Aspen Dental Reviews

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Bad Dentist Experience

1.0
I simply wanted a routine teeth cleaning. But they insisted on doing x-rays. I told them I did not want x-rays, just to have my teeth cleaned. It was a horrible experience! They started to tell me that I had terrible teeth and needed to be treated for Periodontal Disease immediately which cost me $1,193.20 out of pocket! I called my previous dentist and he told me my teeth were fine, and the bone loss for my teeth was perfectly normal for my age! I demand a full refund!

User's recommendation: Stay Away from Aspen Dental (Especially Austriaco Dental Associates LLC) !!!

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#2115111

Sorry, but you are the one who is wrong on this. A teeth cleaning is not like a car wash.

Dentists must do an examination before any treatment. Any exam includes x-rays. Exam and x-rays ALWAYS come first, THEN the dentist can know what sort of cleaning the patient needs. Why did you switch from your trusted old dentist to begin with?

Aspen's favorite scam is to "upcode" regular cleanings to expensive scaling and root planing. Guess why they do this?

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ID
#3233184 Review #3233184 is a subjective opinion of poster.
Location
Bloomington, Illinois
Cons
  • This is a typical ripoff chain store dentist
Loss
$1193
Preferred solution
Full refund

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Verified Reviewer Advanced Reviewer

Paid for services I did not want or need.

1.0
I went for a simple routine teeth cleaning, but ended up with a $1,193.20 out of pocket expense for supposed dental disease that is NOT abnormal for my age. I cannot afford this, because I am on a fixed income. They were NOT understanding or compassionate about my situation, and I am still in severe pain over 24 hours since this terrible experience!

User's recommendation: Stay Away From Aspen Dental.

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1 comment
#2115115

You thought a shyster outfit like Aspen, owned by a Wall Street Hedge Fund, would be compassionate?????? That is about believing a hungry lion on the African savannah would be compassionate after spotting you walking alone.

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ID
#3233095 Review #3233095 is a subjective opinion of poster.
Location
Bloomington, Illinois
Cons
  • Chain store ripoff
Loss
$1193
Preferred solution
Full refund
New Reviewer

I need to talk to the ceo

They are trying to rip me off for my money that I paid please have someone call me ASAP I need to talk to the CEO somebody higher up because they are not going to rip me off for my money so please have someone call me today

User's recommendation: -10.

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1 comment
#2115107

Aspen rule #1: When they get your money, they always keep your money. Aspen rule #2: Don't bother returning any phone calls of disgruntled patients. They will just eventually give up and Aspen can keep their money.

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#3232423 Review #3232423 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$2159
Preferred solution
Full refund
New Reviewer

Thank you

I. Wanted to say a few words about the office in the North Hills.I knew I had problems but never realized how bad. At first it was not good. But they have been amazing. I especially want you to know That one impracticual is Mandy. She really helped me. She explained so much.She truly made a difference. It was complicated.They office is clean and everyone are friendly..Dentist are great. But Mandy really deserves a special thanks
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#2115095

Thanks for posting this favorable review, Mandy. May it get you a promotion to Shyster First Class.

There are only two types of patients at A$pen: those who have been shafted, and those who have not been shafted yet. Glad you are in the second group, but don't think it will last.

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#3231317 Review #3231317 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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Verified Reviewer New Reviewer

My tooth is messed up

My crown was cemented back with a new post that wiggle feels like it gonna to fall out I returned to the dentist in Sevierville to only to be told it supposed to be loose

User's recommendation: No way.

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1 comment
#2112125

No chance a seedy joint like Aspen would even fabricate a cast post in a tooth. Chances are they cemented a flimsy fiber post which will come out in no time. Should have had a competent independent dentist do the job to start with.

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ID
#3212516 Review #3212516 is a subjective opinion of poster.
Location
Sevierville, Tennessee
Pros
  • Friendly
Cons
  • Bad dental work with not willing to fix thier mistakes
Loss
$900
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Threats of Collection for Service they never billed insurance for

2.2
Had Invisiline done at their Merritt Island, FL office. Paid my portion upfront. Cigna required they bill the orthodontic treatment quarterly over a two-year period. There was a six-month delay during Covid where they wouldn't even give me my retainers forcing me to wear the same one for months. After treatments started up again, they delayed submitting their claims. They finally submitted three claims but there still was a balance of $251.54. I have spoken with their office several times informing them that they needed to submit the final quarterly billing. Each time I was assured that it would be taken care of. Got another statement in November 2021, called. Now received a statement in December 2021 stating it was the final notice before collections (again)! Endless incompetency at this company.

User's recommendation: Stay Away!!

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1 comment
#2112124

Invisalign is never a good orthodontic deal. It is even less of a deal with scammers like Aspen.

This will be a colossal mess you will have to straighten out. To top it off, I doubt your results will be any good.

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1 0
ID
#3205965 Review #3205965 is a subjective opinion of poster.
Location
Merritt Island, Florida
Product
Invisalign Clear Aligners
Preferred solution
Billing to insurance completed. $251.54 balance off my account.

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Verified Reviewer New Reviewer

1.0
Update by user Jan 20, 2022

have not heard from them in any

Update by user Dec 26, 2021

no update since last contact

Original review posted by user Dec 20, 2021
stayI went there to have a couple of teeth pulled. they told me they needed to pull several others which would more or less take my front teeth out. ok i got stupid and agreed to a full set of dentures. The...
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2 comments
#2108617

Another common Aspen prank. They cancel your appointment, then void your so-called warranty due to the wait of getting an appointment.

Those Aspen jokesters kill me. They know so many ways to keep money paid them.

They got better lawyers than you can ever afford, so don't plan on getting it back in court! Best advice: forget about those scammers and find yourself an honest dentist who owns his practice.

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#3182205 Review #3182205 is a subjective opinion of poster.
Location
Evans, Georgia
Service
Aspen Dental Dental Service
Cons
  • Lied about cost
  • Unnecessary work done
  • Workmanship
Loss
$2500
Preferred solution
Full refund

I wanted to pay everything upfront and they added everything up I told them I only want to do this if I can pay for everything up front so I took out loans and such to cover all but a small amount of the bill, like 2,300 so all is good they entered my insurance wrong...
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#2108616

A$pen can't make conventional dentures. Implant dentures are at least twice as hard to fabricate correctly. There is a better chance that Hailey's Comet would return early than you getting implant dentures that fit from a viper's nest like Aspen.

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#3174044 Review #3174044 is a subjective opinion of poster.
Location
Gresham, Oregon

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Verified Reviewer New Reviewer

Dissatisfied service

3.3
I paid out of pocket for dentures after they were made I had nothing bur problems. I need 4 implants on bottom due to gum damage and dentures don't stay in. I went to a different oral surgeon because his price was way cheaper then aspen. He told me after x-rays and exam that my bits was completely off and that's why I couldn't wear them. I went back to aspen and the new dentist I saw was amazing he made them make me a new set of dentures. I'm still having a few issues but need the implants bad. I don't understand how aspen can charge so much for implants. People can't afford that and not everyone's insurance will pay a portion. Whoever makes the dentures at the longview aspen needs to pay closet attention to what she is doing.

User's recommendation: Make sure they fit before you leave.

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#2105977

Implant are expensive because they are complicated to do and when they fail, there is a lot of work redoing them. I charge about $2000 each for them, and that is cheap in the Topeka area.

A$pen is the last place in the world anyone should go for implants. BEWARE of people who quote you low fees for "mini-implants." These are quite different and fail with regularity.

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#3166355 Review #3166355 is a subjective opinion of poster.
Location
Portland, Oregon

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Verified Reviewer New Reviewer

I visited Aspen Dental Bradenton FL office on 11/12/2021. The purpose of my visit was to get the root canal work done urgently. They didn't mention their lack of availability in the near future, but scheduled me for a consultation first. When I was well in my way to...
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#2105978

You don't know how LUCKY you are! You had to go to an endodontist working outside of the Aspen Organized Crime syndicate. At least you got a good job done on your root canal, which sure would not have happened at A$pen!

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0 0
ID
#3161702 Review #3161702 is a subjective opinion of poster.
Location
Venice, Florida
Pros
  • Consult performed
Cons
  • Overcharged
Loss
$29
Preferred solution
Price reduction
New Reviewer

Closed

I had an appointment at 11:45 today. When I arrived it was locked. I called and no response! My husband took off work to take me. I received no notice of the c losing!
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1 comment
#2103880

Ha-ha! this is a common Aspen prank- appointing a patient at a time when they are closed.

You fell for it! What jokesters those guys are!

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ID
#3153991 Review #3153991 is a subjective opinion of poster.
Location
Oley, Pennsylvania
Preferred solution
Apology
New Reviewer

1.9
Original review updated by user Dec 12, 2021
I came in to have work done on my teeth but could have waited until January next year due to my insurance but the woman that looked at my insurance told me to not wait because my insurance will cover all the work at 100% but I see on my online account I have been...
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1 comment
#2103163

People in front receive bonuses based upon $s of treatment they book to appointments. Matters not if they have to lie to you or not. You are not dealing with an honest dentist owner, but Wall Street corporate sharks.

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1 0
ID
#3150826 Review #3150826 is a subjective opinion of poster.
Location
Springfield, Ohio
Cons
  • Being lied to
Loss
$544
Preferred solution
Full refund
New Reviewer

1.2
I was told by the people that work in their office that after reviewing my dental plan that I will owe 0 and all the work is covered at 100%. I explained ahead of time that I will come back in January to have the work done because my insurance pays each year a certain...
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1 comment
#2105979

No dental plan I have ever encountered pays 100% of everything. Most Medicare Advantage plans are garbage and have garbage dental coverage. The reason why Aspen accepts them is that this company has no trouble cheating patients on such ridiculous dental plans.

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0 0
ID
#3150795 Review #3150795 is a subjective opinion of poster.
Location
Toledo, Ohio
New Reviewer

1.0
Ive been trying to get a set of dentures since July with no dental work the person that does the moldings Ive had three sets of teeth I was in the office my last visit for three hours I called yesterday to tell them that I had to take my mom and stepdad he has to have...
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1 comment
#2103164

You went to a corporate shyster joint instead of an honest and independent dentist. You have to take all the crap they give you. Next time be more skeptical of stupid, lying TV advertisements.

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0 0
ID
#3140051 Review #3140051 is a subjective opinion of poster.
Location
Crossville, Tennessee
Cons
  • Front patient coordinators are unprofessiona
  • Staff
Loss
$138080
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Several visits

1.0
This place is a money-centered business, not a patient service oriented business. I have been there several times to finish a treatment. I have found that their prices are arbitrary---they change them at any time, even after they have given prices in writing. To make matters worse, I went in to use my last $600 of my insurance allowance to finish up a couple of things. I was on the phone yesterday, and was told that the things I needed o have done would be under $600. However, when I went in for my appointment, they wouldn't stand behind their quote. And also said that my $600 could not be applied. Terrible. I will be calling corporate tomorrow.

User's recommendation: NEVER EVER GO! THEY LIE ABOUT SPECIALS, TOO!

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1 comment
#2103165

LOL! You will be calling corporate!

Be prepared to leave a message and never be called back!

You are dealing with some industrial-strength corporate crooks, not some dentist that owns his own practice. They had rather lose you as a patient than give you back any money!

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0 0
ID
#3118338 Review #3118338 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Couple of nice people
  • Only
Cons
  • Unknowable
  • Price gouging
  • Totally ignore and disrespectful of the patients wishes
Preferred solution
Deliver product or service ordered