Aspen Dental Reviews

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Went to Aspen Dental for the first time when I was in my 20's and was told I had 7 cavities and needed them to be filled. My entire life I had never had a single cavity before I went to Aspen and then magically I had 7 of them. I wish I would've gotten a second opinion...
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ID
#2933102 Review #2933102 is a subjective opinion of poster.
Location
Fairlawn, Ohio
Cons
  • Unnecessary work done

Subquality service

I needed a bite adjustment and the scheduler wanted me to wait 1 1/2 weeks for a 3 minute appointment. She was rude and dismissive as was the office manager. I wouldn't go back there if they paid me to work on my mouth!
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ID
#2929074 Review #2929074 is a subjective opinion of poster.
Location
Little River, South Carolina
New Reviewer

Was not happy

Upper teeth removal and dentures. I have never had a more uncomfortable dental procedure in my life. Then the problems started with my sinuses, I know they did something wrong, but was told differently. Had to see an ear nose and throat doctor and my primary care physician after Aspen was of no help. The problem is coming back after a year since procedures. They are overpriced, add things that are not really needed, and over bill you. You need to read everything very carefully before you commit, they are slick. Please do yourself a favor and go somewhere else. I wish I would have done more research and not got sucked into the *** adds.

User's recommendation: Please in all sincerity do not go there for anything.

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2 comments
#2075988

The first step in any healing process is acknowledgng your mistake. Which was: being flimflammed by the lying Aspen ads.

Now, for the next step.

Will you choose another grubby corporate owned clinic? Or will you wise up and find an honest, independent dentist who owns his practice to help you?

#2075838

You learned the hard way: any crook can claim anything in an advertisement. NEVER to to any health clinic owned by a corporation instead of a physician or dentist.

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ID
#2926844 Review #2926844 is a subjective opinion of poster.
Location
Hempfield, Pennsylvania
Cons
  • Horrible work
Preferred solution
Let the company propose a solution

I come in to get work done they do 10% of the work they were going to do they over charged my credit card did not refund it I’m still waiting for months into it to get my refund and I can’t seem to en

They said they refunded me money they refunded it to a credit card that doesn't exist anymore I contact them I get the runaround nobody gets back with me they did 10% of the work they were supposed to do they gave me 15 shots I only needed two for the work that they were going to do and if I wouldnt of asked them to check to make sure I had the right mouthpiece I have six teeth missing from my face and a mouthpiece that was made for two this is the second time this is happened

User's recommendation: Don’t use Aspen Dental.

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ID
#2926308 Review #2926308 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Very very unhappy & dissatisfied

Gee, why didnt someone tell me the dentures should be in the $2k range. I got ripped off huge even according to them. Im gonna do everything possible to keep them from being paid or returned. Even if I see none of it I dont care but bastards dont deserve it.

User's recommendation: JUST DONT DO IT. THEY WILL BLEED YOU DRY!!!!

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1 comment
#2069821

Got news for you, pal. Really good upper and lower dentures cost just under $4000 when fabricated by a skilled dentist who takes all the steps. Of course, a sleazy joint like A$pen will never do it right.

ID
#2913802 Review #2913802 is a subjective opinion of poster.
Pros
  • No pros they just rip you off a ton of money
Cons
  • Deceitful
  • I did not like
  • Awful and ridiculous 9office in mcdonough
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Never received dentures

Worst place ever. Went in and was talked into grabbing extractions and partials, everything Ed pay for except for $100. My next visit was supposed to give me my permanent dentures but because I needed s couple weeks to pay my $100 balance out of s as $10000 procedure I was told that I would not receive my dentures. Six weeks later I returned to be told that they lost my dentures no idea where they were or what happened to them, I filed a complaint and was offered credit in the office for new dentures to be made. They informed me that to do the new set of dentures would require approximately $5000 more $5000 more $5000 mote

User's recommendation: Stay away.

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1 comment
#2070022

Okay, maybe I haven’t read all the disappointments from this money grubbing company. Does anyone else like to persue a class action fight against them?? I think it needs to be done to protect other un-knowing patient gets taken like us.

ID
#2913723 Review #2913723 is a subjective opinion of poster.
Location
Portage, Michigan
Pros
  • Thieves
Cons
  • Lack of flexibility
  • Not able to meet customer needs
  • Deceitful
Loss
$7000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Urgent need for records and office staff has done nothing for 3 weeks

Update by user Sep 27, 2021

Company fixed the issue and I have been provided with product or service ordered. I continued emailing and outlining the urgency.

They finally sent the images (though they were too small for the Dr. to assess--hopefully they'll send the original images soon)..

Original review posted by user Sep 26, 2021
After filling out a release form and speaking with the Spring Hill, TN Aspen Dental office--Mercedes on multiple occasions and Lee on Monday Sept 20 at 1:39pm Central Time and being told my records would finally be sent by her immediately after our call, my new dentist office has still not received my records. My appointment with the new dentist is tomorrow (Sept 27), and I was on their waitlist for 3 months. Please send my xrays and all other records directly to me at [redacted] immediately. If you have questions or concerns, you can reach me at [redacted] Thanks Angela

User's recommendation: Do not believe anyone that they are sending anything. Have them send the email (and copy you on the email) while you are on the phone with them.

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Resolved
ID
#2909748 Review #2909748 is a subjective opinion of poster.
Loss
$500
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Refused to take me right away or do anything,when I had a bad tooth

Ive been having work done on my teeth since June,had a partial on top done, still not fitting right, Had three teeth in front that needed chips fixed,has done one. Had a tooth in the back start hurting, it was getting worse each day and it was hard to eat,I call to ask if I could be seen because I was in pain and couldnt eat, instead of telling me to come in or sending a prescription for antibiotics,she was trying to bully me into making an appointment for the chipped teeth,I kept telling her I needed to come in now, she insisted the only day she had, was the 28th!She didnt care about my pain

User's recommendation: I wouldn’t recommend Aspen dental! There is just something Shady about them!

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ID
#2902411 Review #2902411 is a subjective opinion of poster.
Location
Diberville, Mississippi
Pros
  • Nice nurse
  • Gets you in pretty quickly in the beginning
Cons
  • Got charged almost 400 more later no explanation
  • Limited availability to emergency services
  • Cares more about the money than the patients pain
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Horrible experience

Heather, the AOM, was condescending, unprofessional and even hung up the phone on me. They try to upcharge you for services and products. DO NOT GO HERE, TERRIBLE!

User's recommendation: Too many dentists around, don’t choose this one!

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ID
#2896564 Review #2896564 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Cons
  • Management condescending
  • Unprofessional
Loss
$126
Preferred solution
Remove an exray charge.

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Verified Reviewer
New Reviewer

Refund

2 years wife has had no teeth. They couldnt match dentures to post. They said they had the correct size but did not, The man pushed down so hard trying to connect them an hour later she was still bleeding in her mouth. They also cracked the denture in at least 4 places and sent her out with the dentures falling out of her mouth not secured. They also broke the posts that she had before she ever came to Aspen. She felt something in her mouth when eating a marshmallow when she got home and it was a stud which Aspen has now. Neck killing her from him trying to force denture in. Other stud gone also

User's recommendation: Really?

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1 comment
#2069122

I’m sorry for your dilemma. I’m in the same problem.

Sending prayers. This business needs to be shut down FOREVER!!!!!

ID
#2889036 Review #2889036 is a subjective opinion of poster.
Location
Grovetown, Georgia
New Reviewer

Confirmed appointment not scheduled

I arrived early for my visit and was told I didn't have an appointment. On further review, I was told my appointment was cancelled because I didn't confirm. I showed my "thank you for confirming your appointment" text and was then told" I'm sorry. Our mistake but we can't help you today, you can reschedule." This is after I took a day off work to have a procedure! No thank you!! Never again!

User's recommendation: Look fior better service elsewhere.

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ID
#2876166 Review #2876166 is a subjective opinion of poster.
Location
Gastonia, North Carolina
Cons
  • Too many to mention
Preferred solution
Let the company propose a solution
New Reviewer

Did not bill my insurance

Aspen Dental, Grand Rapids MI location 28th St. Had teeth cleaned 8/20/2021 after seeing promotion: x-rays free, basic teeth cleaning $75. They did not give me a billing statement. The cleaning came to $170, because it was a deep clean. They did not file a claim with my insurance Wellcare/DentaQuist. They took a copy of my Wellcare card and said they accepted my insurance. Billed mem Instead of billing b myGetG my insurance

User's recommendation: Get a lawyer. Suing Aspen Dental and Genesis Credit for billing me $1,476.89. No insurance claim, no invoice for only a teeth cleaning.

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ID
#2874460 Review #2874460 is a subjective opinion of poster.
Pros
  • People were and good talkers
Loss
$50
Preferred solution
I want justice. SUING Dental Aspen and Genesis Credit for fraud. You have many, many lawsuits against you according to my attorney.

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Verified Reviewer
New Reviewer

Pushing to join a plan. Did absolutely nothing for my abcessed tooth.

Want to Aspen on an emergency basis. Told them I was enrolled in another companies plan on 10/01. Doctor comes in and starts formulating a plan for me involving extracting 4 teeth and what kind of dentures would be installed etc. I told him and every other employee it was a one shot, I'm paying emergency visit. NO no no, we want to continue telling you about our plan for you. I left with the same absessed tooth and pounding i

User's recommendation: Don't bother with Aspen. They are not looking out for you. Has emergency appt. left with same pain and swelling.

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ID
#2874093 Review #2874093 is a subjective opinion of poster.
Location
Tucson, Arizona
Preferred solution
Notice to everyone that Aspen Dental offers Bad Business practices.

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Verified Reviewer
New Reviewer
Today September 12, 2021 the lining on bottom plate coming off and making blister on my lower gum, I can not wear my dentures too much pain and blister. Tooth fell off upper denture called got appointment July 16, 2021 told MUST be reline upper & lower plates, Must...
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1 comment
#2075995

Aspen's "ComfyLite" dentures are overpriced junk. The flexible nylon-like material cannot be relined and does not bond to denture teeth securely, so they fall out.

That is why other dentists don't use this material for full dentures. You were gypped. Hope you wise up and go to an honest independent dentist who actually owns his practice next time. By the way, I have made thousands of dentures in my career.

A decent pair of upper and lower dentures will cost you $3,000 to $4,000.

Go somewhere cheap and you will be disappointed again. Don't dare thinking of going to a chain clinic like Unaffordable Dentures.

ID
#2864133 Review #2864133 is a subjective opinion of poster.
Location
West Springfield, Massachusetts
Pros
  • 2018 ok
Cons
  • Terrible dentist 2021
Loss
$3658
Preferred solution
Let the company propose a solution

No replies and failure to follow through

Corporate said they were sending paperwork for my refund of 500 bucks stolen from Davenport Iowa office on Elmore. So far you people havent followed through on anything you said.. Im thinking a protest at Elmore. Make it an online event also gotta get the word out! All because no one would just listen. AND. I hate thieves. Well get national recognition Im patient.

User's recommendation: Do NOT go there, no ethics at all.

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ID
#2855533 Review #2855533 is a subjective opinion of poster.
Location
Davenport, Iowa
Cons
  • No ethics
Loss
$500
Preferred solution
Full refund