and support services to all practices that operate under the Aspen Dental brand. The mission of Aspen Dental is: "to give America a healthy mouth".

Aspen Dental reviews and complaints

Aspen Dental is ranked 304 out of 2501 in Hospitals, Clinics and Medical Centers category

Area Served

USA

Payment Methods

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