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Summary of Aspen Dental Customer Service Calls

305 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
01:56 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Aspen Dental to Ask about:

Payments and Charges:

  • “Payment”
  • “Promble with bill”
  • “Overcharge”

Refund:

  • “Not happy. Want refund”
  • “Refund problem”
  • “Refund”

Staff:

  • “Unsatisfactory service”
  • “Unsaticfied service for my elderly mother”
  • “Termination of service with no reason”

Product/ Service quality:

  • “Broken tooth”

Return/ Replace:

  • “To get my two front gold crowns replace for affordable price”

Other:

  • “Issie”
  • “Emergency”
  • “No assistance from local area”

About Aspen Dental

Top 5 Aspen Dental Products

Dentures, Commercial, Veneer, Wi-Fi Facility, Facility

Top 5 Likes about Aspen Dental

Staff, Look of the office, Dentist, Timeliness, Pricing

Top 5 Dislikes about Aspen Dental

Poor customer service, Lack of communication, Service, And the supprize amount had to pay, Unprofessional business

Summary

Aspen Dental is a large chain of independently owned and operated dental practices. The company was founded in 1998. Its headquarters is based in East Syracuse, New York, United States. Aspen Dental specializes in the following areas: denture production and manufacturing, dental care, general dentistry, dental resources, and dental practice consulting. The company operates in more than 30 US states including Massachusetts and Pennsylvania. All Aspen Dental practices are managed by Aspen Dental Management, Inc. The company provides administrative and support services to all practices that operate under the Aspen Dental brand. The mission of Aspen Dental is: "to give America a healthy mouth".

Aspen Dental reviews and complaints

Aspen Dental is ranked 268 out of 2334 in Hospitals, Clinics and Medical Centers category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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